Informed Choice Insurance Agency

We flooded in the recent melt off. State Farm "assumed" it would not be covered and as such never…read moreeven made the attempt after I filed the claim to follow up with us, nor did they take calls from the ServiceMaster contractor they recommended. The contractor would not come out until he knew where insurance was at with the claim and he did not receive any information back from them after 2 calls. 3 days into the flooding we still had not received service to remove the water from our carpet. In the end we removed all the carpet and dried ourselves out to prevent any mold or mildew thus preventing further damage and loss to our home. Upon a call to our local agent, John Allen, we were told that we should have reviewed our policy more recently with them and that it was not their process or policy to make direct calls to clients upon the filing of a claim. We never saw an agent, never talked to an adjuster, and they still don't even know for sure that it was a pump failure that caused our flooding (which has never happened in 8 years). The service from State Farm was appalling and we will be switching insurance providers. Regardless of coverage, we pay them a significant amount for several insurance policies each year and I believe the least we deserve is a phone call. "Like a good neighbor"? Definitely not. I wish I could pay my amazing neighbors who ACTUALLY helped us this past week with the money I wasted on the terrible service.

After doing business with John for over 4 years, home, auto, motorcycle, and land I find out 3…read moremonths later all my policies have been cancelled do to a small billing glitch, I've had auto pay for years so I never have to worry about not having insurance. But I never received one phone call in regards to the issue, I was told they mailed me something and that it was not their policy to call people. Apparently my years as a customer were nothing more than a paycheck for them. Worst customer care ever!

Farmers Insurance - Thomas Mann

Tom is an excellent agent if you are looking for car, home, life or business insurance. Give him a…read morecall if you are looking for some retirement solutions as well!

From the owner: Whether you're looking for homeowners insurance, auto insurance, renters insurance, or another…read morekind, I'm here to help you understand the insurance coverage you may want. Serving the Green Bay, WI area since 1982, I can help you understand your coverage options so you can protect what matters most to you. Stop by in person, reach out online or call to get a free quote today.

Thiel Insurance Group

4.5

Huge thank you Theil insurance Group Appleton. Stacey Theil went way over and above customer…read moresatisfaction. Stacey (and other members of agency) went out of thier way to help answer questions and offer suggestions,for a situation a member of my family is going through. The thoughtfulness and knowledge shared by Stacey and others at Theil Insurance group,was more then I could have asked for,and way more then just customer service. It's easy to see why this established business has been around for so long. Easily 5 star rating..easily!

Mel is a grea agent to work with and always helpful on getting policies in place and best premiums…read morepossible for house, cars or toys!!

Allstate Insurance: Jerry Bodart

I have been working with Marie Hickman at Jerry's office since I was shopping insurance quotes…read morelast year, and when she followed up with me again this year she earned my business. I hope Jerry knows what a gem he has in Marie. We had a few hiccups with Allstate's Underwriters and I was incredibly frustrated, but Marie stuck it through, was persistent and reassuring, and made me feel like I was more of a friend than a client. Insurance can be overwhelming but when you have someone like Marie on your side it becomes a lot easier. Marie is the walking embodiment of Allstate's slogan "You're in good hands with Allstate". I simply cannot recommend her enough.

Worst company to insure with. Piss poor communication, send you around to people in 5 different…read morestates and India. Then proceed to insult you with a low ball offer that you can't get corrected on your vehicle that was hit in a not-at-fault accident. They don't want to pay deductable or rental car. Basically you pay them to insult you.

