The owner seemed nice at first but I realized she was not genuine when I went to meet her in…read moreperson. Having told her I was working on my first big project and that I was still figuring things out, she was impatient and it felt like she took advantage of the situation. Long story short, she ordered items before I confirmed, as I specifically asked for a quote first, and pressured me into buying them. I had emailed her asking specifically for quotes if I were to purchase X items, and she responded saying she had ordered a bunch of the items and told me the price in the same email. I was shocked by the price and could not afford the full amount I was looking for and initially felt bad, telling her Id take them off her hands since she'd already ordered them, even though I no longer even needed those items, but did not realize how expensive it was and that I just couldn't afford it. When I went in, she said it wasn't her problem and that she had ordered them just for me, and felt that I had led her on... all I had done was discussed the project with her and asked for quotes, and I had been transparent about not being sure about some things being my first project of this scale, but she went ahead and ordered BEFORE giving me the price, there is no obligation on my end to purchase at the end of the day. I could have not shown up at all that day but I am someone who keeps their word. She ended up giving me 10% off, which was literally just one of the 10 items free (I spent close to $1k there, you're welcome, on items that are literally $45 less at Michaels, and I will never be back).

What a GREAT little store, packed with all the art supplies you'll ever need! The owner was very…read moreapproachable and attentive to detail. Stop pouring your dollars into the pockets of American-owned entities like Michaels, etc and support our local economy!

Staff was rude and did not want to help in ordering a parts and hung up over the phone.read more

One stop shop for all your hobby needs. Was overwhelmed by the selection and found something we…read moreloved. Would recommend

Art classes are excellent. Customer service and art supplies are the best in the city. Central…read morelocation as well :)

New painter here and took a road trip to shop at Kensington based on recommendations from my art…read moreteacher. They have a great selection of art supplies and fairly priced materials. (You won't find better prices on Amazon) Friendly, helpful staff and an all around great experience shopping at Kensington.

Great friendly service. So much selection of good quality canvasses, frames, brushes and more at…read morecompetitive prices.

If I could rate this store a -5 stars I would. UNORGANISED and to top it off just plain RUDE RUDE…read moreRUDE. I presently work with an organization that does cultural events for youth in the city. One of my roles is to highlight youth in capacities of the arts and so therefore I am to oversee a huge art show at the Eau Claire market. Our organization is fairly high profile, we partner with the Glenbow Museum, the Public library and the Calgary Transit just to name a few. Our website gets 16,000 hits yearly. I needed around 30 art eisels and wanted to commission a carpenter to build them for me but I cancelled that contract when i found out that I could rent them at Swinton's for 6 dollars an eisel a day. Great deal So I called and booked 30 of them, and even called back two weeks later to confirm. The girl reassured me everything was fine twice,so I was calm about this event.. well .... until.... just a couple of weeks ago when I get a call from another staff member from the store and am told that someone had double booked me. Basically the eisels were not available and they had no idea who had taken my call and who had booked me when it was plain to see in thier calender that the eisels were already spoken for. I said how can a person reassure me twice about a date and a number on two totally different separate occasions and how can you not know which employee did this? A mystery still to this day and the irony is they dont have many employees. Go figure? This employee was very nice and was apologetic and he said he had at least 15 left and that the owner would be willing to cover the difference if I ordered from another store and kindly gave me two contacts. These contacts didn't pan so I told this employee that I would want what he had left and he suggested coming in to see other eisels they had that may compensate for the other ones. So I did today. The owner was not there but the co-owner his wife Donna was and she had no idea what I was talking about and yet again according to her calender I was not booked once again for the 15 eisels for that day. Again not only had they double booked me with the first request they had now overlooked me for the 15. I thought its okay people make mistakes but Donna's tone was so rude and bascially if she didnt know about it then obviously it didnt happen. We finally got her husband on the phone and low and behold he confirmed the negotiation but he was not advised by the second employee about the 15 eisels. At this point I am incredibly upset and I now only have weeks for my upcoming exposition. Donna says to me well "I have 15 do you want them or not?" in the most aggressive tone. I was so taken aback at her snappy tone so I then said, "listen your employees have made the mistake of double booking me and again I see I was overlooked yet a third time. I am irritated with all this , are you not going to help me your client? I also add I dont appreciate your tone right now and you are being incredibly rude". This does not even phase her with more zest she beligerantly carries on and answers " I have 15 take it or leave it" I am so in shock at the whole situation and this response and have never been treated so rudelyby a business ... but yet I say yes I will take them because the kids in the show need them and ask if she could please email me the two other options once again so that I can perhaps retry to find the other 15. It is now 7 hours after this request and I have heard nothing from her. Suprise suprise.... Tomorrow I will cancel the whole order simply out of principal. The staff obviously doesnt communicate to thier employers the follow ups, nor do they admit when they have made mistakes. The owner was trying to remedy this situation but his wife certainly needs to take a customer service seminar and perhaps deal with the public less. I still cant believe that this woman who is the owner of her store would treat a client in this way, doesnt she want business? Shouldn't she make ammends for the mistakes of her staff in a professional way? It still blows me away. I have reviewed over 700 businesses in this city and I have never been treated in such an ill mannered way. My board was not at all impressed with this store and we will never do business with them again plus she really picked the wrong person to lay her power trip on, the arts community certainly is going to hear about this...and needless to say so will the yelp community. So a big minus 5 stars for this woman and her non personal customer style and service. This yelper's favorite art supply store still stands, Mona Lisa's art supplies; educated staff, superb service and very nice owners... and why shouldn't you have friendly experiences and service... THIS is the norm.

