This office is all about money, not compassion, empathy or patient care…read more The reason I say that is, I called this morning to readjust my physical therapy schedule and they said there would be a charge because I'm missing today's appointment which I have scheduled out through September. I explained my daughter is having an emergency tonsillectomy surgery this morning @ physicians regional Hospital because her throat is bleeding and she couldn't breathe Tina the horrible front office staff person just argued with me and told me that's their policy. even after knowing it was an emergency tonsillectomy, her position remained the same. In addition i reminded her I had been a shoulder surgery patient of Dr. Guerra's - she just raised her voice and said that's policy Then I called upstairs and Tia gave me the same nonsense Good doctors, horrible staff

Went to their office 2weeks ago with a broken leg. Never heard back from them until today when I…read moregot a call from a different Dr saying they received a referral from them. they waited two weeks to send me a referral for a broken leg that needed surgery. Not even a phone call from their office.

My first orthopedic recommended immediate surgery, Dr Rubin said, this is what happens with surgery…read moreand this happens if you wait, so surgery is postponed maybe forever, pleasant office, painless steroid shot, and a plan forward I feel good about

From the owner: Dr. Gregory Rubin, DO is a non-surgical sports medicine physician at OrthoCollier in Naples,…read moreFlorida. He is board-certified with a Certificate of Added Qualifications in Sports Medicine, earned after completing fellowship training at the University of Kentucky. Dr. Rubin specializes in non-operative orthopedics, acute sports injuries, orthobiologics, and ultrasound-guided procedures. He has served as a team physician for Florida Gulf Coast University (FGCU), the Florida Everblades, and the Collier County School District.

Dr Wallace and his ENTIRE TEAM contributed and continues to contribute as I am healing from a…read morespiral break in my left humerus bone. So grateful for their positive, compassionate and profound heartfelt professionalism on this unexpected and challenging journey...

I have been a patient of Dr. Brian Wallace's for several years following a torn ACL repair. I…read morerecently made an appointment due to shoulder pain and decreased strength in the gym. Dr. Wallace ordered an MRI which is conveniently located in the Joint Replacement Institute practice. His staff worked with my insurance when they first denied coverage even though it was the last few days of the year and my family had more than met the deductible. The MRI was covered and revealed a 50% torn rotator cuff and Dr. Wallace suggested PRP (Plasma Rich Platelets). Blood is drawn from the patient and spun to produce PRP which contains a mixture of platelets, including cytokines and growth factors, and has anti-inflammatory properties which injected into an injury site can stimulate the healing process. I have truly been more than pleased with the results. I no longer have shoulder pain including when I lay on my side and I am working my way back up to push-ups and heavier weights in the gym. As a surgeon, Dr. Wallace looks for non-surgical remedies when they are an option. Dr. Wallace also has incredible bedside manner that make me know I have been heard and takes his time to ensure that the patient understands all pain relieving options. Dr. Wallace has empathy, knowledge and surgical skills. We are fortunate to have Joint Replacement Institute with skilled surgeons right here in Naples, Florida.

I've seen a lot of doctors in my life, and Dr. Stepanenko was one of the most disrespectful…read morephysicians I have ever encountered. I'm done with disrespectful doctors who treat people like second-class citizens. We aren't impressed that you went to medical school if you never learned empathy, kindness, compassion, or how to treat another human being with respect. Apparently Dr. Stepanenko either wasn't taught, or doesn't believe in, bedside manner. Because she has none. I watched her treat the medical assistant like he was beneath her right in front of me. I watched her back a lot too, since she spent much of the appointment sitting and typing at the computer rather than looking her patient in the eyes. She couldn't seem to remember what she said to my face by the time she turned around to type it five seconds later, then was rude to the medical assistant when he did his best to remember for her as she demanded he repeat what she had just said so she could enter it into her laptop. When she asked me what had worked for me in the past related to the issue I was experiencing, she yelled at me that she doesn't prescribe some of those things. I didn't care whether she did or didn't. I was simply answering her question, yet she responded with a level of hostility and contempt that was shocking. She never properly examined me or put her hands on me to determine what might be going on. Instead, she made a series of assumptions and ordered unnecessary tests. I know those assumptions were entirely inaccurate because I went to see another practitioner who helped me resolve the issue in a single appointment with no testing needed, and who was appalled when I shared my experience with Dr. Stepanenko. Her behavior was unacceptable and inexcusable. I will never return to Jaffe. It has become a revolving door of doctors, and patients deserve better. I will go out of my way to save others from wasting their time here. I sincerely hope you don't waste yours.

My husband went to the Jaffe facility in Cape Coral, on DelPrado, for almost one year. He got…read moreexcellent results from a broken hip and really liked the therapists there He needs to go again for falling and balance issues. I called five times with no response, even leaving messages. This is totally unacceptable and if this is an indication of things to come, we will go somewhere else. We are very disappointed.

Awful follow up care Got infection after knee replacement…read moreDunchis punted to nurse and pa for care who were terrible Had to have HSS in New York remove replacement and 3 months of antibiotics infusion and another artificial knee 3 surgeries

My experience with Dr. Dounchis was a 5 month nightmare. I was not told of risk factors prior to…read moresurgery, had a "spontaneous" femur fracture 7 days after surgery requiring complete revision surgery, was told that the cause of the fracture was due to my age and weight (but never told of this risk prior to surgery). In rehab, nurses, caregivers and therapists could not reach him or his office staff for follow-up instructions. I was unable to reach the office on several occasions, even when my question was urgent. My star rating would be a -2 if possible. Beware.

dr havig is great. One of the best in Naples…read more The office has greatly reduced waiting times. I have not waited more than 5 minutes after getting to the office on time.

