The staff was very rude and unhelpful. When we arrived, they told us to wait because no one was…read moreavailable to show us around. After waiting for 30 minutes, my oldest child went to the monkey bars, but even though he was just standing there, they told him to come back and keep waiting. They insisted we wait until someone was available to assist us. My kids do not need help with monkey bars or rock climbing, at least not my 12 years child who has done it many times before. Then, one of the staff members claimed I wasn't following their policy and accused me of trespassing. Their only policy seemed to be making us wait. What started as excitement quickly turned into us being treated like criminals. The customer service was terrible. I'm glad I didn't spend any money there, and in just two minutes, they lost $110 from us. I also found out they charge an extra $15 to rent harnesses and shoes, on top of the ticket price. If I could, I'd give them zero stars.

Aspire Climbing is a great place to take your entire family. My son has never climbed before,…read morebetween bouldering and parkour he spent 2 hours entertaining himself while my wife and I were going through our belay lesson. He also loved climbing the many different rock walls once we were able to belay for him. The staff is extremely knowledgable, friendly and takes the time to make sure you are comfortable at your challenge of choice. The facility is geared towards extreme amateurs like my wife and I to very advance climbers. It was also really cool to watch the more experienced climbers. I the facility is kept really clean and their washrooms also have showers if you need to clean up. If you are looking for a great place to have fun with your family, I'd recommend going to Aspire!

This was a temporary gym for me while I was in the area for a few weeks. I chose this gym for the…read moreproximity and reasonable monthly membership fee and was not disappointed! The gym is very clean and the employees were very friendly. I loved that they have communal chalk for free - great for when you forget or if you are a first timer. There are not too many problems to work on here and even fewer overhangs. Although they make up for it by changing a section of the wall every week so it keeps things new and fresh. For a tall person I also thought some problems were too short (I could reach the top after a few steps). Maybe setters can make problems more interesting by setting longer routes. Overall I would still come back whenever I'm visiting Canada again!

My nieces (8 & 11) absolutely love this place, so I guess it must be OK. To be clear, this is not…read morerock climbing walls. This is "bouldering". The difference being zero help, no ropes, no safety of any kind aside from a padded floor. Some walls are steep and over 20' tall, so a fall can be significant. Guess that's why you sign a waiver. This place is clean and spacious with almost limitless possibilities to suit all skill levels. The colored nodules on the wall indicate a skill level and "path" you should take to reach the top. Using a color other than the one you started with would be considered cheating--but I won't tell. Admission price varies depending on group size and you get admitted for an all-day pass. I would like to see an hourly option since we really only needed 2 hours to get hour fill of fun. We paid about $17 USD per person. Groupon has several offerings to help reduce that cost. My only recommendation would be to offer some sort of instruction, tips, videos, etc related to bouldering. There was only one staff member and he never came over to offer a tip or advice or anything to help us navigate the walls better. They had a TV playing video of rock climbing, but that is of no value here. Overall very enjoyable time with the kids, but I think I prefer Sky Zone instead for the variety of activities available.

Great place for starters. You get thoroughly oriented and with all the gears complete, you will be…read moreready for your first few climbs. Clean facility. Great staff. Not too busy when we were there on a non-holiday weekend. Great exercise. Used their auto-belay as only one person in the family was climbing Ample parking too

Fun for the kids and me we climb all day on Sunday and we got some stuff at the gift shop gift shop…read morelike crock gibit

First time at tree top trekking. Staff was friendly wasn't packed on a Saturday afternoon. Very…read moresafe high up in the trees. The only thing is the hight system, if you are under 60" inches tall you can only do 3 courses. Besides that it was fun and reasonable price.

