Innovative's slogan is "your islands your world". Using Innovative's service can be like being…read morestranded on an island in your own world, all by yourself because their internet and cable can suck so bad you won't be able to connect to or see anything else. We struggled for 17 days after install to get the internet working. Cable is spotty and on their (Innovative's) demand not yours! This is the first cable and Internet company that I have experienced that did not even test out the Internet to see if it actually works in our home during installation. Everything (Evil box and all) was thrown at us, like we worked for them, and were told to set it up ourselves. We were also told that the cable connected to the house may or may not be ok. Hmmmm well maybe we should get our climbing gear, scale up onto the roof ourselves and bust out our internet cabling expertise to figure that out?! Calling the help desk is like being attacked by the plague. On my 3rd day on the phone with them a snarky rep yelled at me and cut me off by placing me on a crazy hold after I told her that I would like to have a tech come to the house. Woah there now, I'm the customer, wasn't I supposed to do that to you????? We were also told Office Max sold us the wrong router. Upon returning it, we got an earful from the employees working there, that the router does work. They proceeded to tell us that they share the same building with innovative yet they can't seem to get their internet working properly for them . Touché office max employees and that's scary, you're a big company and we're just us. Every single day we experience problems with HD or getting HBO or Showtime. Picture quality looks like pixelated puke or you'll just get a message on all channels saying "Temporarily off Air." I could understand it if the weather was stormy and bad and that affected service however it's sunny and clear here every day! You may be wondering of why this isn't a one star review and it's because of the efforts of our tech, Shawn, and his partner Flex. They get 5 stars and Shawn really made us feel like valued customers. He did all sorts of things to fix our internet cabling, including getting a bucket truck and blocking off rush hour AM traffic to get to a cable up, explored the jungle behind the house to find the cable issue and re-wired everything in the house and outside so we could have boosted power for each device connected. Hey innovative maybe you should have Shawn train your customer service reps to be more customer service oriented like him? But then again you'd probably want him in the field fixing stuff for you so people that have problems like me stop calling you!

It's easy to pick on the phone company. It's big, complicated and needs tons on moving parts to…read moremake it work right. I haven't had a bad experience with Innovative. They show up when they say and the technicians are very cool and really know their stuff. Better than the guys I get up in the states! They have the fastest most reliable internet on all the islands. HD Cable too! I switched cellular providers when the big monopolies made it hard to roam with a VI number to the states. Not an issue anymore but I'm sort of stuck. I'd give these guys and girls 5 STARS but.... I hate to give innovative three stars it really should be more but I'm trying to get my "elite" status and If I don't occasionally rate someone lower the Yelp system won't value my reviews as highly. Yelpers won't tell you this and I probably will be dinged for making this public but it's the truth... and isn't that what yelp is supposed to do? Democratize the review process? Not so much. "Regular" peoples reviews get "removed by the computer". I have been on yelp for a very long time and think this new Elite status thing is bogus but when you want your review to count you have to nail a few places. This is one of my shittier reviews.

El servicio de television es una porqueria. Le quitan canales y ahora para colmo te van aumentar el…read more13 de mayo del 2026 $2 mensuales en la television.

no se merecen ni una estrella. Trabajo desde mi hogar y mi empleo conlleva en que use el internet…read morepara las llamadas así que yo dependo al 100% del internet pero siempre hay una avería y no me pueden resolver con un hotspot de cortesía. Estoy a punto de perder mi empleo por culpa de Liberty.

Naicom is an Internet cable company (it connects to your wifi or through an ethernet cable to yor…read moreInternet) that offers a wide range of channels at much cheaper prices for the basic service than competitors such as Liberty. There is no contract. Naicom has a basic service of $30/month that gives you a mix of over 50 local and international channels, of which many are in Spanish. Naicom also offers $70 and $100 packages (with the $100 version giving you HBO, Cinemax, Showtime, etc.), though with those prices, you're getting into Liberty price ranges. You can see details of Naicom's packages here: https://www.facebook.com/naicomtv/photos/a.2062652333954147.1073741828.1781407192078664/2063441387208575/?type=3&theater I recently purchased a Naicom box at Sam's Club and installed it on my TV. The cable box costs $129.99, which includes a month of the $100 service. The set-up instructions could be better, but it wasn't complicated. The picture quality is good, So far (as of December 27), they still don't have all channels available, though I've been told that this should be remedied by early January. I'll write an update.

