I have gone to this shop multiple times and haven't had too many problems but the last 2 times Ive…read morebrought my car there I waited all day to talk to anybody at the shop about the car. Today Ive had my car there for 6 hrs already and called 18 times with nobody picking up. You cant leave a message they don't have an answering machine. I will not be wasting my time in the future, I will go with another mechanic.

From the owner: State Inspection , Alignments,…read more Car & Truck Care Undercar Services Brakes Engine & Transmission Engine Maintenance Transmission Services 4x4 Services Heating and Cooling Services Electrical Services Electronic Services Miscellaneous Services Domestic Cars & Trucks Import Cars & Trucks Towing Quick Lube Services Batteries Fleet General Services Fleet Engine Work Fleet Brakes Fleet Electrical Fleet Electronics Fleet Suspension Work Fleet Drive Train Fleet Front End Services Fleet Wheel Services

I had a wheel drum and brake tune up done here and they did a great job with the car. Also gave me…read morea quote for other work might have done soon

Richeys : Experience, trustworthy, quality parts and great prices…read more True professionals! Not many places exist like this anymore

Tim is honest and straightforward. I had previously gone to a mechanic for air conditioning issues…read morefor separate times for the same car, but Tim fixed it the first time and it has worked ever since. I have trusted him with every car issue I have had since then and he's never failed. He is my go to mechanic.

My car broke down on the way home from Charleston to Michigan. I had my mother and two kids in the…read morecar, and my car was not driveable. I found them to be very honest, reasonable, and really nice people. My car was repaired within a few hours, and we had a safe trip home. Highly recommended.

It was hard getting there so early in the morning, but they did a great job and I will be…read moresupporting them in the future

They have a variety of automotive services and certified parts for your make & model even if it's…read moretwenty plus years old. Their personnel are very upfront with how much it should cost for their services; if going over the suggested pricing, they will call you to get your approval or decline to extra costs related to your vehicle. If they do not offer the service you are looking for; they usually know local business owners who do. This is a really nice perk.

Great service and reasonable price! I had several alignment issues after hitting a large pothole…read more They were great with getting everything back in shape with a reasonable price.

I can't even get into my vehicle after they touched it like the back hatchback will not open…read moreanymore because of what they did. I asked to have my battery checked on my mini Cooper and they did not itemize the list. They didn't tell me. They said they bought a tool to test it and that they cleaned the spark plugs but 30 minutes after leaving there my engine lights on and the car won't start when I went to go get tires and today I am leaving a Yelp because I can't get into my hatchback even the emergency pole. Whatever they did to it is f***** and it won't start and I gave him $100 for nothing. I expect a full refund. I demand a full refund

Ask for Misty. Ask for Misty. I purchased a car - I changed…read moremy mind. I gave her a heart attack- I'm sure of it. She found me THE CAR I wanted. She test drove it for me, sent me messages and videos. She did it all. Not to mention she's TRANSPARENT, PATIENT, empathetic, she's a MOM... she gets it. Trust me- ASK FOR MISTY T. Also the vanilla coffee machine was so good.

The whole experience has been a whirlwind of an experience…read more We first went just to look at a new Sequoia, luckily, they had one on the lot to see. We worked with Frisco, who was great and not pushy. We decided we wanted to go ahead with the purchase and Frisco and his team worked their magic to not only get us approved, but to find us a vehicle coming in brand new in about a week. (Which was no issue since we had a vehicle we were trading in to use in the meantime.) We completed half the paperwork that night. After a week, the vehicle came in and we went the next day to finish signing everything and trade in vehicles. After a few hours, we finally were on our way in our brand new 2025 Sequoia. That afternoon as we were driving home, which was an hour away, we noticed the air conditioning not working. We thought maybe because it was a brand new car, it needed to get the fluids running and gave it time. The following day (a Thursday), we received a call stating the financing bank sent back paperwork because the signatures were 'off the line'. We made the trek back to the dealer, all while confirming the A/C did not work. When we got to the dealer, we were greeted where we explained we were just there to fix a signature, but also needed to speak to someone regarding the issue on our new car. We waited for quite a while just to fix the signature and then were left to wait for a manager. We waited over an hour before we finally got to speak with someone. That was when they notified us we couldn't get our brand new car serviced for another couple days. Keep in mind, we had 2 children under 3 and live an hour away. We had to drive home in a car with no AC and the thrill of a new car, gone. We went to the Toyota dealership in Salisbury that was a lot closer to us, where they proceeded to tell us that the manufacturer forgot to add Freon which was why the air conditioning wasn't working. After they kept it a couple hours, they got the car fixed. After a week, we packed our car to go on a trip and found the AC had gone out AGAIN. We had to drive our broken, brand new vehicle 10 hours with little kids with no AC to Florida. The dealership there kept it another week, unable to get the part in to fix it. So we had to make the same trip back to NC in the heat. We dropped the car off at Scott Clark the Monday when we got back, we worked with Laney. We told her exactly what was going on and what the other dealerships had done/told us. She told us it had to be submitted through warranty and that she wasn't sure if it was covered. IT WAS A BRAND NEW CAR. The rental side of the dealer however, told us it was covered and they proceeded to get us a rental. Laney called us back that evening and stated the part should take 2-3 weeks and asked us if we wanted the car back. We told her no and that the rental needs to be covered. A week and a half later, we get the call that the part has been fixed and the car is good to go. We asked if she could get the car detailed for us due to the inconvenience and for all the stress this brand new 80K car has caused for us. She told us no, and then proceeded to get frustrated that our frustration was going to cause her to get in trouble. She told us she'd run the car through the car wash and that was it. When we picked up the car, it had not been washed. Laney was not there and the service dept rep didn't even know who we were or what car we were picking up. We gave our name and they asked if it was a different car. That's when we had to tell them the exact car we were picking up. Then it took another 30 minutes to watch it sit behind the gate because the driver forgot to bring it around for us. Needless to say, once you make the purchase, the customer service goes away. You do not feel important and your purchase is just another check on their board. We got this brand new car and it spent the first month and a half getting repairs and missing out on the free amenities.

