They are the absolute best physical therapist I have ever seen. Absolutely outstanding! They then…read moretook great care of my husband as well after a knee replacement and other issues that no one else had noticed.

From the owner: A private physical therapist owned outpatient clinic specializing in gait and balance disorders…read more This practice model is unique in that all of our patients are treated one-on-one by a licensed physical therapist or assistant. Our team of specialists bring to this clinic years of experience treating both orthopedic and neurologic pathologies. Our goal is to help patients step back into their lives with the greatest degree of freedom and independence.

I am 70 and in my 70 years they are the worst practice I have dealt with for anything in all my 70…read moreyears. Because I am old, even though I am extremely healthy and extremely active and a female they did not even consider my back problems, but sent me immediately to a pain doctor with no training in orthopedics. They are all about money. Right now I went to an appointment to get x-rays and they want me to make another appointment in order for them to tell me what the x-rays showed even though it is a simple matter that I understand very well of a change in the degree of my scoliosis. Very simple . They are beyond greedy and moneygrubbing. I was there a week ago and I have probably gotten half a dozen notifications about payment even though I have yet to get my results. They are extremely unprofessional and make no effort whatsoever to present themselves as having any professionalism at all. They are rude and callous. They don't answer the phones. They don't return calls. I would like to give them a score of zero and I tell everyone I know to run in the opposite direction away from ortho Virginia. They are horrible.

Very disappointed in the billing company that OrthoVA has newly contracted with, Cedar.com. We…read morehave had an established payment plan for 3 of our children, all requiring surgery, through ortho VA over the past 2 years. The new company will not honor those payments plans and the executive leadership at OrthoVA has refused to return phone calls. When I spoke with escalations, within the company, they said the only recourse we had was to let the account go to collections. The "manager" at Cedar.com was rude, disrespectful and refused to give any corporate information. Ortho VA was unable to provide any information as well regarding the new company. With so many other great options in the Richmond area, we will be moving on.

Dr Matthew Walker performed a thorough and uncomplicated Reverse Shoulder Surgery on me and I am…read morevery happy with the results. He was professional, yet exhibited a very pleasant personality as did his nurse. The surgery center on Parham Rd was incredibly good as were the nurses. I am seriously considering having my other painful shoulder done here

Well, I was a patient there and it was wonderful. The main therapist that works with me was Sean…read moreand assisting sometimes was Erin. From my 1st appointment with Sean, I knew that I was in the right place. He was very focused and detailed in my PT plan. Every PT therapist is professional and compassionate indoing their job. It was sad that last Monday was my last appointment the insurance covered, Sean was Amazing. He gave me exercises and stretches to continue treatment on my own at home and the gym. Thank You Sean.

This place is not good - especially their horrible customer service in regards to having patients…read moregoing back and forth with insurance and the practice.

This is the worst place I've ever been. The facility reeked of urine, air conditioning not working,…read more TV not working, drug addicts walking the halls. I thank God my family got me out of there after 3 days of what I call abuse and neglect. Please, don't put your loved one here!

Specifically, I am alleging the following: 1. Failure to…read moreInitiate Emergency Medical Response I have reason to believe that the staff failed to call 911 or obtain immediate emergency medical assistance when my father's condition required urgent care. This failure represents a serious breach of duty and may have directly contributed to his death. 2. Lack of Proper Staff Direction and Oversight Based on my observations and interactions, staff appeared to lack proper direction, supervision, and adherence to appropriate medical response protocols. This created an environment where urgent medical needs were not handled appropriately. 3. Failure to Communicate with Family For four (4) days following my father's death, I was unable to speak with any responsible authority at the facility who could explain the events surrounding his passing. This lack of communication is unacceptable and demonstrates a failure in both professionalism and regulatory compliance. 4. Lack of Urgency, Concern, and Accountability There appeared to be no appropriate sense of urgency or concern for my father's condition, either before or after his death. Additionally, no clear explanation or accountability has been provided by the facility to date.