This review is not directed to the staff or doctor Havig. It is to the practices of their…read morescheduling and lack of respect toward the patients with their scheduling procedures. I intentionally scheduled an appointment for the morning time, 10am to avoid waiting time. I sat out in the lobby for 1 hour and 15 minutes. I was then called back and sat in the examining room for an additional 45 minutes before I saw the doctor. Two hours after my scheduled time!!! The office was open at 8am, My appointment was at 10am. How do you get backed up 2 hours behind schedule when you've only been open for 2 hours???? Bad scheduling! At 11:15am I met a friend in the lobby that had an 11am appointment. She was livid when she found out mine was at 10am and I still hadn't been called. Other in the lobby expressed the same disgust. This is a total disregard for patients. Our time is valuable too. Why schedule patients so close together? $$$$$$$ first patients second. This office needs to treat its patients with more respect.

Dr. Kelly is, in a word, amazing!…read more I was referred to her by my massage therapist, and totally and completely freaked out by the idea of chiropractic. In an hour, Dr. Kelly not only quieted my fears but also converted me for life! The initial appointment included a very thorough discussion of my pain points, and Dr. Kelly watching me move through certain stretches and movements to see what was up with my aching back. She explained to me what she saw, and then talked me through each adjustment so that nothing came as a surprise or freaked me out. I also never got the impression that she was trying to "sell" me on anything I didn't need. We took it appointment by appointment, seeing how I felt after and deciding on the next adjustment from there. Sometimes I screw it up by hunching over my laptop or running down the T with a loaded backpack, and I need a weekly visit for a month or so. And sometimes, I just go in to get my neck cracked because I like it. I'd recommend Dr. Kelly to anyone looking for a chiro that they can trust... also FYI for BU students like me, she takes our student health insurance!

If only I could give a ten-star review. It's not possible for me to recommend Dr. Jean Kelly more…read morehighly, for several reasons. I went to see her after another chiropractor took a single X-ray of my spine in her office (while I was fully dressed; you'd think those zipper, rivets, and belt buckle might've obstructed the view of my lumbar spine, but whatever) and misdiagnosed me on-the-spot. Before this, I'd never seen a chiropractor at all, and as the child of an orthopedic surgeon was skeptical, anyway. My initial experience did little to improve my expectations. When a good friend recommended Dr. Kelly, I took another chance. I was in so much pain between my back and left leg that I was struggling to sit or drive. I wasn't able to practice or teach yoga. I couldn't bend or twist or straighten my left leg without staggering, shooting pain down my leg. I was in tears on a regular basis. I hate pain pills, but was taking them daily just to leave the house. Dr. Kelly carefully listened to everything I told her about my lifestyle and exercise habits, with an eye toward treating my problem and getting me back to my normal life -- and off all the pills -- as quickly as possible, without continual, repeated adjustments. I left her office each time feeling markedly better than I had when I walked in. She took time to show me exercises I could do to continue to work on improving my flexibility and relief at home. She patiently answered my questions and explained what was happening and why. When I unexpectedly failed to improve in any lasting way after two weeks, rather than suggest I just keep up the appointments (the initial chiropractor had told me 3 to 4 sessions a week for 2 to 3 months, a prohibitively expensive prospect), she suggested I get an MRI to get a conclusive answer; unless it was a disc issue, I should have been feeling better. The MRI showed a severely herniated disc that had landed smack in the middle of my sciatic nerve. I saw two spine specialists, and after multiple cortisone injections, pain pills/muscle relaxers by what seemed like the handful, and having to stay at home from work for more than a month, I finally had a microdiscectomy to remove the sharp disc fragment that was so irritatingly lodged against my sciatic nerve. Throughout the process, Dr. Kelly checked in to see how I was feeling. I never once felt she was doing so for any reason other than that she genuinely seemed to care. When my MRI results first came back, she called me at home. Among her questions about my disc specialist's plan for treatment, she also asked if anyone had spoken to me about the small growth the MRI showed on my left ovary. I was floored. At least three doctors besides Dr. Kelly had seen that report; no one had said a word about it. The report suggested further tests to determine what it was on my ovary, but not a single one of the guys looking at it even mentioned it. She told me what it said, and asked where my primary care physician's office was located. Fortuitously, it's near hers. She asked my permission to walk the report to my PCP so she could speak to her directly so I could quickly get the tests I needed without additional waiting or hassle. I couldn't believe someone would take time out of their busy work day to do me this kind of favor without my even asking. If this type of care were typical of medical care, we'd all be having a wildly different experience managing and maintaining our health. I'm now almost fully recovered from my disc surgery, and have a clear picture what's happening with my ovary, which is a relief. I'd go to Dr. Kelly for any future chiropractic needs in a heartbeat, knowing that her practice is not something she just happens to do every day. She clearly loves her work, and truly cares for her patients. It shows both in her adjustments and follow-up. If you see her for an adjustment, you'll walk out feeling like an individual person who was being carefully treated, rather than a set of symptoms to be fixed. Dr. Kelly is fantastic. I could go on and on.