Very disappointed with PetSmart. I had a 10:30 appointment for my dogs grooming this morning,…read moreFriday, July 4th. I had booked the appointment online and worried if it did include everything I wanted. So I phoned PetSmart a few days ago asking if my appointment would include trimming the hair on my dogs back end. I was told it did and to just tell the girls what I wanted. I get to the appointment this morning, tell the girls what I want and they tell me they can't do that. Trimming her back end would mean a haircut and that wasn't included in my appointment. I will never go back to Pet Smart again!

My wife and I use to access PetSmart for their dog food and grooming services but as their prices…read morebegan to rise our purchases began to decline. The only thing we continued to access was nail clipping and grinding. Today I took our family dog in for his quarterly nail clip & grind and I was surprised that the total came to almost $27. This service literally takes between 5 and 10 minutes to complete. I shared my disappointment with an employee and she replied in a whisper "I can't afford to bring my dog here." I can't say enough about the friendly and helpful staff, they truly are great, but It would seem that the corporate greed is alive a well. Needless to say,...we won't be back. Bye PetSmart,...not "buy". Update! I just discovered that Pet Planet clips dog nails for $5.00,... take that Pet Stupid!

I'm very pleased with Muddy Paws and will continue to take my dog there for his grooming!read more

These ladies are fantastic groomers! I took in my long-haired cat and he was pleased as punch and…read morelooked great after. They were firm and gentle, he really seemed to enjoy it and is so happy prancing around goer that I can't get a good, non-blirry picture! Fantastic grooming at a fantastic price, I'm definitely taking my cat back here :)

I bought a few small rodents (gerbils and mice) from here as pets when I was in college and they…read moreall far outlived their life expectancy. I don't know if I'm just really good at taking care of rodents or if Petland just has the healthiest little animals, but I'm going to give Petland some of the credit in this regards. They have a bunch of helpful books on keeping all the animals they sell and their staff actually know what they're talking about when you ask them specific questions about your animal. There used to be a dude who I would see every time I went to this store and he always covered himself in Budgies and other birds. He was super weird.. I'm glad I don't see him there anymore. If I'm not mistaken, they also have an adoption center for animals from the SPCA. Adorable kittens and friendly pups.. you can play with them if you act like you're serious about adopting them. Pretty cool pet shop.

Very helpful staff. They set me up with everything I need for my new fish tank. Nice to see in this…read moreday and age.

Although going to the vet is never fun (for me or my pets!) the staff are very kind and full of…read moreknowledge. I find that they aren't pushy but instead always provide me with enough information that I can make informed decisions on the health care of my pets. When we had to put our cat down they were very compassionate, supportive and respectful of how difficult the decision was. I even recommended them to my mom and she drives down from Edmonton for her dogs as she was so impressed but the service they provide. I highly recommend this vet!

So incredibly thankful that this clinic was recommended to me!! Had a horrible experience in…read moreSherwood Park so decided to bring my husky to D&C Hospital for an emergency tooth extraction. Besides being incredibly informative and lovely to my poor girl, they charged me half as much!! Would 1,000,000% recommend them!!

This is an awesome pet store! Clean, bright store with a great selection of cat/dog foods and…read moretreats plus they bend over backwards to try to get in anything that you might want. The owner seems very knowledgeable about pet health and training and they're super friendly. I love that they have little kitties for adoption too, so cute! Best store in town in my opinion!

Staff always very nice and helpful. Great selection of cat food. Always have everything my cats needread more

Even though we live in the neighborhood, we would rather drive to the southside PetValu to receive…read morebetter, respectful service. The staff at the Timberlands location are generally friendly and helpful. However, we have had several negative encounters with the manager/owner here that have kept us away since. They do not seem at all interested in helping you out when you have questions and seem annoyed when you need assistance with anything. What really upset us though, was when we were purchasing reusable pee pads - we noted the quantity on the package stated '3 pads', but it was evident that one of the pads in the package was missing; this was also the last package left, so we couldn't just grab another one with the right quantity. We approached the staff at the front to request a discount/compensation, and understandably they needed approval from the manager/owner. The owner was quick to accuse us of stealing one of the pads, which was extremely upsetting and insulting - not representative of good customer service at all. Ultimately, after a lot of pack and forth, we finally did receive a discount for the product, but after receiving so many unfair, accusatory claims, we will never be returning.

We went here to use the dog wash and were very pleased. They stock the large wash area with…read moreaprons, towels, a variety of shampoos, and two blowers to blow your pup(s) dry. The basins were large enough for all 3 of our terriers to fit in one with room to spare, a long shower hose and gentle spray.They even leavek a bag of dog treats, and such friendly, helpful employees are so refreshing to find!

Came in here right after bringing home our puppy and had a very positive experience. There was only…read moreone staff working and they were extremely helpful providing us guidance and recommendations on products. We also received a new pet owner's guide which came with many useful coupons, including ones for a free bag of dog food, free name tag and free dog wash. Since then, we have brought our puppy back multiple times for their bath service. Most employees here have been very friendly and pleasant, but I am deducting a star because I have had some negative interactions with the staff, including one that didn't know how to apply the coupon I recieved from this very store and rejecting it's use. Overall though, it's a great store with (mostly) helpful staff. Their dog wash is super convenient and worth it for $10.

We have had our Penny to Kozy Kennels twice and she loved every minute of her stay! When we picked…read moreher up, she doesn't have that terrible kennel smell that she had with previous Kennels. When we dropped her off, she was so excited to greet the staff, with no hesitation at all. We take her own food and treats with us, as is recommended by the hosts, and they returned whatever she hadn't eaten. She was happy to see us of course, but went to her hosts to say goodbye! We live in Evansburg and are leaving on holiday for 2 weeks. We love Kozy Kennels so much that we are driving the 2 extra hours to take her there! We appreciated how accommodating they were when we had to extend her stay due to a medical emergency in our family. I really cannot say enough about them! Penny is a larger dog, so she requires lots of walks, she was happy and healthy there!

Kozy Kennels..... More like Koncentration Kamp Kennels! We are those customers that will read…read morereviews, research companies, and due our diligence. This is to ensure the company we are entrusting with our most vulnerable of family members provides quality service, shows respects to its patrons, and is accountable. If this is what's important to you as a customer, stay as far away as possible from this place... If saving a buck is what's important during a pandemic, trust us, employing this business will end up costing you more in vet and treatment bills. We remain baffled as to how this company has operated for profit for so long abusing furry family members. Most recently to highlight our experience; we dropped our animals off while on vacation, and upon our return our animals had been damaged, malnourished, and dehydrated. Upon picking up our dogs, on the drive home our puppy laid across our lap almost lifeless, he was limp, and we could visibly see every rib and defined vertebrae. His face was drained of life and he had this dull sad look to him. His norm was a healthy, vibrant, active and healthy weighed animal... Upon bringing our concerns to the attention of the owners (pictures of before and after we dropped them off and a vet assessment report) both in person and over the phone we were met with a lack of customer service, lack of accountability, and lack of overall professionalism one gets from a reputable business. So if you and your family want to stress over the condition of your furry loved one. If you enjoy being ostracized and cursed at by the owners, and over blamed for the condition of your animals in your absence while paying someone to do it.... Koncentration Kamp Kennels is the place for you....