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    Indich Collection

    5.0 (4 reviews)
    Closed 10:00 am - 6:00 pm

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    Ask the Community - Indich Collection

    Big Island Living - Teak, Hardwood Furnishings & Art Gallery - "Following the Stars" by Edwin Kayton

    Big Island Living - Teak, Hardwood Furnishings & Art Gallery

    4.2(5 reviews)
    0.1 mi

    Dana sold store. But still same lovely furniture. My house is filled with it. Five years later…read more Still looks like new!! Living room set. Dining room set. Barstools

    I had a very negative experience with Big Island Living and would caution doing business with this…read morebusiness and owner, Courtney. About a month ago, I ordered two furniture pieces and paid a 50% deposit, with the understanding I would pay the remaining balance when the items arrived. While I was in the store, I witnessed another customer ask about a kamaʻāina discount and paying cash to avoid taxes, and the salesperson agreed. I then asked if I could do the same. The salesperson told me that with a Hawaiʻi driver's license, I qualified for a kamaʻāina discount. The salesperson offered to refund my deposit so I could pay cash after the discount was applied when the furniture arrived, and I agreed. Later, I was contacted by the owner (Courtney), who told me they do not offer a kamaʻāina discount and that paying cash was the "discount." That is not what was explained to me in-store. When I asked that the agreement made by their salesperson be honored, it was refused. Instead, I was repeatedly told that the kamaʻāina discount (which they dont offer!!) referred to tax savings, which was never how it had been presented at the time of purchase. I questioned why I needed a Hawaii Drivers License then? Anyone can pay cash! During that call, Courtney ended the conversation after stating she would not honor what had been communicated in-store and had nothing further to discuss. Because of how this situation was handled, I chose not to move forward with the transaction. Potential customers should be wary of what felt like bait-and-switch terms and unethical business practices. What is communicated at the point of sale may not be what is ultimately honored. This experience felt misleading, reflected poor business practices, and completely eroded my trust.

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    Big Island Living - Teak, Hardwood Furnishings & Art Gallery
    Big Island Living - Teak, Hardwood Furnishings & Art Gallery
    Big Island Living - Teak, Hardwood Furnishings & Art Gallery - "Breaking Surf" by Edwin Katyon

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    "Breaking Surf" by Edwin Katyon

    Indich Collection - rugs - Updated June 2026

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