Best beads in the business, and good prices. Takes a while to see everything, and they give you a…read moreclipboard with paper and pencil to keep track of what you are putting in your basket. An excellent alternative to purchasing online.

This place was a childhood favourite for me, like I'm sure it was for every girl growing up in the…read more'90's. I made dozens of those little beaded lizards, bubble bees, etc. (which I was happy to see today that they still sell those in packages). I gave one to everyone, and still have a drawer full of them somewhere (I can't dump them, the memories are too cherished). Oh or when we'd braid strings into bracelets. Or just take a wide assortment of beats, spell out our names, and make jewelery with that. Bead & Plenty More was the place I went to get my supplies. Seriously, this place was like heaven and still is today. I feel like a kid in this store. The assortment of beads and general craft work in this store is amazing. Whatever you need (wire, pliers, potential pendants, craft books, etc), it's all there. Just walking into this store and seeing all the shapes, colours, and materials (metal or plastic beads) got the creative juices flowing. Oh how I miss those days where giving your friends a custom made bracelet or necklace was a big deal, and that was their birthday present. I think I need to return to those days, even if it looks cheap.

Tammy was an amazing help today. She helped me choose the perfect yarn for a baby blanket. She…read morereally went out of her way to take all the time that I needed to choose the perfect yarn. I can't wait to post a picture of the finished project.

Great service!! With a young woman's help, I found everything I was looking for in no time! Thanks…read moreStash.

This is Michael's. Yes all locations are great and have same layout…read more Easy to get around and pricing is very affordable for arts and crafts. Excellent picture frames and great place to pick up seasonal items from Easter, Halloween to Christmas. Staff is very friendly and the iOS app is great. Coupons are a little deceptive when it's only applicable to non sale items which seems to be like 5% of the store. Overall it's Michaels!!

This new Michaels store in East Hills is da bomb!…read more As soon as I came in and asked for help at Customer Service, Ashley (manager) came & greeted me and took me to where I needed to go. She was helpful, efficient, kind and even offered me a discount on my purchases because they didn't have the quantity that I needed. I arrived almost at closing hours but did not feel rushed or judged. The store was clean and well organized. I was able to get in quickly and got everything I needed for my art project the next day. Whew!

This is a fairly small store but has quite a bit inside. But thats the problem, too much stuff not…read moreenough room. You'll find yourself squeezing in and out of art merchandise. They seem to have evrything you want. I didn't check out the prices but the only thing I checked out was the airbrush goods. They seemed to have a few good models and 3 or 4 silent compressors. The prices seemed fair for the airbrush stuff. The young fellow behind the counter seemd nice and was very helpful. I will come back for my art needs.

Moody staff. Irregular hours. Doesn't reorder product in a timely manner.read more

I got help to download the coupon for one item. I was told…read moreabout the 2 month return policy on unused unopened items with bill as proof of purchase. Very good service for me!

Michaels. It's exactly as all other Michael's lots of crafts and selection of home decorating…read moreitems. Pricing is good and staff is very friendly. Do remember to download the Michaels app to easily get discounts on purchases. Overall great place to pick up picture frames and smaller home decorations.