For the Tree Trekking all customers are by appointment. Your are time slotted for instructional…read morelessons on how to use your equipment safely. After that you are instructed to start on the easiest courses and work your way through. What is not disclosed is that you have to sign an additional waiver when your inside (aside from the one on arrival). The odd thing is that it is just a notebook and the student employees just ask you did you do all the other courses before attempt the most advanced course. It's pretty loosey goosey, instead of this system a stamp system should be used or a passport system because if they are using this for liability is a signature request under duress (is what I understand from my legal eagle knowledge). Considering the risk, I would say more needs to be done. The whole course are supervised and the summer hired students are trained to radio each other when a new person is going on the course. The two customer limit on platform are loosely reinforced. I did find that some of the platforms were short on the landing for the mini zipline sections. And on the course the student hires warned us it's slippery because it was wet. Perhaps add some slip grips just because you're flying in at high speed into the landing in some cases (especially when you're pretty large). Good things is that if you wanted the zipline experience you get it through the whole course. You can get away with just paying for the whole course. If you're a parent you may want to go in and just have a look how things are run before putting your kids through the track for the peace of mind. The other thing is that you also want to have a telephoto lens on your slr if you're watching from the ground or hookup your child with a go pro for the fun of watching later. Overall difficulty was intermediate. I think to level up try the course without holding on anything. This was my first time doing this. I would have preferred more physical challenges on the course. There are washrooms behind the sign in cabin. Two toilets in the female. But if you want cleaner go back to the resort. So I rated this four star for the following reason. 1. Price point is steep on a single visit, even with coupons. Season pass may be better; 2. The course liability on-site could be better, I just wonder what happened if there was an accident and if the location did enough to protect customers; 3. The course is full of student employees, surely trained well. But considering young kids on the course a few adult staff would make it feel safer. There were times when I know none if the staff we watching me because I was sloppy on the security straps-without realizing until my date warned me (thanks); 4. Washrooms are not clean on the premise of the trekking. Go to horseshoe resort.

Awesome place to climb. Good setters. Welcoming for all and not too expensive…read more I think there are enough climbs. If they get more members maybe they could add a new set 2x a week instead of 1 but I think there's enough projects to work on. Was able to meet and climb with others so felt it was welcoming and inviting place and not too crowded

Toprock Climbing adds this small, but significant dimension to climbing that most other climbing…read moregyms don't have: supportive strangers / community. Whenever anyone new, (or seasoned!), is climbing at the gym, people will spectate and cheer you on. Whether it's an easy climb or a hard climb, everyone respects that everyone has their own individual struggles, and everyone is always cheering for you. It's definitely a community worth visiting!

This is a smaller bouldering place but you know what they say, good things come in small packages…read more Despite the smaller area, they maximize their use of the area. They have some very easy problems, but also some difficult ones. In addition to that, they have a weight area and a yoga studio. What's great about the place is that if you go before 4 pm on weekdays or the last two hours of the day, it's less than $20 incl. shoes and chalk rentals. I'll definitely be back.

Super awesome place with super cool staff. I came here with kids and we had a total blast. We spend…read morefour hours climbing walls and boxing and just having fun. Me and the kids loved it! Will be back!

Always so good to visit here, especially with good friends!…read moreI haven't been here since last Summer, and truly enjoyed their new rock set up (renovated). I visited on Friday afternoon and it was quiet enough to try all my levels (of my level haha) without waiting so long. Staff were very friendly and knowledgeable too. Maybe I should visit here more often!

Great gym for bouldering toprpping and lead! Set very frequently. Day passes can be a bit pricey…read morebut monthly is worth it.

We love The Grotto! It's the perfect local spot to keep the kids in shape while they have a blast…read more The facility is impressively clean, and the staff does an amazing job keeping everything running smoothly (hat tip to Mavrik and the other highschool staff that make my kids feel so welcome!). Highly recommend it for any parent looking for a fun, productive activity that wears the kids out in the best way possible!

Great way to get some exercise & hang with other guelphite folks! Make sure to bring proper gear…read morehowever as this requires proper footwear. They also rent on a monthly basis.

I had a really great time at Up The Bloc! This is one of the many gyms that is affiliated with the…read moredifferent Rock Oasis Gyms and Joe's Rockheads. If you have previously filled out a waiver of these gyms semi-recently, they should be able to find you in the system so you don't have to do it again. This is one of their newer offerings and it shows! The gym is really shiny and new, the holds still quite abrasive on the skin if you rub them the wrong way haha. I thought the set up was quite grand - two huge walls that go from the front of the gym all the way to the back. They were able to work in overhangs and slab problems well across the walls. Everything felt seamless and the problems were interesting. They have some branded merch at the front which is great if you forgot any of your work out clothes at home. They also have a selection of shoes, chalk bags, and accessories. Interestingly they have lip balm that is themed by the different sister gyms. The change rooms here are sort of co-ed. There are lockers back here and changerooms that are single stalls kind of like you would see at a clothing store with cloth curtains. There is also a sink here which is communal. The parking was a tad difficult because there was a wedding going on at a banquet hall that shares the lot. There's also a church there with a lot of reserved parking. Make sure that you check for any reserved signs so you don't get towed!

