Horrible service charged my wife for service and didn't even do a thing to the vehicle will not be…read moregoing back to this place ever don't recommend they steal your money. Left wires hanging out on my vehicle! I recommend fecteau audio.

ZERO stars. I am a new, first-time customer. I purchased a new head unit replacement and booked the…read moreinstallation for a specified date. I called at 9am today when they opened to reschedule the appointment in advance. I spoke to sales manager JENNY who said she will have sales person AIDEN call me back as soon as he gets in. That call never came. I called a second time, and this time I got AIDEN who told me he never gets anything, including messages, from the managers because he is the lowest person on the totem pole. I then asked to speak to his sales manager JENNY again. Jenny came on the phone full of attitude, excuses, and hostility, and had the audacity and galling nerve to tell me she had other customers to deal with before she can even deal with me. I reminded her that I am her customer, too, and a first-time customer at that, who has yet to receive the equipment and service I paid a deposit for. She was horrible anyway. Patronizing, condescending, hostile, rude, abrupt, not friendly, dismissive - she addressed me and treated me like I was unimportant and not her customer. Their equipment is not cheap and their installation fees are in the high range compared to other similar businesses, and I was about to spend a lot of money and trust them with my vehicle. When I asked JENNY if I were to go ahead with my appointment, will she treat me and my vehicle like her other customers and give me the customer service that their business stands for, she said she refuses to answer my question and not give me that reassurance. Now, that is truly appalling behavior from a sales manager, it shows the lack of integrity and lack of care of this person toward a new customer. She then threw Aiden under the bus and she said he's green, needs training, and new, as if to explain why this kid Aiden gets no customer messages from his managers. How can I trust this company, their sales manager and sales person, and give them my business? I am extremely DISGUSTED and DISAPPOINTED at the shitty attitude and horrible customer communications I received from JENNY and Aiden. JENNY needs a serious performance review and attitude adjustment - what a truly horrible idiot. UPDATE: Jake called me after I filled out their customer contact form online. He apologized and offered to refund my paid deposit. I'm waiting for the refund to show up.

Dependable, professional, on time, and attention to detail is top notch! Highly recommend!!!read more

These guys were Great! The owner Ray was there and was simply the best. Everything was done…read moreneatly, professionally and promptly. The cost was as quoted , no bait and switch games like other companies. We will have them back for more projects and would highly recommend them without hesitation!

I was very impressed with Vincent's knowledge and expertise in audio equipment and repairs. When I…read morefirst walked into his shop with my amplifier, he opened it up and immediately found the issue. Not only did he fix it right then and there, but his fee was very reasonable. I was very pleased with his work and Vincent will be my new go to guy for any future repairs. Thank you Vincent

Vincent was great to work with he fixed some major issues with my high-end Turntable. Everything…read moreworks perfectly now. highly recommended.!!

Well, sorry to say that my earlier correction to a poor review was inaccurate…read more The owner did come out as I wrote, but he ghosted us after that. Constant communication with him only resulted in vague promises to get our job done. Constant contact via email resulted in absolutely nothing. I would highly recommend staying away from this company.

Amazing job at an extremely fair price and a pleasure working with Colin and Prime Audio Video. He…read moreexpertly installed my TV and soundbar and even took the time to make adjustments I didn't even ask for just to make sure everything was perfectly level. Plus, he was very knowledgeable about the equipment and a total pro from start to finish. Also, everyone I've dealt with at this company is friendly and very quick to respond to your requests. I got a same day quote from Kevin and my installation was complete a few days later! Can't recommend them enough.

These guys, Marvin, Mike and Nikita, are great. I thought I was going to have to install a new…read moresound system. Instead of trying to sell me a system I did not need, they fixed the problem and made the existing system work. Highly recommended.

We needed assistance reconnecting a smart TV, receiver and speaker system. Marvin asked great…read morequestions before the visit to make sure he understood what we needed. He and Justin were outstanding. They did the work quickly and professionally, and made sure everything worked before they left. We would absolutely use them again, and highly recommend them!

We got a new sound system with a renovation and they did a beautiful job! We couldn't be happier…read morewith the sound and service!

Dustin did an excellent job of mounting our TV, connecting it to our VCR and sound system. He hide…read moreall the wires. He setup the TV and showed me and my wife how to operate all the components. He is very knowledgeable of AV products. I highly recommend him.

I've worked with Integrity Sound many times over the past 15+ years for both business and home…read more Integrity Sound has set up projectors, screens, electrical for my computer training center business and high end audio/video for my dedicated home theater. Everyone I've encountered from the owner (Joe) to the technicians who come in to do the work are exceptional. Beyond providing excellent service by knowledgable installers - very important to me is also communication and trust - which they excel at both. I consider myself an audio/videophile who checks work to make sure projector setup / calibrations / alignment are perfectly configured to fit my 164" home theater screen, audio configurations are perfect maximizing the latest technology. I've upgraded my home theater 6 times (as new technology comes out) and every time chose Integrity Sound.

Tom spent quality time understanding our ideas and offering a solution we had never considered. One…read moretelevision and sounf system was installed. A second system, involving a mirror tv, was also installed. Tom provided good direction to our GC so that the framing for the installation was perfect. The installion went smoothly. Their recommended contractor for sheetrock to hide the speajers was an artist. Tom has returned 3x to provide additional directions and make minor adjustments. His service has been outstanding.

Excellent service !! Terrific people to work with. Upfront wired the whole house & installed our…read moreaudio system in our old house in Burnt Store Isles when we built it back in 2003. Sooooo, when we moved to start building another home in 2016-2017, they were the first (and only) company we called. Again, they wired our entire home for sound & TV's. Now, we are 8 yrs later, asking for some help to reconfigure our sound/TV system. Brian is pleasant to work with and is very knowledgeable. Kevin is usually the one who makes the house call. Delightful guy. Hourly rate is reasonable. He discussed our options and we now know what we want/ need to do. For everything TV/Stereo electronics...... Highly recommended.

UFT installed our security system a little over a year ago and we have been very pleased with every…read moreaspect of their service. Owner, Brian, did a great job of explaining options. Techs were extremely knowledgeable, prompt, and helpful. Our nephew who owns a security company out of state recommended them. This company provides A+ customer service.