I recently decided to sell a car to Carmax and honestly, it was a lot easier than anticipated. I highly recommend doing an expedited process by submitting all of the paperwork online in advance. When I pulled up, I signed the paperwork. They did a final evaluation on the car and I was out with my check in hand within 15 minutes. They even ordered me a Lyft back home. read more

CarMax - Business Office - Used Car Dealers Near Me - Stockbridge, Georgia

I never thought I'd be writing a review like this because I have always been a loyal CarMax customer. This was my third vehicle purchased from CarMax. My first experience was excellent, and that's the reason I kept coming back. The service team at that time, especially Ms. Whitney, treated customers with professionalism, respect, and genuine care. Unfortunately, she is no longer there, and the experience with the current team has been the complete opposite. My vehicle was shipped from Alabama, and when I picked it up, it wasn't in the condition I expected. It was dirty and had multiple cosmetic issues, including scratches, paint chips, stains, sticky residue, and damage to the driver's seat. I reported everything within the 30-day period, expecting the issues to be corrected. Instead, what should have been a simple repair turned into months of frustration and four separate trips back to the dealership. Each visit seemed to uncover another problem. Deborah repeatedly forgot items that were supposed to be repaired, which resulted in me having to return again and again. My fourth trip was only necessary because things that should have been completed previously were overlooked. On another visit, after the repairs were completed, the exterior liftgate button suddenly stopped working. The inside liftgate button still works perfectly, so the issue clearly started after my vehicle was serviced. Even after bringing it to their attention, they refused to repair it. The repair to my driver's seat was also unacceptable. The original issue was minor, but after they attempted to fix it, the seat looked much worse. It had obvious discoloration that looked like it had been spray painted. I honestly would have preferred the original imperfection. The customer service made an already frustrating situation even worse. Anthony, the service manager, was rude, dismissive, and made me feel like my concerns were an inconvenience instead of something that should be addressed. Lorraine answered the phone with an attitude on multiple occasions. Every interaction with her made me feel like I was bothering the staff simply by asking for an update on my own vehicle. One of the most frustrating days was my third visit. I sat in the waiting area for approximately seven hours with my children and received little to no communication about the status of my vehicle. I repeatedly had to ask for updates instead of anyone proactively keeping me informed. Over the course of these repeated visits, CarMax never once offered to provide or reimburse a Lyft or Uber, despite the significant inconvenience caused by multiple return trips for issues that should have been resolved the first time. My time clearly was not valued. I continued giving CarMax opportunities to make things right because of the positive experiences I had in the past. I wasn't looking for anything unreasonable--I simply wanted the vehicle I purchased to be repaired correctly and to be treated with respect. Instead, I dealt with poor communication, incomplete repairs, repeated trips to the dealership, rude customer service, broken components that weren't broken before the repairs, and an overall lack of accountability. I finally accepted my vehicle back because I was mentally exhausted from dealing with the situation, not because every issue had been resolved. My exterior liftgate button is still broken, and I was left feeling like my concerns simply didn't matter. This experience has completely changed my opinion of CarMax. The company I confidently recommended to family and friends is no longer the same dealership experience I once knew. I sincerely hope management takes a hard look at what's happening in their service department because no loyal customer should have to go through what I experienced. read more

Don't purchase a Kia k5 from this location I was sold one with the bottom panel that protect the engine and transmission I hit a speed bump to hard it knot the transmission out after only having it 3 month.. and max care didn't cover the damages.. I had to use my insurance To get the transmission fixed and also replace the panel.... Kia put a used transmission in the car so I gave it back now im back walking... I had to pay $1000 deductible which that could've went towards the car note the car was at Kia for over 2 months waiting to get fixed... Thousand dollar Deductible on top of paying $40 per way to work top $80 a day when just purchasing a new car... Carmax told me Thanks for letting them know that those cars supposed to have a cover under the bottom.. They don't care anything about there customers they just want the money and the car off the lot .. I made a complaint to carmax about the car I was told it's nothing they can do .. Just a Thank you informing them about the car suppose to have a botton panel .. I wish I would had just went to a Kia dealership read more

