I was very skeptical about purchasing a vehicle (Tesla) from across the country without physically…read moreseeing the vehicle until I came across IQAutos. IQAutos posts very clear photos of their inventory for clear transparency of what you are buying, especially for their huge Tesla inventory. They know what photos to display in their listings so you don't have to ask too many questions (Car computer version/actual current range). They make it extremely simple and easy to purchase a vehicle compared to the normal dealerships that play haggling games with you trying to squeeze every possible dollar out of you. They have many years of experience and it definitely shows with how they adapted to today's average consumer. Shout out to Tony who was very responsive and knowledgeable of Tesla's throughout the entire transaction. If I ever purchase another Tesla, it will likely be from them. The entire experience was great! Highly recommend!

Matt and IQAutos were outstanding to work with. So honest and transparent, I really had to ask…read moremyself several times if I was being punk'd. Great selection, best prices you will find anywhere. Cars well taken care of. Highly responsive and A+ communication at all times. Totally seamless process!

I recently decided to sell a car to Carmax and honestly, it was a lot easier than anticipated…read more I highly recommend doing an expedited process by submitting all of the paperwork online in advance. When I pulled up, I signed the paperwork. They did a final evaluation on the car and I was out with my check in hand within 15 minutes. They even ordered me a Lyft back home.

I never thought I'd be writing a review like this because I have always been a loyal CarMax…read morecustomer. This was my third vehicle purchased from CarMax. My first experience was excellent, and that's the reason I kept coming back. The service team at that time, especially Ms. Whitney, treated customers with professionalism, respect, and genuine care. Unfortunately, she is no longer there, and the experience with the current team has been the complete opposite. My vehicle was shipped from Alabama, and when I picked it up, it wasn't in the condition I expected. It was dirty and had multiple cosmetic issues, including scratches, paint chips, stains, sticky residue, and damage to the driver's seat. I reported everything within the 30-day period, expecting the issues to be corrected. Instead, what should have been a simple repair turned into months of frustration and four separate trips back to the dealership. Each visit seemed to uncover another problem. Deborah repeatedly forgot items that were supposed to be repaired, which resulted in me having to return again and again. My fourth trip was only necessary because things that should have been completed previously were overlooked. On another visit, after the repairs were completed, the exterior liftgate button suddenly stopped working. The inside liftgate button still works perfectly, so the issue clearly started after my vehicle was serviced. Even after bringing it to their attention, they refused to repair it. The repair to my driver's seat was also unacceptable. The original issue was minor, but after they attempted to fix it, the seat looked much worse. It had obvious discoloration that looked like it had been spray painted. I honestly would have preferred the original imperfection. The customer service made an already frustrating situation even worse. Anthony, the service manager, was rude, dismissive, and made me feel like my concerns were an inconvenience instead of something that should be addressed. Lorraine answered the phone with an attitude on multiple occasions. Every interaction with her made me feel like I was bothering the staff simply by asking for an update on my own vehicle. One of the most frustrating days was my third visit. I sat in the waiting area for approximately seven hours with my children and received little to no communication about the status of my vehicle. I repeatedly had to ask for updates instead of anyone proactively keeping me informed. Over the course of these repeated visits, CarMax never once offered to provide or reimburse a Lyft or Uber, despite the significant inconvenience caused by multiple return trips for issues that should have been resolved the first time. My time clearly was not valued. I continued giving CarMax opportunities to make things right because of the positive experiences I had in the past. I wasn't looking for anything unreasonable--I simply wanted the vehicle I purchased to be repaired correctly and to be treated with respect. Instead, I dealt with poor communication, incomplete repairs, repeated trips to the dealership, rude customer service, broken components that weren't broken before the repairs, and an overall lack of accountability. I finally accepted my vehicle back because I was mentally exhausted from dealing with the situation, not because every issue had been resolved. My exterior liftgate button is still broken, and I was left feeling like my concerns simply didn't matter. This experience has completely changed my opinion of CarMax. The company I confidently recommended to family and friends is no longer the same dealership experience I once knew. I sincerely hope management takes a hard look at what's happening in their service department because no loyal customer should have to go through what I experienced.