They have a great sales pitch. Yet they made a catastrophic mistake and cut a hot water line,…read moreflooding my first floor. Instead of taking full ownership and correcting the mistake, they dodged and blew off the damage, stating, "It was Category I water damage due to a clean water spill, and a carpet cleaning should resolve it." Ironically, I originally hired them for "clean water damage" from a refrigerator line leak, and they had no problem billing my insurance company for $3,200.00+. Due to their mistake, my property suffered water damage that they wanted to ignore and dismiss. Even after giving Neptune Restoration ample opportunity to make the situation right, I had to hire another mitigation company to handle the water damage due to their error. They were completely unprofessional and acted like total crooks.

Steve and his team are amazing to work with and bring expertise and peace of mind during the worst…read morecase scenarios. They are professional, responsive, and extremely knowledgeable. 5 stars! 10/10!

My sewage line had ruptured, we called the plumber out and they said they couldnt come out until…read morethe waste was cleaned up. Water damage solutions responded immediately! They were very friendly and quoted us fairly and accurately. They were incredible flexible with our timeline and gave me a military discount due to our financial situation. They worked fast and kept me updated at every turn and thoroughly explained every step. When there was an issue they came right back out and cleaned it up no questions asked. Would highly recommend this company.

A stressful situation was made better by this company. I woke up to a leak in my son's room and…read morehad some water damage in the ceiling. Our plumber is a really good guy and recommended Water Damage Solutions saying they were fair people and the best at what they do. He was right! They came out pretty quickly and were very professional, helpful, and had some great advice. My situation turned out to be not as bad as we originally thought and they helped me dry up the water and didn't wind up charging me. They could have easily taken advantage of the situation as I had no clue what was going on in my attic. They went above and beyond what I would expect most companies do during an assessment. I hope to never need them again but would highly recommend them should you find yourself needing their services.

Call United Restoration first and always for any work, and if you pick any other restoration…read morecompany....Good Luck... you will need it. Call United Restoration and make sure they send out Lawton !!! United Restoration turned my kitchen nightmare into a dream kitchen!! They were OUTSTANDING during the entire process. If you have USAA just call United Restoration. Lawton did a fantastic job walking me through the claim process, provided recommendations during demolition and rebuilding and expertly managed all of the trades (electrical, dry wall, plumbing, construction, painting, floor team, mitigation...). Lawton's thoroughness and attention to detail prevented any rework or mistakes. Our renovation was not simple - we removed the sub floor, removed a wall, all new flooring downstairs, extensive electrical work and got pre-existing issues up to code, rerouted plumbing, new counters, cabinets, ripped out a sliding glass, put in French door, side lights, a coffee bar and bourbon bar, all new appliances. Not to mention all the scheduling of City inspectors.

United Restoration is best seen as a company that is honest, hardworking, dependable, and fair…read morepriced. Our family has always went with them for our renovation and repair needs. They don't pressure and exaggerate the price /problem just to lock in a sale. Clay Simmons has created a resource for homeowners that is built on integrity and good morals.

I wouldn't wish water damage or any type of damage to anyone's home, but if it ever happens to you…read more- do yourself a favor and call First Atlantic Restoration. Truly the most empathetic, thoughtful, tenacious, communicative, thorough and consistent customer service I've ever experienced from start to finish. From the damage mitigation, to the end build out, to the absolute nightmare of dealing with insurance - they were always above and beyond and gave me peace of mind. Andrew, Austin, Lynsey and their teams made the frustration of the past few months bearable and kept me sane and sometimes even laughing - often a very daunting challenge - and I couldn't be happier with the end result!

If you have a home emergency I would definitely recommend choosing another restoration company…read more I've had 2 different projects done. One was at my rental property, the second at my primary residence. When a new tenant moved into the rental property we found many things that weren't done correctly, some that cost me a large amount of money. Thank goodness there was a new project manager, who corrected many of the problems caused for the last project manager. There was a huge amount of leaking when my tenant took a bath. It caused water damage in both adjacent bathrooms. The master bath floor was to be taken down to the studs in the insurer payment. It wasn't. When the hall bathroom flooded, the workmen found asbestos that has been covered by layers of tile. My question was if the adjacent bathroom floor had been removed to the studs, wouldn't asbestos have been found there too? The Project Manager admitted Yes. Asbestos was then found. The company covered the asbestos removal in that one bathroom but not the other. If they had done the work correctly the first time they would have known both bathroom floors were the same. Then the source of the tub leak had to be found. The plumbing under the house wasn't going to the city's connection. More big bucks for me. The new project manager did correct some issues that the now no longer employed Project Manager didn't correct. He couldn't believe that he actually took the new toilet I ha recently replaced & replaced it with a cheap one. I saw it & said "Where is my toilet?" The next day what I thought was my toilet has been returned,. But when I tried it the lid wasn't solid like the one I had recently bought. My theory was that he was running his own business on the side & skimming from First Atlantic & its customers When I had a pipe break at my primary residence I panicked & called First Atlantic. To my chagrin they assigned that same Project Manager. On hindsight I should have requested someone else. I later learned that he was sub contracting work to companies not used by First Atlantic. They had to remove the tile from my master bathroom floor to mitigate the water damage. It was obviously not done correctly. A few years ago I had my front door removed. The stud it was connected to, which was directly under the worst of the water leak, was so rotten that it crumbled into pieces. The tile company didn't shield the bathroom correctly while they ground away the inches of hard insulating material under the tile. My vanity, closet & bedroom were coated with the residue. I had to throw many things away. When the cleaners he hired were asked about cleaning the area they indicated their instructions were to clean a path from the VA bathroom and down the front staircase . I later learned that First Atlantic has their own cleaning crew that would never have said that. I could go on and on. Suffice it to say that even with personnel changes, I would never hire this company again.

