I've made 3 calls trying to get help with an issue. first of all I have to be honest and make it known how im feeling and what my thoughts are regarding a specific situation i am experiencing at ictc. because my insurance (which pays in full) lapsed for a little over 90 days I was left with a small insignificant balance. Since its lapse, weekly im harassed regarding this extremely petty amount due and told i may not charge or postpone payment, not evn a couple of wee... "corporate wont allow it" quote on quote- although I've explained numerous times that I am in a financial crisis right now and really need help regarding my home expenses... I was met with basicaply "oh well you gotta pay" ...So, the issue lies here: Ive listened with my own ears to not one, not two, but three separate individuals in the same situation as me, as they explained they didn't have the funds to pay on their balance (their balance significantly larger than mine , one persons balance over $2,000- yet they were allowed to postpone their payments.) The only difference that I could see was they were not take home recipients (most likely not in compliance with passing drug tests nor meeting necessary guidelines to have Takehomes like I am) and they were all caucasian, which I am not. i had a conversation with one of these individuals and he made it clear that he simply told them he didn't have the money to make payments right now and it was not an issue whatsoever. I also spoke with a staff member not in the financial dept or there of, and I was informed that many people are allowed to postpone "charge" their payments due- until they are in a better financial situation, and majority of them have much larger balances due than i do. I am not happy with this. During the last time I made a payment , I even made it clear that I had to actually borrow the money from a "loan shark" and so in return had to repay twice the amount back . (because I was hounded so badly regarding my payment I had no other choice- which put me in an even worse financial situation) "She" did not care. FYI, I owe Less Than $300. Absolutely ridiculous. and possibly discriminatory as well. Again, I've tried numerous times to speak with necessary staff with no luck or return communication. I've been in compliance the entirety of my care and deserve better. This center I assumed is supposed to be "helping" and making our Lives and Sobriety easier. Far Stretch from there. read more

Reported to DDAP and NAATP this winter. Concerns also reported with the joint commission and INARR. OD's and violence regularly onsite. Illegal substances onsite/inside with no corrective action unless reported. Medical and mental health malpractice; many have landed in hospitals (myself included) while others, fatalities. Abandonment in critical moments. Uneducated/indifferent nurses and staff. I've personally had multiple seizures while completely disregarded by present nurses and staff. Chacun pour soi environment. Dysfunction within counselor spec; non-compliance towards company policy. Facility won't pass safety inspection. Proper safety and compliance inspections are critical here at ictc, and in general. OSHA/ EHS/ QAI will be notified. Their corporate security must be insane to allow this place to still operate in such conditions. The experiences I've personally endured with ictc legally granted me a lawyer. An overall toxic and dangerous SNARE! A pitfall disguised as a savior. read more

Indianapolis Comprehensive Treatment Center is facing serious ethical, cultural, and leadership failures that demand immediate corporate intervention. During my time at this facility, I witnessed conduct that compromised patient safety, violated professional standards, and created a hostile and discriminatory work environment. One of the most alarming incidents involved an inappropriate relationship between a counselor and a patient. Instead of addressing the situation transparently and in accordance with ethical and legal obligations, leadership chose to quietly remove the counselor and transfer the patient to another center. This response appeared designed to avoid accountability and potential legal consequences rather than to protect the patient or uphold organizational integrity. Such handling of a serious boundary violation raises significant concerns about the facility's commitment to safety and ethical practice. Leadership behavior within the center further contributes to an unstable and hostile environment. The director frequently responds to situations based on personal feelings toward certain employees rather than evaluating facts, policies, or the needs of the organization. Decisions often appear subjective, inconsistent, and influenced by favoritism rather than professional judgment. This lack of emotional regulation and objective leadership undermines trust and creates confusion among staff. The supervisor's conduct intensifies these issues. Her communication style regularly involves yelling, intimidation, and openly disrespectful interactions with staff. This behavior is unprofessional, destabilizing, and entirely inappropriate in a healthcare setting. Employees should not be subjected to verbal aggression or hostility, especially in an environment serving vulnerable populations who rely on staff stability and professionalism. These leadership patterns have produced a workplace that is unfair, unstable, and ethically concerning. Caseloads and expectations are distributed unevenly, with clear favoritism shown toward select employees. Counselors outside of that favored group are often overburdened, scrutinized, or dismissed when raising legitimate concerns. As a Black counselor, I observed and experienced racial bias and disparate treatment firsthand. Ethnic counselors were held to different standards, spoken to in disrespectful ways, and excluded from the same support and consideration extended to others. These were not isolated incidents but part of a broader culture that tolerated discrimination, microaggressions, and inequitable treatment. The cumulative effect of these behaviors is a workplace that lacks safety, cultural competence, transparent communication, and ethical leadership. The environment is hostile, discriminatory, and misaligned with the standards expected of a reputable behavioral health organization. These issues not only harm staff but also jeopardize the quality of care provided to patients. Indianapolis Comprehensive Treatment Center requires urgent oversight from corporate leadership to address these systemic failures, restore accountability, and rebuild a culture grounded in professionalism, fairness, and ethical responsibility. read more

