I've been really excited to try out uFly Simulator because it honestly looks like the best flight…read moresimulator experience out there. The setup and reviews online make it seem amazing, and I've been wanting to book a session for a while now. The reason I've been calling is because I want to talk to someone directly about the sessions--what's included, what you actually get, and just to confirm everything before I buy. I think it's important to talk to a person that works there instead of just booking online. The problem is, I've been trying to reach them and can't get any response. I called almost a week ago, then again yesterday and today, but nobody answered. I also sent emails but haven't heard back. It's disappointing because I really want to go, but the lack of communication makes it hard to feel confident about booking. Hopefully they improve on this, because the simulator itself looks like such an amazing experience.

TL;DR: The instructor, Arron, was unbelievably great; The management and their booking and phone…read moresupport, in our experience, are a carcrash. My wife and I bought a 1 hour gold session for Christmas 2021 for our daughter and her girlfriend through Travelzoo. They booked it a few months later in 2022 with the lesser evil, Omicron, taking the next shift which of course, days before their scheduled event, got. While trying to reschedule a few days before the big day they were told they needed a PCR test to confirm so that the voucher wouldn't be voided; not an easy nor inexpensive task. They called back a few weeks later when they felt better to schedule a new date and were told nah ah, and that to keep the voucher active they needed to reschedule within 3 days and that they could have just done a rapid test. Wha?! But the girls were never told either of those things during their first reschedule call!; only that they needed a PCR test. uFly then told them that the voucher was void and we were out money and service. A handful of calls--with promises to call us back with answers to our queries that never happened--and it was now looking bleak and heartbreaking. So I called, on what turned out to be the last day of the voucher would be good for, asking for answers, asking for a partial refund, asking for something for our money, and instead got a wall of policy recitations. OK, whatevs. So we wrote it off as a loss and went on with our lives, sworn to remove uFly from our past and future. Three weeks later--just days ago--out of the absolute blue, on a Saturday, I got a call from uFly, calling to confirm my appointment for the next day at 1:30. Like, WHA?! I never discussed a date, nor did the girls. I told the polite and patient woman on the phone that "I mean, you guys blew us off!" I asked her to call my daughter, which she eventually did, though I was told that she called and left a message which my daughter confirmed didn't happen. They eventually connected and and my daughter was told she'd only have to pay the GST. OK, whatevs. Let's just do this, and hope they don't get there and find out it's not another runaround. The next day when they arrived they were told they'd have two hours (!!) but 10 minutes into the session an administrator came in, took Aaron out of the room and told him they'd double booked the session. The couple waiting in the foyer for their one hour session agreed to come back another time (I hope they book it within 3 days, ya know?) and the girls were off and flying. My daughter told me Arron was amazing. He was fully engaging and enthusiastic and professional and knowledgable and they all chatted and learned a ton and he answered all their questions and they loved it. When the two hours were done and it was time to pay, the administrator demanded they pay for the second hour, which they were never informed about! They wouldn't have done another hour if they were told this beforehand! Aaron fought the good fight for the girls but it was not to be. So instead of them paying the GST on 1 hour, which was on top of the original cost of the voucher, they had to pay that AND another hour plus GST. Unbelievable. Unfair. Unprofessional. What a mess. 7 stars for Aaron. -4 stars for everyone else.

We had an appointment at 12.30 pm to discuss the courses, we rushed in the snowing weather. After…read morereaching on time we asked to meet Sydney. The man behind the counter told us to wait there and did noy even offer a chair to sit, after waiting for 15 mins, Sydney seemed to me be surprised when I mentioned I had an appointment. She did not offer a smile nor an apology to have kept us waiting and after few mins, took us into the room and started talking to us in high pitched voice. The entire club people did not offer a smile to us and treated us like garbage, looking down as we are BROWN Skin. As a customer who was willing to spend $125000 on a course, I was highly discouraged by my overall experience. Probably only white skin people get respect and are treated well in this flight school.

Ask about hidden charges in restaurant. Ordered bacon and eggs comes with toast and home fries. I…read morewas disappointed when I received my bill and was charged extra for rye bread.

Instructors were rude to me & my friend. Didn't care to help us. The guy fuelling a plane showed us…read morethe inside of one. Very old and in bad condition!

From the owner: Every year, hundreds of people across Canada experience the thrill of learning to fly. At Spectrum…read moreAirways, we are proud to be the training of choice for many people in the greater Halton area.

Totally awesome flight! Devoted ample driving time to the heliport but nevertheless traffic…read morecongestion ensued. Staff were very courteous in booking me on the last flight which was also a staff training flight. An extra bonus, as I was the sole passenger and had ample room to stretch out. A delightful experience that I would highly recommend.

The staff fit us in with no reservation. They were accommodating and very helpful. The pilot and…read moreequipment were very professional and operated smoothly. We took the 20min flight for a reasonable price with a great tour with excellent choice of scenery. Started out our 22nd anniversary week with this activity and we would highly recommend it.

This so called flight school has ruined my health over the past 2 years. They refuse to stop flying…read morecircles over and around my neighborhood from 8am to midnight some days. I'm on disability and I can't get them to stop harassing my neighborhood. Horrible staff and management.