My girl just purchased a cadillac ct5 from carmax, this was a hard car to find, seems as though every time one was found someone would snatch it up. Just so happens that carmax had one in south Ga and so we had to pay to ship it closer. Color was black on black. She had purchased a car from carmax some years back and the experience was good. This go round was interesting to say the least. The car looked pretty good and drove nice and yes I know used cars are going to have a few nicks and scratch or two, this car was no exception it did but it Wasn't until the car came home and we really got it under a microscope we could see that the car was filthy, I mean carmax didn't even attempt to give it a good detailing before we got it, they just rinsed it off threw armor all on the tires a yellow bow on the hood and that was it, even the guys at the detail shop said they let you have it dirty like this? Sad thing also was for all the money spent they had the Gaul to give up one electronic key for the car, and we found a couple of nasty dings on it. The only upside was that they took care of the dings and the10 day grace period is not up. If I find anymore foolishness I might just suggest taking the car back, does not seem to me that carmax is the same quality company they once were. I'm glad she got the max care who knows what to expect next.. I can't say I would recommend them to the next person... read more

This company will never get another penny from me or my family. After purchasing multiple cars in the past, we thought we coold trust them so we got my daughters first car there. Within 8 weeks I'm looking at a $5k transmission rebuild because we were 2 weeks out of warranty. it stopped working mid drive because they failed to fill the transmission fluid. They refuse to help. She barely drove it before it died with no warning. Their own service center said "your cheaper going to your own mechanic". read more

I got car Honda CR-V on February 28 today will make a month I had this car and it been nothing but problems. All the lights are on the dashboard I call them and continue to give me the run around to get it fix after paying 20,000 for this car. Horrible customer service care never been this frustrated with car service with extended warranty. read more

terrible! i had never been late with a payment in 60 months when my 2012 honda accord exl's engine seized! i called carmax 150 times and never spoke with the same person twice! i replaced the $8,500 engine, and carmax reposed it six months later. read more

CarMax - I CALLED CARMAX 150 TIMES ABOUT MY SEIZED ENGINE AND NEVER SPOKE WITH THE SAME PERSON! - Used Car Dealers Near Me - Stockbridge, Georgia

We purchased a vehicle on 05/02/25 from a sweet young lady (Chelsey W.) in sales. I had a few concerns on the test drive: vibration and shaking when applying the brakes, uneven tire wear, and little to no tread. Notice that there was one new tire on the passenger rear. I wanted to take my car on a road trip on the 5/17 This young lady tried to address our concerns right then and went out there way to find Service Manager Arianna. When I say this, SM not only walked by us several times. But also, we waited over an hour and a half. Nothing. Chelsey was on crutches, taking pictures of the tire, and I watched her go to the service department. "She said give her a minute.' Another 20 minutes. Watched her walk by,, half an hour passed. By now, my sisters, sales advisor, and I are standing on the service drive by the vehicle, waiting for SM to walk over. We were very patient and didn't make a fuss. Just waited!! And waited! She keeps avoiding us. Chelsey is going back to the shop, showing pictures on her phone. Even asked the front of the house manager to inspect the tires. By this time, it was close to the service department's closing time. Another rep, Ms. Larine, apologized for the wait. A challenger pulled in just before close and had concerns about her headlight. She was told the service department was closing and unfortunately isn't open on the weekend. This young lady went off and demanded to speak to the service manager. Twenty minutes later, the service manager arrives with the tech and fixes the young lady's car on the drive. Mind you, we are still standing by the vehicle waiting for the service manager. Chelsey stated she got us next. We overheard the Service manager state she was saying services were ready to go. Needless to say, she walked into her office and never returned! Chesleey gave me a paper and said SM stated we were going to order the three tires and resurface the rotors. She will be giving you a call to set a time for us to repair concerns .Moving forward, it's 11 days later no call, no update.I live over an 1hr away. No 1one pick up in service to get an update. So, I had my sister stop by. Since she was in the area. Come to find out tires were never ordered because they didn't have tire size. Ms. Lariane who so very professional explained situation. My sister had me on the phone. and asked me to send over a picture of tire sizes, three tire, The manager let Ms. Lariane know we must make an appointment so she can see the tire for herself. By now, I'm livid. I asked to speak to her personally. She came out of the office annoyed. My sister is eager to explain the situation as stated at the top of this long review. Arrianna is very dismissive and combative. My sister keeps saying the ball dropped. Just own it and there needs to be better communication. We looked at her and a tech fixed someone else's vehicle on the drive. She then states, "I didn't see your vehicle or you guys," right next to the car the tech was repairing on the drive. Besides, Chelsey was letting you know we were waiting for her. Arianna stated I don't have pictures so you will need to bring your, vehicle for inspection. Well, if I can see the picture, ding, ding, Sister had taken pictures of all four tires. As she started pulling them up, her story changed. She said Come into my office and asked my sister, "Are you the owner?" I need permission to speak to you. Needless to say, the conversation went left. SM Arrianna's condescending, dismissive attitude got worse. She began to tell my sister that she wanted to see the tires in person now. Once again, my sister asked who dropped the ball. SM then states I'll make that decision when I see it. It was up to her and tech. Looking at the picture, we see uneven wear, no thread in some spots. To add insult to injury, she said she would do us a favor and let us come in tomorrow, but she usually doesn't do things like this as they are two weeks out. My sister was professional, asking to see the car's inspection. She stated she was not at liberty to give that information. She said to pull it up on your computer. Long story short, your Service Manager has a Title issue. Has gone to her head She even went as far as saying she was going to have a seat with Chelsey. Chelsey is a salesperson, not a serviceperson. SM stated that Chelsey told her we didn't need anything. Throwing this sweet young lady under the bus. Who hobbled from sales to service and tried to get us help. You ARE THE MANAGER!!! Period! The narcissism and entitlement of Arianna are disgusting and unprofessional. My sister said this was an inconvenience. Will she be giving us gas? SM stated yes. Chelsey and Ms. Lariane, thank you for your time. We were going to set an appointment to come to purchase another vehicle. Because of the hard work of Chelse When we return from vacation, one apple can ruin a bunch. But Arriana the Service manager is like a decaying tooth for this building. Service Manager read more

