So there are a few good qualities but I'll express the negative and reasoning for the rating. 2/2…read morecondo in Tally with roommates when one roommate left this December she removed a screw put in the end of September. causing a hole in the water heater. had plumber come in and patch the line (great service from plumber). He recommended I had it dried by water restoration company. I picked servpro (you know funny commercials and stuff) They came I told them what happened. (!!! all this is over the telephone I'm in Broward county!!!) I needed the water dried. The technician set up the equipment to dry the area over the weekend. On Monday I was contacted that there was evidence of a prior leak and that this leak might have moved into the shared common wall. I understood and I gave permission to dry the common wall if intruded on. The Tech then calls me and states that he see's microbial growth and believes that its from a slow leak from the initial puncture. (Shared wall with the water heater.) later he texts me and talks to me that depending on the conditions they may need to get the condo association involved and this may be a large project. etc etc. At that point he sends me a picture of the status of the wall. I replied just dry it I'll get an inspector to come in and inspect the condition. (mold intrusion) Now I get the assessment and invoice, and I get concerned. (technically I was concerned when I saw them open my daughters non affected room) They classified the water leaked from the water heater as "black water" Class 3 So ( class 1 clean water from busted pipes, Class 2 "grey water" containing harmful contaminants usually chemicals, and class 3) I deal with class 3 all the time as a firefighter in south fl in flood prone zones and on deployment after a hurricane. This is harmful to life and safety, hazaardous material, fuel dangerous items or sitting water so long that it was become biologically dangerous. Black Mold around standing water can make it black water. Servpro doesn't test black mold they dont even say black mold they just say 'Microbial signs" which seems their push to charge for a class 3 water clean up. Their spill classification was correct the square footage I had a problem with also. The picture of the final product was not close the the picture sent to me when I requested, they "just dry the area" in fact My cameras pick up 15 min or so after the text exchange still using a rotary saw before I hear then start using the vacuum clean the area they said they would. sections cut but not removes where removes along with insulation "after" my exchange with the tech. So in this process they catch on to my cameras, a lot of the standing around walking around on their phones stop. So they are at the end of the project and they opened my daughters room, stare and the camera and the door closes (door is on a slope hinge and closes if not held open) then it pops open and you "you heard that noise to right? Yeah! (being said into the room) The other cameras just pick up a show until one of them just says "well im just getting out of here!) Thats my review and its a review from someone who has to pass the cost to the party that made the damage. I just don't like being hosed and that's partially what happened and the acting shady at the end just drove it home.

If you are in the unfortunate situation of needing mold remediation in your home, SERVPRO of…read moreTallahassee is the way to go. SERVPRO of Tallahassee was organized, professional, and responsive, from the initial phone contact with office manager Reba, to the on-site meeting with manager Robert, through the week-long mold remediation of the guest bathroom down to the studs, and now working with insurance. Other companies either did not provide quotes or seemed more interested in commercial mold remediation (which SERVPRO of Tallahassee also does), but SERVPRO of Tallahassee made us feel that we were as important as their commercial clients. Another home in our neighborhood used SERVPRO of Tallahassee several years ago and reported great work. Charles and his crew did excellent work. They were professional and polite working in 100° plus heat. When it became clear that the water damage and mold was more extensive than we thought, Charles personally came by to check the moisture readings every day, including the weekend, until it was at an acceptable level to encapsulate. My wife is very sensitive to odors, and SERVPRO of Tallahassee let her smell the products used, provided the MSDSs, and let her select the products within their professional recommendations and judgment.

ServePro of N Leon Co has assisted me on more than one occasion and always given good service…read more Their guys know their trade and are courteous to people AND property. It's never a great circumstance when you've got to call them but they always make it as easy as it can be!

If you are having a water emergency do not hesitate to call Servpro. They arrive quickly, explain…read moreeverything in detail, arrive on schedule for follow ups, and go out of their way to provide outstanding customer service. When the line to my washing machine broke and my house was flooded, Servpro quickly dispatched someone to help. Despite being called to work after hours, Gary showed up with a smile and eager to help. The second technician they sent, Matthew was equally friendly and helpful. My personal experience with Servpro was A+ from top to bottom. A lot of companies claim to treat customers like family, Servpro of North Leon County actually delivers.