I have been on yelp since 2015 yet I have never felt more pushed to write a review about this fraudulent business. it is truly terrible how someone thinks a business can be operated by scamming others and thinks this is acceptable. Before paying her last year, she pressured me so much to send her my money saying if I did not I would miss out on the deal. Pretty much within a day of inquiring about a trip the pressure started to begin. it is now that I realized  after reading these reviews, that she felt so compelled to pressure me because she had to pay back someone else who was promised a refund or book their flight as she probably spent that person's money. This is quite a vicious cycle. I too, never received an itinerary about my trip. Just a cancellation with an explanation that actually made no sense. Whenever I asked is my flight even booked, she simply told me it was booked and that I did not need to worry because I can "trust her." Now, over a year later, here I am, still not refunded from the trip I never went on. please do yourself a favor and RUN and do this as fast as you can!! read more

I really wanted to support this business but in light of my experiences, I can't get behind Infinite Escapes. I will preface by saying that I have had some positive moments but all things considered, this business' customer service leaves more to be desired. I have been waiting for a refund for about 2 months. Ive accepted the fact that this business just stole my money. So BUYER BEWARE. Here are the reasons for my rating. - Booking confirmations don't occur until days before your trip. Of my successfully booked trips, I received confirmations a few days before departure. For trip I asked for confirmation in advance I kept getting the run around ("check with the team" then silence). I rather pay more for security knowing that my trip is booked. I won't make any assumptions on why confirmations are so delayed, but read some of the previous reviews and make you own educated guess. - Piss poor customer service. Overall, communication is terrible. I felt like I was constantly having to follow up. I would receive messages with a date for follow-up. Date would come and go and *I* would have to follow-up. I've never worked with travel agencies - I prefer to handle my own business. But I don't think agents/agencies should be this disorganized when it comes to follow through with their clients. I was far more patient than I should have been. After radio silence from the travel agent, I started receiving messages and calls from other "staff" (a 'Nelyn Nimue' and 'Ruben Enriquez'). The Ruben character was supposed to call me back after "investigating" why I haven't received my refund...that was a few weeks ago and still no call back. - Questionable business practice. Again, read the previous reviews. Nothing against mobile services but my gut told me, paying for my service via CashApp is pretty questionable for a "business". Now I'm stuck unable to rightfully dispute my stolen funds (as I said....2 months and still waiting for a refund). Just a bunch of BS and excuses. I wouldn't recommend this agency to an enemy. Lesson learned. read more

Infinite Escapes is a great company that helps you book your flight/ hotel. The services are delivered on a timely manner and they also go above and beyond to make sure your trip goes as smooth as possible. Thank you to my rep Debbie read more

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This business owner is a FRAUD!!! Do not engage! Stay away! She collected $2000+ from me for vacation and then decided to ignore my calls. Months after I had no vacation or money refunded! She has been doing this to multiple people and created a pyramid scheme. Do not use her! read more

Very unprofessional, never going to do business with y'all again.. Merd! Need to start being serious stop Lying to your customers read more

i am going to write in all caps, so this message is made abundantly clear. deborah (debbie) louissaint, the owner of infinite escape, llc is a fraudster. she almost ruined my honeymoon by giving me fake itinerary information literally on the day i was supposed to travel! her method is to reel you in first with an actual booking the first time then scam you on the next one. she would stop picking your calls or responding to your messages/email after you pay her for your "supposed" trip. pls beware of this fraudster. read more

If I could give 0 stars, I would. I booked with one of their "agents" for a trip on October 7, 2020. After changing the package and what it includes, the agent canceled on September 30, 2020 stating there were no routes and the country was not accepting groups, however on our own, my party and I were able to book the same route and met a large group there. No confirmation number or itinerary were ever provided before the cancellation, which leads me to believe nothing was ever booked. They did not put in a refund request until 10/21/2020 (3 weeks after cancelling) and it took until 11/23/2020 for me to receive my money, and others are still waiting. The company is a scam. The "executive manager" is virtually nonexistent and the "agent" is inconsistent. Please save yourself time, money and peace of mind. I do not recommend. read more

I have used this company several times and started traveling with my husband last year. We have gotten so many great deal that we could never get anywhere else. There have been some last minute changes due to covid but they have always figured something and work with us. read more

