They were amazing and timely. The crew got straight to work and finished my roof within the day. No…read moreleaks since and I get compliments all the time.

One of the worst customer service experiences I have ever had…read more Had a roof inspection done with the intent to get a detailed report of my roof, with photos and descriptions of the current status. Probably the most basic service a roofing company can offer. They failed to deliver at almost every step of the way. Took me 2 months to be able to get the report. But the stress along the way in having to deal with the company was unbelievable. I have had to follow up with over 15 emails, 20 phone calls, and countless texts asking for the report. Every time a new version was issued, it was incomplete, and the customer service got worse. First, the report was a poorly handwritten note by the inspector. Then, when I mentioned again the need for a report that included all the photos taken, with descriptions, in the company's official letterhead, the new versions came with only a handful of photos and no descriptions. My requests were passed around countless times, and every time the new assignee did a worse job. As my follow ups started to tally up, the reports missed photos, missed descriptions, time and time again. My requests were never escalated to management, and when I asked for a call back or status update, they never got back to me. Their admin - the person I was interacting with directly and for most of all of these requests - is an absolute incompetent at her job. I cannot reiterate enough. When I got fed up with it all, after two months of trying, I asked for a refund. When I picked up the check, their admin didn't even look me in the eye, didn't say a single 'sorry' - she just handed me the check with an entitled face as if I'm giving her more work. I was speechless with the interaction and simply walked out of their office. But it gets worse. The second that I cashed the check, the inspector called me and yelled at me for requesting a refund for a service that he had done, but his team never delivered or completed based on my needs and countless asks. Only then did the owner of the company called me, trying to fix things, and to get the job that his team was unable to do, done properly. Although he apologized for his team's incompetence and ability to deal with a basic service and to deliver on my clear and repeated requests, he still had the courage to ask me to remake the payment for the terrible service. I laughed in total disbelief. After two months, dozens of calls, texts, and emails, I finally got the report. Their team didn't know how to work correctly the system to be able to issue it correctly. Will never rehire this company or recommend to anyone that I know. If they can't deliver on an inspection report, I can't imagine the other services.

Spoke W/ Kathleen; she is a wealth of knowledge and information and is kind beyond measure. She…read moregathered information and returned my call regarding smoke damage in my granddaughters apartment. Free content evaluation was offered without us having to agree to the use of their other products or services. I would highly recommend Woodard to anyone needing any of the services that they provide. I understand why they have been in business for 80 years!

For years, I've tried every over-the-counter grout cleaner and it's never made it a single lick of…read moredifference. Today Jeremy came, and in a little over an hour my grout looked brand new. Jeremy was polite, punctual, very friendly and clearly cared deeply about doing a great job. I can't believe I didn't do this years ago.

They cleaned seven of my eight heat vents we couldn't get the other openned heat vents and then did…read morefive cold air vents. Also the dryer vent. Moises showed me that I needed repairs and when I saw the vents came into my addition built in 1929 and it goes out to the cupboard space out to register. I am grateful for the work done.

Been using this company for years and had been very satisfied. My last appt was not so good. Was…read moretold not to buy Groupon as it would be honored-$78 for 5 rooms. Two guys came out 2 days in a row and had the same problem with the machine. A more experienced guy came out later in the day with a different machine and went over two rooms that had left spots after spraying. He did hallway upstairs and I told him to forget the other two rooms because at this point half of my day was gone. I was satisfied with the way the carpet looked. We were still charged the $78 with no compensation for my time wasted for one morning and one half of a day with two inexperienced employees. Also, they parked their trucks in my driveway and on street in front of house and left several oil stains. Who's gonna get that out?!?The next day I called the office bc the spots from the pretreat were visible again and bc no one bothered to contact me about this inconvenience. I was told they couldn't discount anything and that I was satisfied when they left... I wasn't about to explain to a carpet person that after the carpet dried I saw spots again. I will not be using them again. Customer service is everything.

