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    Villages at Parktown - Living Room

    Villages at Parktown

    (14 reviews)

    REPOSTING due to management deleting our review.... I'm following up again regarding the unresolved…read moreplumbing issue I reported over 48 hours ago. The water remains cloudy, and the odor has significantly worsened throughout my apartment. With an ice storm forecasted in my area, I'm very concerned this could lead to frozen or burst pipes and further damage or health risks. I need immediate contact and confirmation that this will be addressed as an urgent matter. I want to specifically recognize Dalia in the office for her outstanding concern and customer service. After days of issues with my sink and not getting a response, I went to speak with her directly, and she immediately took action. She called the emergency maintenance line right away and made sure someone came out quickly to inspect the problem. While the issue has been fully resolved, the emergency technician was actively contacting his supervisor to see if they could come out the same day, which showed real effort and urgency. Dalia genuinely listened, cared about the situation, and did everything she could to help instead of brushing it off. It makes a huge difference when someone in the office actually advocates for residents, and Dalia did exactly that. I truly appreciate her professionalism and dedication.

    Bait and Switch - be careful…read more Villages at Parktown owned by Mission Rock Residential lured renters in with the promise of a private patio and a six foot fence. Private patio and six foot fence was advertised on their website in at least three different places. In addition, while taking a tour of the grounds, I asked what we could do for shade, since this is Texas, and I was told, by management, that I could put up a canopy. Well a tornado damaged some fences, mine lost one board, so Villages at Parktown owned by Mission Rock Residential, decided they would put up all new fences. The problem is they put up five foot fences instead of six. So now there is no longer a private patio, because the fence is only five feet, and well, the fence is now only five feet. To add insult to injury, Management of Villages at Parktown owned by Mission Rock Residential sent out notice that no longer will any shading devices be allowed on the patio. This is Texas people. No more canopy, no umbrella, no shade! It's really hard to enjoy a "private patio" they brag about on their website when it's 85 degrees at 7 am and you have a five foot fence. I reached out to Villages at Parktown owned by Mission Rock Residential management and I was basically told, in my interpretation, it's not in the lease and we can do what we want. I reached out again and asked if they would let me out of my lease since they lured me in with promises of a private patio, six foot fence and shade. I let them know I no longer felt safe because it was now easier for anyone to see into my patio and jump the fence. Villages at Parktown owned by Mission Rock Residential manager Nichole Harper, told me "we are not responsible for your safety" and would not let me out of the lease, and would charge me the full remaining amount on my lease and a penalty fee. I asked since all these changes were made without any notice to the renters, and they promised one thing and then took it away, would they at least meet me halfway. I was basically told, in my interpretation, to jump in a lake. I did send an email to the Director and the VP of Villages at Parktown owned by Mission Rock Residential and did not receive any reply. Bait and Switch - be careful

    Insearch Properties - realestatesvcs - Updated July 2026

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