Honestly, this was a great experience. I was an hour late for my appointment to have my vehicle assessed and sold (sorry about that!), but because I had gotten my vehicle assessed, they were able to take me fairly quickly. Entire process of selling my vehicle (without a trade) was seamless, and I left with a check in hand. Only thing I will say is that the agent I spoke to on the phone told me that CarMax would provide me with a free Lyft home, and upon arrival to the facility I was informed that was not the case. All in all, a great experience with a trusted company read more

This place is a jewel if given the right sales associate. We arrived with an appointment and assigned to an associate by the nickname of Mika. She was very unprofessional, stated she had been here for 11 years and we were truly confused of HOW. She mumbled the entire time, appeared frustrated to deal with someone of "challenged" credit , poor professional body language, and lack of concern... she did not listen to our concerns. Overall horrible first impression but we went home to work on our down payment and was hoping to return but to a different sales associate. We ended up being assigned to the same associate but not for long. Hear this out, we spent about an hour and a half with the same associate, after telling her we reserved a vehicle that she completely ignored... well after she realized our reservation. She states (if I'd have known you reserved a vehicle, I could have saved an hour of work). She received a voicemail on her cellphone, jumps up and says I'm sorry I have a prior engagement, I've got to go but will put you on the waiting list for another available associate. Omg! We were ready to go. However, she scrambled to get another associate and when we began working with Terri, our entire experience changed!!! She was amazing and should be spotlighted for her customer service. She squeezed us in while she already had another customer but you couldn't tell. Terri is the reason this business received 4 because it was headed for -5. Thanks Terri!! Your amazing & completed our sale, gave thorough explanation! read more

CarMax - Chevrolet Equinox - Used Car Dealers Near Me - Stockbridge, Georgia

Absolutely Amazing People with Great Customer Service!! I would HIGHLY recommend anyone and everyone to go to CarMax!! read more

CarMax - Used Car Dealers Near Me - Stockbridge, Georgia

I purchasEd a vehicle over three weeks ago. someone was supposed to to reach out and schedule a service appointment and I haven't heard anything. I've called and left a few messages still nothing. I spoke with my sales person and he stated he would have someone call STILL NOTHING. I should have stuck with my first mind when I went in got a truck and had to take it back before the 10 days because the engine was bad. I had my mechanic look this one over thoroughly and they agreed to fix the little dings but let me tell you I CANT EVEN GET AN APPOINTMENT LEY ALONE GET ANYTHING FIXED. Just the worst but I blame me cause first time shame on you second time SHAME ON ME. Never will I ever deal with them again. read more

Review is based solely on Telephone conversation: An initial Google search revealed this store as being closest to me (though, later I found out, it's not). Now, I'm outside their 60 mile delivery radius. But,vi was willing to pay a fee for the extra distance involved. When I spoke to the salesman (due to my hearing problem, I didn't catch his name), he told me the 60 miles is the most they go. But, what really earns them a 1 Star rating, not only did he not say, Goodbye, he hung up on me, as I was talking. So, once he realized, No money here, he was, in my opinion, one rude #$*! read more