Took my company truck in for service for a trailer brake light issue. Josh in the service…read moredepartment was helpful and friendly. They had the truck fixed the next day.

Zero stars Bought a jeep from them not even 6 months ago…read morewith and extended warranty Took it for the first oil change..... now all of a sudden it needs 1500 with or "seal" repairs The service team took 3 weeks to check in with the warranty department but they never called me back to let me know it was not covered, I had to call them. Something is very strange about the service department. Reaching out to a the GM as well

Never bought a vehicle from Keith Hawthorne Ford but have used their parts and service departments…read moreextensively over the years as they have serviced several of my vehicles. Only one discrepancy that I recall and it was quickly remedied. May even buy a vehicle from them eventually! My 2019 Ranger Lariat recently received its annual service here for the first time. Unfortunately, their state inspection equipment were down and I had to go elsewhere to get the annual state emissions-safety inspection.

The service side is a joke Rick Farmer is a old washed up service writer that acts like it's a…read morechore for u to show up for ur appointment for service don't fall for the whole survey scam for a free oil change it's a lie F Keithhowthorne ford

I am a proud owner of a Hendrick 2026 purple Jeep Wrangler, and I would give the dealership 10…read morestars if possible! I was looking for a purple reign Wrangler with specific packages. Other dealers in the area were pressuring me to "look at what was on the lot" and were very negative about the order process. From my first visit with Tray, through the delivery with Jeff and Tyler, this was the BEST car buying experience I have ever had!! They all treated me with utmost respect, answered all my questions, and did not rush me to make any decision along the way.

I'm disappointed to be writing this review about Hendrick Jeep because I've always respected the…read moreHendrick name. In February 2026, I paid over $3,300 for engine diagnostics and repairs, but when I picked up my Jeep, the gas light was still on and coolant was missing. I was told it would be made right, yet when I returned, staff were unaware of my situation and only partially addressed the issue. While I was discussing the problem with another customer, a staff member spoke to me in an unprofessional way and told me to leave the floor. Within a mile of leaving, my engine warning lights came back on. A manager later stepped in and arranged another inspection, but now the check engine light has returned again. My concern is the quality and reliability of the repairs, as well as how the situation was handled. I simply want my vehicle repaired correctly and to be treated with professionalism. I hope Hendrick Automotive Group reviews this situation and helps reach a proper resolution.

They figured out in a couple of hours what another dealer who had my car for two days couldn't…read more Patti the service advisor was great as was the parts department. They offer a shuttle service and I appreciated the ride back. I also appreciated they didn't try to take advantage and sucker me into repairs I don't need

Came in with a picture of what I wanted, unfortunately that 4Runner was sold, but, I got something…read morebetter, that I didn't know I wanted. I wasn't persuaded at all, I asked Jaymie for a 4 runner to drive off the lot with that day, and didn't realize I wanted some things that I would never use, and hadnt thought about the things I need/will use. She helped me find my match. Being a newly single woman I didn't realize I needed a female salesperson who understood that I had lived my life with men making decisions for me, and she didn't overwhelm me with car jargon but asked me about my life, my day to day and ultimate wants and needs for ME, and my dog! This was one of the easiest purchases I've ever made, and I'm so grateful for her. Dewey did a damn good job hiring her. She's an asset to say the least. I felt like an extension of the Haley Toyota family and am so thankful for this purchase and experience, it was seamless from to finish. Thank you all from the bottom of my heart!