I had a fantastic experience booking with them and would highly recommend! I booked an all inclusive package with them for Vegas for my Birthday. They got me great times for direct flights. When we checked in, the front desk staff were running a scam at the hotel and tried to charge me extra for resort fees which were included in my package. I notified an Infinite Escapes rep and they called the hotel and handled it for me and I didn't have to do anything. I will definitely use them again! read more

after paying for a trip to Dubai since February 2020, it was cancelled just a week before the trip on September 30th due to COVID as she claims. despite the fact that we booked on our own in short notice and still had a great time. i just KNOW our flights were NEVERRRRRRRR even booked in the first place and i am sure my money was just used for personal use. this is evidenced by the fact that til this day i have never seen an itinerary. When asked for it she gives excuses. she cannot prove to us that she booked no matter how many times we've asked her because she never did! We were told we must wait 60-90 days for a refund (for a flight that was never booked in the first place!) Just insane. Fast forward to today, January 21st, 2021, i finally received my money for my trip that was cancelled 4 months ago. No company ever takes this long to refund money. I have every reason to believe my money was used for personal use as she cannot prove that she even booked. hence why it took soo long to refund us. before getting this money back we went through quite the hassle! we were told that we would get in on January 17th after harassing her for MONTHS to tell us when would we definitely get our money. on that date she proceeded to tell us that our money was processed through venmo and if we did not get we would need to call venmo for it as it was processed since the 6th. since when does venmo take time to send and receive money?! money is received instantly when sent through this app. this girl lies so much it is unbelievable. none of us got anything. When asked to send a screenshot of a confirmation that she indeed sent the money she was unable to and gave excuses. how does one even sleep at night knowing they lie so much and knowing they owe so many people money!! i am convinced that this deborah girl is a sorry excuse for a human as one who can create so many lies carelessly is ridiculous. how does someone even have the heart to do this to people during a pandemic? it was all of her lies for me! this girl proceeded to disrespect us lie after lie. she could not even keep up with her lies as they were all so inconsistent. whoever raised you should be ashamed. you are truly pathetic and should seek mental health. The communication during the 4 months while waiting for this money from Deborah was terrible . She replies when she feels like it, she gives us a different response each time we ask her when will we get the money, she even created a fake character "Nelyn" who wrote us an unprofessional letter about our refunds that was grammatically incorrect and presented many inconsistencies regarding our refunds. to create such false character and think we would believe that is truly an insult to our intelligence. The fact that you, Deborah, think you can play with people's money this way is ridiculous. YOUR SCAM WILL COME TO AN END! trust me! your poor business ethic has made me regret referring my friends to you as they too, are extremely baffled with the process of what we just went through because of you. I would not even refer my worst enemy to you. Deborah, please do yourself a favor and do not put others through your services again. Find another hobby as you are terrible at this one. You would be saving people a lot of headache. You also reap what you sow. You will NOT get away with this. oh, & please don't let the fake 5 star reviews fool you! they are her friends and i know this for a fact!! read more

Infinite Escapes is Deborah Louissaint's "travel company"... let me tell you what Deborah does , she uses one person's money to book someone else's flight. Then lies to the other person and tells them their flight is booked but is unable to provide an itinerary because it was never booked in the first place. Now with less people traveling due to Covid, Deborah's ponzi scheme isn't working in her favor. She lies to people about their refunds, writes fake letters and uses fake characters... she is hard to reach and often ignores people. I have never met nor dealt someone as deceitful as Deborah.. she plays with people's hard earned money and is a pathological liar. Please do yourself a favor and stay away from Deborah and this shady business she's trying to run. read more

I am beyond disgusted by Infinite Escapes terrible customer service. The company owner Deborah is a terrible person with bad intentions. I purchased a overseas package back in early March 2020 just to support small business and show love but that was a huge mistake because as it stands I still haven't received my refund. I called so many times but I just keep getting the run around. I feel so defeated and taken advantaged of. Deborah has multiple aliases that help maintain a web of lies. I absolutely never write reviews but I definitely felt compelled to muster up the strength courage to speak out against this fraudulent company. There are so many other reputable competitors that exude high integrity and professionalism such as Bler Travel or Delgado Travel . Please just stay away at all cost read more

My experience with Infinite escapes has been a terrible one. I would NOT recommend this travel agency to anyone. My friends and I booked a trip to Dubai and paid in full months prior to the departure date. The owner of this company , Deborah, never sent us an itinerary or any information regarding our trip ( even though we kept asking her). Less than a week before our flight,we contacted her in regards to the itinerary once again and that is when she informed us the trip was actually canceled. She gave us no warning of this and lacked proper communication. It took us over 4 months to receive a refund from Deborah. In which she sent our payment via cashapp. Please save yourself this headache and do NOT book with this lady or this company. It is not worth it. I am an avid traveler and I have never experienced anything like this with any other company. This travel company is really just a Ponzi Scheme! read more

I recommend Infinite Escape to all travelers. I booked a family reunion vacation which had to be canceled due to Covid-19. I was devastated, however my agent was extraordinary. It was great that my agent took the time to speak to the resort with me so that I could have a clear understanding of when the refund would be placed in my account. I look forward to utilizing Infinite Escape for our future vacations. read more