Drove two hours with trade in, cash and appointment for him to tell me the cars are locked up now!!! Why would you make appointment for 8:30 of you can't sell the car? Manager said he didn't make the appointment the call center did!!! WHAT read more

CarMax - Manager that said he didn't make appointment they did at the call center! - Used Car Dealers Near Me - Stockbridge, Georgia

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I wish there was a star below 0. 1st the process of buying a vehicle at Carmax happened, quickly and without a long wait time! The process was smooth. However, within 5 days od the purchase, red lights literally started popping up on the screen of the vehicle! The brake pad wear light came on regarding the thin break pads that needed attention! Then the same day the Coolant warning light came on. We purchased the vehicle on 9/26/25 September 9, 2025 is when we initially contacted our salesman who gave us the number for service! 1st we left multiple messages fpr a return call! After leaving over 10 messages without a returned call, we called the salesman back! He gave us a number to a supervisor! Still no return call! Then we went to Carmax on Tuesday 10/7/25 only to be told they had no electricity and could not help us! Upon finally speaking with a service manager, she wanted my husband or myself the check thr vehicle out ourselves! I informed her that we were not mechanics and was not going to pay another company to do what our maintenance agreement was responsible to do! Then, she said their next available appointment was 10/27/25 which is outrageous! If Carmax service department is this busy only servicing their vehicles, it tells me that they do not do any maintenance on vehicles they bring to their facility to sell and that they sell defected cars! By thr time they finally responded to our calls it was too late for us to undo the deal ans bring the vehicle back which we feel was their motive having not to return any of our calls! This is a huge buyer be where! We have also filed a complaint with the BBB. read more

Don't trust them, just as shady as any other used car lot. Incompetent about their own process. I recommend recording all commitments they make. shop around if you can. read more

CarMax - Just as shade as any other used lot. Don't trust them, shop around if you can. - Used Car Dealers Near Me - Stockbridge, Georgia

Hello friends: Warning - the cars are cute and the prices are fair, but I feel like I've been scammed by a Nigerian prince. Credit rating above 700 but some how my interest rate is 16.09% I told the representative, I would provide my own financing. They still used Carmax financing. Please be diligent when dealing with these types of business practices. Of course, now after the fact, I'm finding out this is a common practice and can't get anyone one the phone. read more

The front desk greeter and sales person were both extremely rude. The car I purchased going to be transferred to a closer store but I decided to make the drive and get it from the store it was at. When I arrived the man said the car wasn't there. Instead of saying, "check and see if there's something similar on the lot of if I can find where the vehicle was" he had an attitude with me. I found the car on the lot and it was NOT ready for purchase. I cleaned it myself, the check engine light was on as well. It was a hassle to even close the sale. I already did a credit check and paid my down payment and the sales person Tony was annoyed when I asked why the check engine light was one. He kept saying we don't have to do the sale if you have a problem. read more

0 stars if I could--- I had the vehicle shipped to this location. Initially I wanted to do a home delivery and that fell through and I get a call from Philip. We schedule a time for me to come in. I didn't want to test drive the vehicle knowing I had my 10 day grace period if anything were to go wrong. Everything went downhill after I was emailed the paperwork to Esign. The company added optional extended warranty which i initially opt OUT of. I went to the front desk at express and asked about it, she didn't know why it was on there to then get slid a paper saying i have DV(disabled veterans) plates. Which I do, I purchased my vehicle in June prior to being 100% disabled. 2 days before going to carmax I went and got DV plates for my other car and was advised since I already paid my taxes the next vehicle I get, i don't have to pay however i won't be able to get DV plates.(i understood and went about my day). I advised all of this to carmax and the express rep wanted me to call the county so i did. I told her exactly what they told me which was I qualified for the exemption & if they had any questions to call the county. 5 mins later my rep Philip came to me along with the desk rep with 2 papers in his hands. He asked what i was trying to do, I advised I qualify for the exemption meanwhile he says I don't and tries to show me paperwork from the county about my DV plates and proceeds to say it's illegal to try and NOT pay taxes on 2 cars. I told him to call the county and figure it out because i already paid taxes on the previous car. Philip was upset and eventually someone called the county to figure out that i was indeed NOT doing anything illegal because i DID qualify for the exemption. I never bought the car, I walked out because not only did they try to increase the sales price by adding something I opt of, they also accused me of trying to perform illegal activities. Do NOT come here. Go to a REAL dealership read more