Naicom is pretty much the state of the art technology wise. I use Naicom TV everywhere app to watch…read moreNBA games on my phone wherever I may be. I watch movies at 4K on my big screen using Naicom's set top box. Since I have the premium package I have HBO to cover anything missing from their video club. Plus the video club has very current selection of movies for streaming. I think they are just getting started as a company relatively speaking, and I have seen a hiccup or two. Also if you are in Puerto Rico, they have a local broadcast center ...

I really hate to downgrade this place to three stars but service with AT&T prior to the hurricanes…read morewas a challenge, afterwards has been a nightmare. Many dropped calls, no service, bad internet connect etc. has been a real struggle the few months leading up to hurricane Irma. We didn't even know and were not informed that we could have received a credit for a period of time before the hurricanes, why didn't anyone let us know? We've been back to this location twice since the hurricanes passed. Prepare yourself for a wait, there is a never ending line that wraps around the building. If you have to pay a bill you can go right to the front and speak with the guy with the iPad and they will call you in, if not you're going to have to wait in this hours long line. After Irma hit on 9/6 cell service was non existent except for by the dumpsters in estate bakkeroe and Marriott and operating at at dial up speeds. After Maria hit on 9/20 it just got worse. Cell service hasn't really been restored until this month (Nov). So for that AT&T is crediting back two months of service. BUT if you are enrolled in autopay it didn't apply for you and you have to go into this location to fix that. We've also tried calling into their corporate line to get this fixed but no one picks up or it's busy which could again be a AT&T cell service issue! Agh!! I will say the employees here are still very helpful, knowledgeable and patient with everyone. As I said in my first review at the beginning of last year we were Verizon customers, always, did not want to switch to AT&T. I hope Verizon comes here soon! #St.Thomas #USVI

Without an appointment my wife and I stopped by the AT&T retail store at Crown Bay Marina. From…read morethe minute we arrived we were greeted with graciousness and hospitality. We were placed on the waiting list and offered a seat. Shortly thereafter, we were greeted by Lucen Louis, a member of the AT&T Team. He was quite knowledgeable and expeditious in his work. He guided us through this the options and made the whole process quite enjoyable. Great team they have at AT&T. Thank you, Lucen!

I have been trying to get these people to bring me a new modem so my service will stay up for the…read morelast two weeks. All they do is say someone will be with you soon. They say they've escalated yet all I'm doing is contacting them. No one is contacting me. Customer service is horrendous. Zero stars!

I'd be willing to give these guys another shot. They reached out to schedule another appointment…read moreand were on top of it. The technician was friendly and responsive. Ultimately, I stuck with Liberty because their installation happened before 4Net (although Liberty didn't show up two weeks in a row, whereas 4Net generally was more responsive). Again, I can't speak to the speed of 4Net's internet (would love a review from someone who has tried their Internet) since my interactions were mostly with customer service and scheduling installation.

One star is honestly too high for Broadbanvi/Liberty. For over a month, my internet service has…read morebeen intermittent and essentially unusable during the evening hours. The connection routinely shuts off around 10 PM and does not return until approximately 10 AM, leaving me without reliable service for half the day. I have called and emailed multiple times, and each time I am given vague explanations and no real resolution. Living on the island of St. Croix, reliable communication is essential, yet after poor service from One Communications, I am now experiencing the same level of poor service from Broadbanvi/Liberty. The company continues to take my full payment every month while failing to provide consistent service or meaningful support. In my experience, this provider has been unresponsive, unreliable, and unwilling to address a persistent problem. Horrible service, and an extremely disappointing experience overall.

The service sucks internet slow and keeps disconnecting. I called customer service no help, and I…read morestill having internet issues.