Came here to use a Groupon that I bought in January, $30 for 2 ppl for a 2 hr slot + intro session…read moreincluding shoe rental. It was our first time bouldering and we were at our physical worst (lmao thanks to covid) to do this activity. Still, it was a lot of fun and a great introduction to bouldering. I'd definitely recommend for people looking to try something challenging and new. We signed the waiver and booked our slot online (the booking system only allowed us to book 3 days in advance, for time slots of 12-2pm, 3-5pm, and 6-8pm). Since it was our first time, we had a quick 5-10 min intro session on how to climb, helped us find climbing shoes that fit, explained the colour coding, and how to safely jump down from the wall. The staff were nice and gave us tips and tricks for trying the different levels. After that, they left us to climb on our own. The facility was bright and clean, with good air flow, mats for people to jump down to, and lots of space between us and the other people climbing. The gym is colour coded (the tape, not the rocks) and we completed all the beginner/yellow ones and just a couple of the next level/orange ones. There is a lot of variety and challenge for advanced climbers, not so much for beginners, but we really didn't have the energy/endurance to get that far so it was alright. When we went, most people present seemed to be advanced/experienced climbers. It was really interesting watching them attempt the harder climbs and seeing what they did to complete them. For the average person, they make it seem easy, but when you do it yourself, it's far far harder than it looks. Personally, while I understood the technique from watching, executing it was a completely different story. Originally, we were worried a 2 hr slot during Covid (previously the Groupon was a day pass I believe) wouldn't be enough time, but it was. It's such a challenging physical activity, my friend and I were both exhausted by the end of it. After our first climb, we were a bit surprised how much muscle/arm strength it took to hoist ourselves up there. By the end, our fingers were throbbing, hands rough, and after getting home, our muscles were sore for a couple days after. Since like 90% of the walls are slanted/angled, when we reached a problem we couldn't figure out on the wall, we had to jump down since it was too tiring to hang around on it. The slanted walls made the climbs much more challenging than a straight wall, since for some climbs you're at an angle where gravity is pulling you back and you need muscle strength just to keep yourself on the wall, let alone move to the next rock. For newbies interested in coming here, I'd say definitely bring more water than you think you need, conserve your energy, take breaks, and know your limits. I think people who regularly work out (especially their arms/fingers) would likely have an easier time, since the activity takes a lot of finger strength, but even for beginners, it was a lot of fun trying something new - I enjoyed the problem solving/activity aspect to bouldering, which made it a fun way to exercise.

I booked a class for my mom and I (November, 2024) for January 30, 2025. My mom drove up to do the…read moreclass from Port Dover (90 minutes away). "Tim" called 2 hours before the class to tell me it was cancelled. There was no apology for the short notice. Just an, "I'll get back to you" about rebooking. Katherine emailed me February 25, asking if we could come to a class 2 days later. I explained, that 2 days notice wasn't really sufficient and that my mom was coming from 90 minutes away. I asked for other dates that they could accommodate us. With no response by April 12, 2025, I kindly asked for a refund. There was no reply. I sent a second email, stating I wasn't really happy with the lack of communication and wanted to look for another studio, again asking that they refund my payment. No reply. I sent a third email yesterday, stating that I expected a reply within a week. Asked them to do the right thing here. I stated that if I didn't hear from them within a week, I would take that as meaning they had no intention of giving me a refund and would seek other means to collect my money. Tim called me this morning - it would seem - just to have an argument with me. He told me that I was rude in my email. I corrected him, that actually, I thought I'd asked quite politely. I told him that communication with the studio was horrendous. At that point, he swore ("yeah...f*ck, whatever man...) a couple of times and then sarcastically said, "yeah, good luck finding another studio!" I could not imagine poorer communication or more unprofessional service. I suspect they are good at the actual glass-blowing, but customer service was absolutely terrible. I ultimately did get a refund. Cannot say I would recommend.