he told me to provide three personal references to them and to provide my direct deposit statements as well and assured me that every thing went through which i didnt under stand because i provided all documents with them before Which was all a lie that the lender could not finace me but previously I was accepted through another lender but Joshua stated that I had to have another credit check done on me But going through all this im glad this happened after reading alot of the reviews on here about carmax you guys have been selling crappy ass cars to customers But any ways I went else where was able to get a better deal and not a over priced car Oh to customer relations Natalie and Emma and Anthony the 1800 519 1511 number dont bother leaving a comment below as you all did with the other complaints acting like you all care about the customers keep ripping off people and you will end up like the other car lots that have shut down God dont like ugly read more

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Lowest offer on my car . So bad I was truly insulted! Complained to Corporate will see if it does any good! Even the salesman was pissed!

We've used CarMax a few times and they have always come through for us. They have some really nice cars and the prices are all over the board. You should be able to find a nice deal for yourself. As far as selling your car, we'll they are the best. We have never had a bad price quote from them. They have given us great buy outs and fair prices on just straight sales. I will always come here first before I trade any car in. They will give you a real fair price. Better than any car dealer will give you on a trade in. I recommend them. read more

if I could give them a 0 I would my whole experience was horrible I had to come back up there everyday for a week because it was always something yeah the price is good and all but the customer service is not The cars there are not in very good condition so you're getting what you're paying for.the engine light on my car came on two weeks after having it. The tires on the car was horrible from day one and they would not replace them I'd rather just went to a dealership and got a new car then go through all the struggles that I did $15,000 finance add it on top of the car price I could have just got a new car with zero mileage on it. Every time I went up there I spent 6+ hours in there due to horrible communication and customer service They will give you the lowest offer on your car if you decide to trade, and I suggest going somewhere else People there are very rude and not patient I went through four car salesman, and out of four only one was read more

This is by far the worst company I have ever made a purchase with. I wouldn't recommend it to my worst enemy. I purchased my first car from CarMax, one in "immaculate condition" with only 35,000 miles. Not only was this car a bundle of literal trash, but the CarMax customer service was always rude, unhelpful, and unaccountable. A week into getting the car, the AC went out. It was over a month until they could get me in to look at it. Mind you, this was the dead of summer in Georgia. That was only the beginning. I had issues with this car every few months despite keeping up with maintenance and barely putting any miles on it, and once a year, it would have such catastrophic issues that I would likely be dead if I were on the road when any of them occurred. I spent more on repairs than the car was worth. I seriously wonder about the intelligence and ability of whatever imbeciles cleared that car for safety, quality, or resale. I paid extra for a warranty each month, and the warranty didn't cover a single issue I had with the car. The people they sent out to assess the damage always conveniently determined that the damage was "my fault". I'd love to know how going 10 miles an hour in a flat parking lot after never hitting/running over anything in my history of driving caused my car control arm and tire axle to snap clean in half. Sounds like they're just cheap and dishonest to me. When I finally sold this death trap of a vehicle, my new dealership paid it off and sent out the check within 2 business days. A week and a half later, CarMax tried to charge me a payment for the car I no longer owned. The check was confirmed delivered a week prior, but I guess it was just sitting in their office because someone couldn't be bothered to do their job. It negatively affected my credit score and they charged me a late fee because of their own incompetence. Don't ever purchase from this company if you care about your safety or your credit score. read more

how can you be approved for a dang car but cant reach or get a call back to get it. keep getting the run around about a car trasferred to this southlake location!!! read more

arrived @ this location to test drive and was told what make me think I can just test drive a car if I'm not buying it but I was sent here to test a car by a customer service rep I was actually wanting to purchase read more