This place is a joke. There are way too many patients in this clinic. The cost is outrageous and they keep increasing the price almost every 6 months. They don't take most insurances so you have to pay out of pocket. The lines for dosing take up to 2 hours a day and the nurses that dose you are impatient and condescending. Counseling is pathetic. You are required to see your counselor monthly for a hour and nothing gets resolved. Midtown narcotic treatment program is much better and the staff is pleasant to deal with. Also the lines are little to no waiting time. read more

I started this clinic in January. I had alot of transportation issues in the beginning well actually 6 moths of transportation issuses. My vehicle needed worked on every month I put all my stimulus and Disability check into it . My case manager knew of the problems I even tried medical transportation but, they left me at the clinic I had to find a way home the 3×s I used there's service long story short . I thought my case manager was advocated for me . I'm on oxygen she made a big deal of it and I never was given a chance to get to a stable dose I never got above 60mil . Being on fyntnal cause that's all that's out here is gonna take me at least getting to 90 to me it to the next day so they come up with something different every time I'd do wat they say like go to my pulmonary Dr sign a release . I've done 2 peek through or however they pronounce it . But I never had a fully clean drop cause the withdrawal from it is unbearable. Now their lowering me a 1 everyday I'm at 36 as of today now I'm going to be withdrawaling from fyntnal an methadone and they don't care cause it all about the turn over . This ace NEVER STOPS TAKING PEOPLE So they must push people out for to make room for new people. I've had 2 appointments I made with the Dr. Their NO ONE HEARS WAT IM SAYING !!!!!! Now my vehicle is good . And I'm able to get to groups and to clinic every day they pushing me out . The staff a rude . And the lady over the running of the place needs to stop and listen instead she makes up rules to fit their ,the line be wrapped around the building I'm on oxygen so after standing for over an hour an a half most days I don't get an apology. I want to see the note Ms 9case manager no I'm fbou read more

I would give this less than one star if I could. All the reviews here are correct. They only care about money and not the patient at all. I went for guest dosing and they didn't tell my counselor who set it up or me that the hours are different for guest dosers and had me still drive there saying they are just missing my last 30 days. When they got they faxed Montell who told me that Is all they needed said oh and you need to be here by 10:30 and hung up the phone on me. I spoke to the director Makayla as well, who also didn't care that her staff gave the wrong information and said that there's nothing she will do. I would go to another place that cares about the patient. Unfortunately I cannot recommend one in the area since mine is In louisville. read more

I have been a patient for many years. I have mixed reviews and emotions about this place. The treatment saved my life but the bushiness/customer service side is terrible. The lines are horrible. The way nurses and other employees speak to patients is totally unprofessional. I was double charged for months and still haven't received even half of what I'm owed. The clinic was charging me out of pocket while billing my insurance. I have spoke to both the billing office and the Executive Director about the issue. My insurance has tired to call them many of times and they never receive any calls back. It is tough to work full time and go here, when you say something about missing work or being late to work they tell you to put your sobriety first. The treatment works but they don't not make it easy. read more

Have been a patient for a few years and it gets worse every year. This is supposed to be a place where you get help but it is not like that. They are not interested in your recovery. They dont care if you lose your job because you were still in line waiting to get your medicine. When i first started going here i told everyone how great it was, now i want to stand at the door and turn people away. Not because im angry but to save someone from going through what i am. PLEASE DO NOT COME HERE!!! read more

I've been a patient there for 6 years yes it has been trying at times but so much better than the obvious. There has been ups and downs but if your real about your treatment lines don't mater. The staff is awesome and if you need help for getting off the Boy, pills go intake class and be ready for your self not anyone else. read more

This place saved my life, STR8 up I wouldn't of made it using in the street.for anyone that wants to leave the streets and get your head level this would be the place to do so..... it's some getting use to but all BS ASIDE IT HAS SAVED MY LIFE!!!!!!! read more