Jacob was amazing. Highly recommend! He explained the process and made sure I didn't have any…read morequestions.

I strongly recommend this company! Jacob of universal came by to my house today to perform an air…read moreduct cleaning and sanitation. Professional and very friendly, He did an excellent job!

My hot water heater had a problem with its pilot light. My technician, Joe (2181), was amazing. He…read morewas extremely knowledgeable and helpful. He fixed the problem and gave me a quick tutorial on how the hot water heater works. If I need any more help with my gas-powered appliances, I will certainly request him. He was prompt and courteous. Awesome guy!!

Came out to my house within an hour, cleared the toilet stoppage within the hour. They were a…read moresecondnd opinion and did NOT go through my roof. Thank you, Dennis!

Great value! After…read morestorm damage to my roof, I called the restoration experts, and I'm so glad I did. They handled everything from the initial assessment to the final touches, and the quality of work was impressive. I highly recommend them for any damage restoration needs.

A scammer from start to finish. Makes empty promises, from timelines to quality of work. Had…read morefollow-up contractors come in to finish his incomplete work who said work was substandard and in some cases totally wrong. They had to rip out the little bit of work he did complete because they didn't trust it. Tile was done before plumbing was complete, for example. There are many outstanding lawsuits against him. Save yourself the aggravation and find someone else for your job!

Hank is a real piece of work... August 2023…read moreTried to bill me for work that wasn't done I asked for an adjusted bill for only the work that was done I never received an itemized adjustment I followed up multiple times 8 months later... Sent my "debt" to a debt collection company with, I guess, the proper amount? It was still more than it should've been and I was charged interest. Oh, and they don't actually "restore" anything; they just ripped everything out and put some machines in to take care of potential water damage. To top it all off... Hank did the work before discussing pricing with me. I really felt like I was taken advantage of, never had anything like this happen before and Hank took the opportunity and ran with it. I suggest reading the other reviews before considering hiring them; not worth the value at all.

This is not an honest company. I had posted a review about how HANK MILlER and 911 restoration…read moreviolated my Home and my relationship with my fiance on Google review but he was some how able to have it removed. He may do the same for Yelp too. However I will post it again. This time short and to the point. Husbands, please do not allow you wives, girlfriends or fiance's to stay home alone or conduct business in your absence. HANK MILlER is a manipulator and a cheater. (1). HANK MILLER tricked my fiance into paying him $3000.00 for what was only $1500.00 worth of work and further tried to convince her to fraudulently reachout to the homeowners insurance company for more money. (2) HANK MILlER and his co_partner RON assured me that the work would have been completed in 2 days tops but dishonesty in my absence tricked my naive fiance at the time into giving them $1000.00 up front and signing a contract that stated they had 30 days to complete the job for which they actually took 2 weeks while my home was exposed to the elements. They did not treat the walls for mold as they were paid to do. (3). 911 RESTORATION (HANK MILlER ) takes your money and sub contracts the work out so you have several different people running in and out of your home as was done with us. This is not something that they mention to you at first. You just learn the hard way like we did. We are actually missing SEVERAL personal tools and buckets. YES THINGS WERE STOLEN. The bad part about this was the fact that the sub contractors were asking me for payment when HANK MILLER had already received full payment. This is when we really realized that the company was fraudulent and dishonest. (4). HANK MILLER attempted to have the dry wall subcontractor cover up water damage and rotten wood in the frame work of our house when he was infact paid money to remove, replace and repair by my fiance. He tried to have it done while I was at work but it just so happened that I returned home early and was able to catch wind of the dishonesty of HANK MILlER and 911 restoration. They actually attempted to take advantage of my fiance by saying that the repairs was done to ORIGINAL FINISH. Total dishonesty. This is not the business to choose for your repairs. I can't seem to understand how they were able to get all of the bad reviews that were there last week removed. I can assure you that the current reviewers are not all actually customers especially when HANK MILlER had previously given himself 2 5star ratings in an attempt to boost the reviews. This company is about fraud, trickery and dishonesty so go ahead and retain them at your own risk. Just don't say that you weren't given a well advanced heads up about what to expect. If you are Rich white folks then you are in luck as you probably will receive VIP treatment. But as for us middleclass BLACK customers, HANK MILlER and the 911 Restoration Company exposed their hands and what they are about. There are several other honest companies out there. Make another choice.

Had Always Clean pressure wash our house today. They showed up when they said they would and went…read morestraight to work. Entire job was done in an hour or so. We had Always Clean do our house in 2023 also. They did an excellent job and I would highly recommend them.

These guys did a great job. Was worried because no one was home when they did the work,but they…read morenailed it!! My wife was especially pleased.