Water damage issues. Midwest Indoor Storage contends no water leakage occurred and contested my…read moreonline review. I respond to those comments here: I am not a devoted social media person, but I do give some credence to online reviews of products, services, etc. I prefer to discuss things personally with people if conflicts arise. I value good faith and integrity when things go south. But some points brought up by Midwest Indoor Storage (MIS) in response to my post regarding damaged furniture merits comment. MIS Owner: Before you moved into the unit, it was documented in our database that the ceiling tile above your unit was already missing. This information was available prior to your rental, and we strongly recommend tenants inspect units to ensure they meet their needs before storing belongings. My response: I was never informed of a missing ceiling tile in the unit. It seems disingenuous that a company would say, "yes, please rent a storage unit from us, but it's up to you to search our database and scrutinize this unit to see if it has any structural issues." MIS Owner: When you reported water damage, we immediately worked with you to address the issue by relocating your belongings to a different unit My response: Phone conversations are announced as being recorded by MIS, so MIS is able to hear the first words from their manager regarding the water issue was," what would you like me to do about it?" One would have thought a "let's get you out of that unit and into another" response more warranted. It was I who had to suggest another unit and it was I who had to relocate items. MIS Owner: ...offering several months of rent at no cost to compensate for the inconvenience. My response: The cost of repair to the damaged antique furniture was $800. MIS offered 3 months free rent IF I were to remove a negative review of their company. The free rent did not cover even half of the repair. MIS Owner: Furthermore, we did have the area inspected after your move to a different unit and there was no evidence of leaking. My response: This comment amazes me. Water damage on my furniture and on the floor is clearly evidence of leaking. An MIS manager admitted that because their inspection showed "no evidence of leaking," that water damage "never occurred." MIS Owner: While you declined the offer of free rent, we made every effort to assist you in good faith My response: The offer of free rent did not cover even half of the repair cost and was predicated on my removal of a negative review. I'd rather the public understand the response they'd encounter from MIS if problems arose with their stored items rather than take the meager offer and remove my post. MIS Owner: We encourage open communication and invite you to reach out directly if you have further concerns or documentation to share. My response: As far as "good faith" and "open communication," I find these words totally disingenuous. I emailed, called, and drove an hour to the company's home office to speak personally with the owner, Nicole El-Sawaf, only to be told she wasn't available. She returned no calls. There was little "open communication" on MIS's end. As mentioned previously, I prefer to speak personally when issues come up. I value calm, constructive dialogue and wish MIS had handled our unit's water problem differently. We plan to end our contract with Midwest Indoor Storage soon.

Awesome, clean, and well-taken care of storage facility! The owner is super on top of things and…read morevery responsive!

Very reliable. Very reasonable rates. Takes pride in his work…read more I am already planning my next projects with DK Services.

From the owner: We are very meticulous and dependable.read more