Liberty Mutual Group

If I could give ZERO or negative stars on a review, this company would be the one to get it. If you…read morewant to take heed to my advice, which I suggest you do, don't go with them at all. They may have better premiums on some items, but when it comes to having a claim filed (not our fault) and the motorist that hit you was uninsured, they don't care. They do the bare minimum to even help you. I spent 20 plus hours of my own time trying to take care of the issues that arose from the accident that happened on 12/22/21. Our car is being repaired now and as of today ready for pick up. I was lied to by my claims representative Quayshaun multiple times regarding my coverages, the process of reviewing fault, etc. The police officers in Green Bay, WI do not determine fault and will not do anything regarding it unless someone claims they were at fault in the accident. Long story short, they said I signed up for Uninsured / Under-Insured Motorist for Bodily Injury Only which is not the case. I have great health insurance that would cover anyone in my vehicle injured (as would anyone in my vehicle). My vehicle is blue book between 12 & 18K, why would I NOT have coverage for the property (being my vehicle)?? I have no options on the Liberty website or app to update my coverage, I always receive an error, so I have to call to make changes, so whomever I spoke to on the phone did not listen and chose the coverages for me. I assumed they did it correctly (yeah, my fault - I should have checked). I also did a $2,500 deductible because for 23 years I've been driving (24 years this year) accident free and felt that the coverage was appropriate. They denied the claim under my comprehensive/collision and put it under the Uninsured motorist so that I could have my $2,500 deductible waived and they would pay for it at their ONE approved dealer in a city of over 100,000 people. I utilized their PREFERRED company for the repairs. Now, my claims agent last week Tuesday (1/25) told me on the phone his supervisor was in agreement the accident was not our fault based on damage location and that they would move it from Comprehensive/Collison (deny it basically) and put it under Uninsured so they could pay/cover my $2,500 deductible to their preferred repair shop and I wouldn't have to pay out of pocket to pick up my vehicle. I explained that what I had to pay out of pocket was the last of my savings and I am unemployed and disabled, so we have minimal income in our household. He said we will take care of this for you. Put me on mute or hold and consulted Jarvis Cheney and they agreed that they would cover the $2,500. Friday of that week, I get a phone call from Jarvis after I was not getting answers from Quay and Jarvis told me that Quay gave me incorrect information and my plan only covered bodily injury for uninsured motorists. NO. JUST NO. Anyone hurt in my vehicle by an uninsured motorist will be covered by that uninsured motorist. As an insurance company, especially car insurance, their responsibility is to take the lead and ensure they are doing THEIR JOB and following through to the end of the issue. They are not doing so. They told me I have to pay the $2,500 even though I was promised otherwise (I asked them to listen to the calls from last week so they can hear exactly what was promised to me by their agent. I do not care that he gave wrong information, if I gave wrong information at my previous job, we had to follow-up and follow-through on the information given to the customer. They are taking NO accountability in relation to this claim situation at all by any means. Nancy Cantu is the supervisor above Quay and Jarvis is her supervisor. Long story short, Nancy called and I missed her call, but she said I could call or email her - that was Saturday at 9:38 am. I called her back the same day when I woke up which was 10:30 am to no answer to the call, left a voicemail and still waiting for a call back or ANY TYPE of follow-up from her. I have emailed her with absolutely no response to my emails (2 of them, not excessive) regarding the situation and lies I was told and amount of time I personally put into dealing with this claim issue. I told her that I want a response before my vehicle is completed being repaired (Soonest it could be fixed at their preferred place was the week of 1/24 and I brought it in the night of 1/24 so they started it 1/25. I received a call yesterday that my vehicle is repaired and ready to go, but have ZERO RESPONSE on the listening of the calls from the time I signed up for the coverage to this past week (which was not many calls, I had no need to call them prior the claim). I only received updates when I would CALL myself to ask for an update, otherwise I heard nothing from Liberty Mutual or my claims agent. I have done everything I can and now am involving the department of insurance in Wisconsin regarding this entire situation.

Stu Ninabuck saved me a TON on my Auto insurance. He was easy to work with and just an all around…read morenice guy. HIGHLY recommended! Give him a call at 920-339-9103 ext 59903.

Chase Bank

3.7

(3 reviews)

I'm more than impressed with Jamie. She was incredibly helpful, diligent and kind! I was debating…read moreswitching banks after dealing with the chase customer service phone line. But Jamie at this branch changed my entire day and I'm very grateful! Thank you!!

The best chase bank in town because they still have a drive thru unlike some other locations. So…read moreannoying! The last few times here I had a teller named Tonya and she is fabulous! Love her!

