We have been with YVI for several years. This year, my homeowners insurance went up 60% so I left a…read moremessage for Casey to contact me about getting cheaper insurance with a different company. He never even bothered to call me back. This is extremely poor service. I am now with a different company and have savec a lot of money.

Amazing service! They take care of finding you the best deal for whatever needs you have. Getting…read moreinsurance for my house and car was hassle free and stress free!

Thomas with Cle Elum Tow & AAA here in the best county in Washington state, shows on time, never…read morewasted a minute to get my ol 35th anniversary Mustang outta a slush filled ditch, stayed to insure I was off and running, and remains wise via the avenue needed to get me back on the road.

Another sad experience here. Came in for passport photos. The machine isn't working. Had to go to…read moretwo different Walgreens instead and pay nearly $20.

I Heard really good things about this agent! So I thought i would give them a call. And yes,…read morethey were very professional but also relax and fun to work with. I was just getting quotes for some future needs. I will definitely use them when I'm ready.

This company has worked with my husband and I for the past 4 years, amazing professionalism and…read morepatience. They are quick with getting the job done and affordable, that's why we love them :)!!.....the Catron's

Specifically Did not want, or ask, or sign for the extra $99 charge for roadside assistance. The…read moreTeller Evan was Very Vague about the charges and would prompt me to "sign this". I read the unnecessary roadside assistance agreement he wanted me to sign without telling me it was not required or needed. I refused to sign the document. I got home after the shady time with Evan to find he charged my account for $99 so he could get his commission for the sale. I flagged it for fraud from my bank and am currently letting people know about the fraud at Vern Fonk in Yakima on 1st street.

Jessica Rivera Arreguin was so helpful and extremely polite when I had to call and cancel my policy…read morebecause of a contradiction with another insurance company. She was very understanding and quick to send me the documents that I needed. I highly recommend Vern Fonk and Jessica to quickly help you with any of your insurance matters.

Gary Paulson rocks! Was friendly, knowledgeable, and straightforward. I felt like he bent over…read morebackwards to get me best rate possible, and he took his time, didn't rush me, answered all my questions, and saved me both money and time. Daisy is another amazing agent at mid Columbia insurance. When I accidentally spaced out renewing my auto insurance, she was very persistent in her efforts to get a hold of me to let me know I had let my ins lapse. This was solely on me, and it should of been me reaching out to them. I am so grateful. Their customer service and wide array of insurances designed for every budget and need is the best I've ever encountered in my 45+ years of driving.

Called to get a quote.. they wouldn't even bother trying.. said they can't beat geico and to look…read moreelsewhere.. Don't waste your time.