My Apple Watch Series 3 Hermes was having issues sending texts while away from my iPhone. I needed…read moreto replace the battery; it was apparent from the lightning bolt I was getting after sending messages and them failing. I went into QUACK QUACK, and within two to three hours my watch had a new battery and was ready for pick-up. I had been other places before for my iPhone and the turn around and attention to my needs was unmatched at QUACK QUACK. I highly recommend and I'll be back when needed. BRAVO!!!!

The worst phone repair I went in for a screen came out with other problems !! As well when I went…read moreback he offer me to purchase rather than help fix a problem he caused ! Not the first time won't be returning again

i got my mac book fixed here, i had lines going through my screen and needed a new screen i went to…read morea couple other places before i choose this place and they offered me the best price, next day shipping for a new screen, and i didnt have to leave my laptop there which i felt sceptical about with other places since they said it would take more then a week to get a new screen in. the guy at the front desk was kind and i was offered cheaper options which i appreaticed since no other place did. The screen looks great; it's been about a week, and I haven't had any problems with it at all. Thank you.

Scheduled an appointment on Tuesday to have my screen replaced. I had a small crack to be repaired…read more They called and said they had the part and could do it anytime which was really nice and not necessary but I came in the next day. They was able to replace the screen in an hour. They told me to come back and I it would be ready which I did. Everything was ready and no issues. Customer service was excellent. I would recommend this place and would use there services again.

Ryan figured out what was wrong with my phone in a flash. Very honest and didn't charge me when my…read morecharge port was just dirty when I thought the port was to be replaced. Thank you so much!

Stopped in to get phone button replacement, phone wouldn't boot up, got there when they opened over…read morethe weekend. First open sign was on but door locked, soon as I pulled the locked door the young man came out and unlocked the door along with a lady who was behind me, the young man looked at the phone and told me if I knew the age of the phone and said it was five years old. The store phone was ringing off the hook and the associate was not thrilled at all. The lady behind me said you need more help or someone to answer the phone, he replied "the boss is a cheap ass" that put à damper on things, then he told me there was nothing to do and to buy a new phone as it's cheaper than the replacement. 150 for the repair is cheaper than a 500 dollar new phone, Yeah.. time to leave... The last time I was in that location for a broken screen there was no issue the older gentleman who was there was great friendly and very helpful and taken the time to replaced the screen. After returned home I searched Google there was a work around the power button and I got the phone to reboot. The strange part it work around was posted by ifix posts. Lesson learned, don't go on the weekend. Cheers ** Update for 5/9/26** Went to west Fayetteville location to have CPU swap on phone, gentleman working was great, he knows his craft and very dedicated and loyal employee. I understand why the gentleman at the Skibo location was upset mostly due to mismanagement by the owner of the Cumberland county location's and not knowing if their locations will close due to mismanagement. The gentleman repaired my phone in 30 mins and there was no missing information or problems with any part of my phone. The handful of employees left working these locations are very dedicated to their craft and to the brand. Management a different story. Good luck moving forward to these employees! Cheers!

Okay, this is about the same repair from the previous review. No, the iPad didn't break again. But…read morethe screen... Yeah, Touch ID still doesn't work. I always get a message saying "Unable to activate Touch ID on this iPad." though I've gotten used to no Touch ID at this point. The real problem, though. Sometimes, three fourths of the screen just stops working when I plug it in. It stays AFTER you unplug it too. The only way to fix it? Reboot it while it's unplugged. Then it will work until you plug it back in. If you reboot it while it's plugged in? Screen doesn't work again. It only works if you reboot it while it's unplugged. One thing to note, though. You can use the whole screen, but the part that won't work you have to press down on the screen hard. This is not worth losing Touch ID and having a broken screen.

Nice guys, good service and decent repair costs. They replaced a damaged screen and burst battery…read morein an iPhone X quickly. Called to inform me of the damaged battery after removing the screen and explained cost. Charged a fraction of what an Apple store would.

I am writing to express my absolute frustration and disappointment with Asurion/Verizon's handling…read moreof my teacher's device return. The situation is completely unacceptable, and the lack of accountability on your end is astonishing. My teacher returned a brand new device, in perfect condition, exactly as instructed. She followed every step of your return process, shipped the device back promptly, and has confirmation that it was received. However, despite doing everything correctly, she is still being denied the $229 refund that she is rightfully owed. There is no excuse for this. There is no justification for this delay. And there is certainly no reason a customer should have to chase down money that rightfully belongs to them after fulfilling their part of the agreement. You have created an undue burden on a loyal customer who has done nothing but trust your process, only to be met with the runaround and no results. Instead of following your own policies, you have left my teacher waiting, calling, and getting nowhere. This is not only bad service; it is disrespectful and negligent. We expect this refund to be processed immediately without any further runaround and excuses. I hope you will correct this failure on your part and inform us when the refund has been processed. I look forward to hearing from you.

Most dishonest company of all time. I'm fuming, and I will never use this company. I want my…read moreteacher to get a refund that has been promised for the past 3 months, and has been passed around like a dog from phone to phone. For context, my teacher has been dealing with some absolute dishonesty and, frankly, fraud, and has been requesting a refund from Asurion, all because they don't want to give her 240 dollars even though she returned a BRAND NEW iPhone 16, AND raised her monthly phone bill to $400 a month, which is outrageous. They are edging her refund and screwing her over with this monthly bill and not paying her, they are starving her CHILDREN, this is all of Asurion's fault, and I want her to get her refund before I sue Asurion for emotional stress, on not only me but my teacher as well. You have 24 hours to reply before I send the higher-ups to retrieve not only the phone but also the money. -Your Worst Nightmare

fast service great communication repair my phone quick highly recommended great experience hey fix…read moreit asap

The phone repair kiosks in the middle/near the middle of the mall are owned by the same person. I…read moretook my back screen to be repaired and they didn't connect the wires back correctly so my phone no longer records and saves videos. Also during the first repair for the back screen they over heated the phone so it had ended up with black spots on the fromt screen. I tried to let them correct the issue again for the back camera but they only fixed the front screen and didn't even try to repair the damages from the replacement of the back screen. When they replaced my front screen (which was not the orignal problem) it didn't even fit my phone, there was a black space at the bottom.

Used them several times to fix iPad screens over the years. Always fast and friendly.read more

My battery was so swollen, my screen was pushing out! The charge would last a minute and it charged…read morein like 5 mins. If I went to any other place it would have been mediocre work and would've been charged $176 at this place in Utah, where I'm from, & at this store it was way less than that. Highly recommend this place! Thanks to Jesse, he fixed my phone and now I have a working battery. Great guy, very nice and informative.