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Bill S.

1 year ago

My wife & I met with Carla Peotter at Informed Choice in Green Bay to discuss medicare and other supplement options. Carla was extremely helpful and helped us navigate the entire process. I am now completely signed up for my plans. Thanks again, Carla! You are a great asset to Informed Choice. read more

John S.

2 years ago

We were assisted by Carla today and she was great. She provided us good information that made it easy to choose a Medicare plan that was just right for us. Thank You! read more

Informed Choice Insurance Agency - healthinsurance - Updated August 2026

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This office is amazing! These guys truly care and do go above and beyond for all their customers…read more They check with the shop to make sure the estimate is done, claim is in, appointment is set. You couldn't ask for better service.

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Marcia is an awesome agent! She will review your current situation and build a plan that fits your…read moreexact needs, both for your budget and coverage! I highly recommend Marcia when shopping for car, home, life and business insurance in the Appleton area.

Mongin Insurance Agency

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Jordan has been so helpful in navigating the insurance process with exceptional communication and…read morekindness. I highly recommend Mongin!

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Precision Tax Solutions

FreetaxUSA will save you roughly $250-300 compared to Precision Tax Solutions for a family of four…read more Jenny told me she would have to charge me more to add up all my overtime from my paystubs. I told her I would add it up myself to save her time and me money. Then she changed her mind and told me I needed a single document from my employer stating my overtime, which my employer could not provide. They told me to just add up the overtime myself. I told Jenny this. She then flat out told me that she will not claim my overtime unless I gave her a single document from my employer stating my overtime, and my pay stubs were not acceptable. She then told me I will not get a deduction from my overtime. Using FreetaxUSA all I had to do was insert a dollar amount for my overtime. I was able to deduct another $200 thanks to FreetaxUSA accepting my overtime claim. I paid $0 for Federal and $15.99 for state on FreetaxUSA. Jenny would've charged me $300. Overall I came out $500 ahead compared to having Jenny use her "expertise" by letting the computer do the work for her. Thanks for pushing me away, we will save $10,000 over the next 30 years by doing our taxes ourselves. I wish we would've done our taxes ourselves years ago. These type businesses definitely take advantage of the elderly, who don't understand basic computer skills. Don't fall prey from these "professionals." There is nothing professional they do, the computer does it all for them. Your computer can do the exact same thing.

Jenny is very professional and pays close attention to details. Jenny did our taxes in a very…read moretimely manner and her fees were extremely reasonable compared to other places. Her professionalism and close attention to tax laws made us trust her right away! We will definitely be back!

Remmel & Associates, Inc.

Remmel & Associates, Inc. has far and beyond exceeded my expectations and has been a trusted…read moreprovider of Life Insurance for my wife and I for a little over a year now. Ryan has been a pleasure to work with and is very knowledgeable and able to answer all of my questions and give me information that is useful and relevant in my decision making process. The entire staff has been very helpful and willing to take the time offer exceptional customer service. As my needs changed, Ryan was able to lay out a plan that mapped out exactly how my policy can grow with my family. I chose Remmel & Associates based on a recommendation of a colleague after searching for a family owned company with roots in the Fox Valley. I have not been disappointed and will continue to use this company for my family's insurance needs.

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Small clinic with big advantages. Friendly staff, doctors are thorough and give patients ample…read moretime. So easy to get my elderly mother to appointments, parking near the door, everything on one level, no long wait for appointments.

Since Dr. Richter retired, this facility has been downgraded severely in professionalism. Their…read morecommunication both at the front desk and among the medical professionals is poor. They decided to hold my husband's medication hostage due to an appointment scheduled with another doctor. That doctor's office sent them the information they needed and they decided unilaterally to cancel my husband's appointment at Family Care of the Fox Cities with NO NOTICE. No call, no text. Then they refused to renew his prescriptions even though they were informed of the other upcoming appointment. Honestly we should have been shopping around when Dr. Richter announced his retirement. To top it off: they are now installing spy cameras in the waiting room. I don't think that's going to make patients feel at ease.

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