I wish I'd read these reviews before going to this location. I have a service issue on a car I bought from them 2 months ago and I can't get them to answer the phone. Service does not pick up and their voicemail is full. If you dial 0 for an operator you're left on hold for 20 minutes and then hung up on. The one time I did an operator to pick up (after 15 minutes of ringing) she said no one in the store could tell me what their 90 day warranty covers, and she would have to email service for me. A week later and no response. The sales side was not much better: I had a vehicle transferred to this store and they never notified me when it arrived. It apparently sat there for days until I called to check the status and was told it was there. Scheduled an appointment and sat for nearly an hour after my appt time waiting for a sales person just so I could test drive it. And after all that time they hadn't even cleaned the car! Truly awful dealership. read more

for the CarMax in Southlake, I wish I could give less than one star. We paid $199 for the car to be transferred to Southlake and the car windshield was damaged when we arrived there. Three chips and cracks in the middle of the windshield. The damage was not there according to the photos when I chose the car but the service manager refused to acknowledge it. CarMax refused to replace the windshield but chose to do a patch job repair instead. The car was also missing the jack and CarMax promised to replace it but then called to say they would give us a can of inflate-a-tire instead. The service manager was extremely rude and the sales person was unprofessional. This CarMax was horrible from the beginning to end and we will never recommend it to anyone. The CarMax at Norcross is much more professional. Don't waste your time at Southlake. read more

No sense of urgency. Have been in the dealership for 3 hours trying to sell a car. I had a clean title and the staff doesn't care how long it takes and they look annoyed when you inquire what's the delay. I will never come back to this location. read more

They honored the quote provided online - the staff was professional and pleasant, and I was in and out in less than an hour.

I don't get it... I purchased a truck in January and got excellent service... I went today on a Saturday having an appointment at 2 PM and when I got there they couldn't find my appointment. So I showed him their own app and the text messages that they sent me confirming the appointment at 2 PM. They said it would be a short wait. After over an hour I complained that wanted to see the manager. I got a guy that claimed to be the assistant manager and told him why the walk-ins were being taken ahead of me when I had an appointment. So he said that he agreed that walkins should not go ahead of me. But he said it was going to be a further wait. I thought I was stuck in a Seinfeld episode. So I asked him what good is an appointment if Carmax is not going to keep it. The purpose of an appointment is that you're taken at the time your appointment was set. He said he knew what an appointment was and I told him that I don't think he did, because if he did, I would have been taken care off already. Then he said, you are welcome to go somewhere else... And I did... Real bad business... read more

Idk where the bad reviews come from. We were met immediately as we walked in by Joshua. He took us back to his desk as we new what we were looking for. Within about 20mins he had our information and we were off on a test drive. We were actually looking for a different trim level for the car we came in to see and he found one at a different location and offered to have it delivered in. Our goal today was to test drive a couple so Joshua set us up an appointment at the Norcross location and we were off, maybe there a total of 45mins. Joshua was very professional, he was well spoken and very courteous. He tried to help us the best he could even though we weren't buying a car from him. This is our 3 buy at Carmax and I would very much recommend it. read more

I felt sized up by Eva . I wasn't able to even view the car until I showed proof of income . Once I FINALLY view the car. I did not like it. she was quiet . She had nothing else to say & proceeded to try showing me other cars . Once I told her I did not like the ones she was showing me . She said Well then what are you looking for with an attitude . read more

I bought a car 1 month ago and almost crashed on the freeway yesterday because the brake caliper was replaced and not fully installed. A mount bolt was missing and the other bolts were hand tight. After breaking on the freeway the caliper came loose and hit the inner rim and cracked it. I called the store and was given the general managers phone number. I have called and texted him at least 20 times and have not received a response, I spoke to a service department representative by the name of Audrey and let her know I have my issue and that I was ok with getting it repaired instead of them having to replace it. The repair would cost only $150 and you would think since it was due to their negligence it would be a simple yes. Nope they don't care she told me there was nothing they could due which is bull but it is what it is, I will never do business with them again. read more

The sales associate we had the displeasure of working with, Sebastian, was rude and judgmental. He had no interest whatsoever of attempting to sell us a vehicle, despite me doing all the work, before even going in. I had copies of everything he needed, but they weren't good enough for him. I brought in direct copies of my check stubs but he still wanted me to log into my banking apps and pay portals to PROVE all my pay. When I expressed to him that it was not possible because of what I do, he got very angry with me and told me I was lying. He was condescending and arrogant. After he confirmed what I already had for the down payment and monthly payments going forward, he decided he didn't believe me about my income and decided he was going to "figure it out" on his own, to run my credit for the THIRD time in order to get a higher down payment, monthly payment, and interest rate. This place is an absolute joke. When I attempted to question him about how and why they decided to rework my income, despite proof and why the monetary charges went up so drastically, he proceeded to LAUGH at me and started acting like a child. I work extremely hard for my money and family, and the last thing I need is a person deciding that because of how i look, or my husband looks, that we are any less capable of purchasing a vehicle. I may have loved the vehicle and was fully prepared to buy it out right, but will not be taken advantage of or made to feel any type of way. Avoid Carmax Southlake, and if you can't, at the very least, avoid Sebastian. Also, make sure to dress like you're going for a job interview or to church and not in hunting camo or jeans and a t-shirt. Just an absolute HORRENDOUS experience. Avoid, avoid, AVOID, if you can! read more