The best drying team in the business! Micheal, Keane, and Stan came quick and got right to work to…read morefix our water damage in Ellisville! The team was able to help us create a plan to identify the source of the water and get it dry quickly. Unfortunately we had to pull up our flooring and do some demolition to our walls to access all the water but they did that in less than a few hours . I was grateful they disposed of all the damage materials. It took a lot of equipment to get us back to dry but the noise was not too bad with our doors closed. I am thankful to be dry, sanitized, and mold free. The 3 gentlemen were able to explain every step of the process and keep us informed on what it takes to stop water damage in our Ellisville home. The quick response and quality of the job was all for a great value! I thought the water damage was going to cost me an arm and entire leg, but this team is the real deal. I will be calling them back in case of any other emergency and referring them to everyone.

They showed up in a couple days after being called, so not too bad. Then is got bad. they would…read moreshow up for a day and get some things done and then call and say they had an emergency and then not show up a couple days, later when they showed up do some work, they would leave the wet carpet and debris in the basement. Would call and not show up for a week. finally got all the wet carpet, padding and drywall. They started in 2nd week of March and finished in later April. They would ask if they could leave some equipment behind, so they did not have to drag it around, and then charge me for it being stored at my house. Also, they never quoted a price until they found out how much insurance was covering. When they found that out they got a contract out to us at the end of the work instead of upfront. I feel that they took advantage of a situation and inflated their prices knowing how much insurance would cover. I would never recommend or even come close to using this company ever again.

My ridge roof had some wind damage, I contacted Best choice and Scott replied in minutes and worked…read morewith my schedule for an appt within my work hours. Don came out and assessed the damage and handled it on the spot. Recommended a new roof, I knew I needed one soon and was knowledgeable and polite. Would recommend highly

Very good service and very good cleaning up , like the roofing nails that fall off and into your…read moreyard. Our roof where we live in the CWE was damaged from the May 16th , tornado. We first had an estimate from John Beal roofing , wow! Expensive compared to best Choice Roofing. And John Beal estimator kind of left us hanging after many tries of texting and calling . He was in Florida one time golfing could give me an answer until he got back which you never did , and other incidents similar to that with John Beal Roofing. So we got fed up and ended up with best choice Roofing which was fast efficient and did an overall excellent job with a 5-year warranty on the roof .

Had Glenn out today to water blast the drain lines off my down spouts. One of the lines was plugged…read morebut we decided to do all lines to be sure. Glenn was very thorough and got all 6 lines cleaned and working properly. There was a coupon on line to save $100 on water blasting. The service was very reasonable and I'm very pleased. I will keep their number and definitely use them again if needed.

I called and called (off of the web) what appeared to be local numbers in order to find a 24 hour…read moreplumber..... what a joke! All I got was generated voices to set up appointments. FINALLY, in found and called RooterRuter. I actually got a human on the phone right from the start. They said they could get someone out within an hour. she showed up, was friendly & professional, & got the job done. If you don't want the b.s. just call RooterRuter! Recommended!

RestoPros of St. Louis is a top-tier team. Mike and their staff are professional, reliable, and…read moreprovide a great overall experience. For anyone in the area needing restoration services or water damage assistance, this is the team you want to work with. I highly recommend giving them a call!

To put it quickly- we had an emergency ahead of a winter storm, took a chance on this new company…read moreand I am so thrilled I am ecstatic to be able to leave this review for them! I cannot recommend them enough! It is refreshing to find a company in this town that responds, responds quickly, and seems to actually care. We've been calling around other companies struggling to get responses with week plus long wait times just to get someone out. We just couldn't wait that long with our water damage and a big winter storm on its way, so we took a chance and called RestoPros, not even sure our project really fell under restoration and we are SO happy we did! The guy who showed up was Doug, I cannot recommend him enough. He was informative and patient- took the time to talk through everything and answer our questions, which were plentiful bc we are pretty clueless about this stuff. I also cannot state enough- they responded so quickly!! I cannot thank Doug and the RestoPros team enough for bringing us peace of mind by addressing our issues faster than I thought possible and making our home secure ahead of a huge storm. My only regret is not calling these guys first. Hours wasted calling others who couldn't help us meanwhile I heard back from these guys immediately and Doug was out right away- I almost didn't believe it until my doorbell rang. If you have any damage this is who you want to call for sure!