I have always been a little afraid of buying a car. Richard Locklier changed all of that for me. He found a car with exactly the features I wanted at the price I could afford. He seemed as excited about my car as I was. He showed me how to use the features, and could n't have been more helpful. He even put a bow on my car! Best of all, At Carmax the price is the price with no hidden fees! read more

CarMax - Used Car Dealers Near Me - Stockbridge, Georgia

So I find something online, go through the process, get approved, upload load my income documents, identity verification, call the call center to make arrangements to sign my paperwork, get my key, pay my down payment and get my new used car, speak to some guy (no clue his name) he keeps telling how everything looks great and perfect, then before we get off the phone he tells me all I need to do is show my id and sign the paperwork and I will be on my way...lol, I get to CarMax, the guy who was helping at the Call Center was still in my file so Keenya the guy at the dealership who was helping me had to get a manger to boot him out in order to assist me. When he gets into my file he states he needs to review everything, I tell him that the call center has already done this, he tells me he reviews it, then gets his manager to sign off on it, so as he is reviewing it, he tells me I am missing a bank statement and a benefit letter. So yep, that was a F-IN Bust! Seriously! Both I could have easily already had attached if the call center had told me so this was a complete waste of my time and gas. But whatever, I kept my cool, left made sure I got them uploaded to my application today, called the dealership to see when a good time to come by would be the manager gave me Keenya's number to schedule something, I called Keenya, he tells me that I need to call the Call Center, they do the paperwork, so I go up to CarMax after work, the guys gathered at the front calls Keenya he tells them to take it for whatever reason, I could careless, seriously I just want to sign the damn contract, and pay my damn money, So this ratty looking dude starts pulling my documents for his manager to sign off on and his finance manager is doing the math on my income, this dumbass decides my income is off by about 300-400 a month, I ask how, apparently my income does not count my overtime or pto, they can only count my regular hours worked. I was like can we explained that ClayCo logic to the IRS? WTF!!! So they adjusted my income on my application and it made the monthly payment, down payment, and increase rate increase...yeah I walked. So, on the way out my boy goes Mom why don't you just secure your financing through Capital One without going through them since they already approved you? Side note YAY, things happen for a reason. I am not having to settle for the shitty ass service at CarMax and I am going shopping to get a car I am happy with F-You CarMax. I got approved elsewhere and my interest rate is much much lower, read more

I would NEVER trust carmax again. I'm sorry but I will never return to this place... I went thru the whole process of selling my truck to carmax which they did give me a good price for my truck but then when I bought there car I went thru the whole process and never was asked to come into ANY OFFICE WHAT SO EVER TO DO ANY DEALING OR WHEELING OR PRICE NEGOTIATING AT ALL or even asked if I wanted any gap insurance at all was never talked to about what interest rate I preferred or how many years I preferred for paying my car off. There was NOT A FINANCE MANAGER ANYWHERE TO TALK TO MY BUTT THE WHOLE TIME !!! This facility is nothing but a FLY BY NIGHT FACILITY NOTHING MORE !!! I will NOT BE BACK FOR SURE !!! read more

We've used this Carmax for all of our used car purchases for the past decade. (Someone delivers pizzas in the household so we've gone through at least four in eight years) There are always plenty of associates to help and my favorite part is the no-haggle pricing. You can do research online first and even have a car from another CarMax shipped to your local spot. They don't even care if you end up not even buying it! They offer extended warranties for all their cars and you can choose how much extra you'd like to spend on piece of mind. We've gotten old cars and used their CareMax and we've bought newer cars and declined and ended up happy both ways! They have higher prices but we feel that's reflective of the quality of cars we've received. read more

CarMax - Used Car Dealers Near Me - Stockbridge, Georgia

My sales associate Sebastian was great! He was attentive and kind and made the process so quick. He even came in on his off day to sell us the car. wonderful location read more