Well, sorry to say that my earlier correction to a poor review was inaccurate…read more The owner did come out as I wrote, but he ghosted us after that. Constant communication with him only resulted in vague promises to get our job done. Constant contact via email resulted in absolutely nothing. I would highly recommend staying away from this company.

Amazing job at an extremely fair price and a pleasure working with Colin and Prime Audio Video. He…read moreexpertly installed my TV and soundbar and even took the time to make adjustments I didn't even ask for just to make sure everything was perfectly level. Plus, he was very knowledgeable about the equipment and a total pro from start to finish. Also, everyone I've dealt with at this company is friendly and very quick to respond to your requests. I got a same day quote from Kevin and my installation was complete a few days later! Can't recommend them enough.

Derek was very helpful and professional. The team was very conscientious and made sure we were…read morehappy with the install of tv's and extenders!

Vitex handles the Ethernet cabling for the new homes in my community. They also offer home…read moreautomation upgrades as well. We had speakers installed for our outdoor lanai. We also had an Ethernet cabling issue that Vitex responded to. Vitex Sarasota is able to dispatch them to an issue or project quickly and more often or not they have arrived early. In both cases, Vitex handled the issues very professionally. In particular, I'd like to recognize the field technicians: Lodgrick and Mike. Both very professional, easy to work with, and Lodgrick is a superlative lead technician/supervisor. For any future projects, I'll definitely consider Vitex again!

People are generally lazy these days. And if they run into something challenging, they just tell…read moreyou it can't be done then charge you $150 for coming out in the first place. Alex is the OPPOSITE. Alex is tenacious. He has a "can do" attitude, loves a challenge and won't leave till the job is done. It's so wonderful!!! In my situation, I had another contractor tell me what I wanted done was not possible then charged me $150 for coming out to survey the situation. Then I hired Alex. He came in and said "absolutely we can do this." He got it done and I am HAPPY. I am hiring Alex the next time I need this kind of work done. I know the job will get done right and with a genuine smile.

If you want outstanding service, professional, timely, response, and reasonable prices, this…read morecompany is for you! I could not give a higher recommendation for Alej. His AV service is top notch. He just completed setting up my home and pool complex. He brought the equipment I needed. His work is clean and spotless. Journey A\V has my highest recommendation. I refer him to all of my friends who want a highly connected audio experience throughout their homes // from TV mounting to AV whole house and patio sound. Alej does it all and has never disappointed - having completed several different work orders for me over the years. He's a true Pro.

I met initial met Rick through our children; he was smart, polite and a great parent. Years later…read moreI needed his professional help and he was smart, competitively priced and performed beyond my expectations.

Screwed up appointment location and ended up having to come couple days later…read more price quoted no where near what was charged. Need more in terms of full disclosure on pricing. They expect homeowner to help with the installation; that is asking a lot. One person arrived to mount 65 inch tv. Installation was not professional as far as neat wiring and mounts. Mount does not operate as it should. Did measurement markings with a Sharpie; left permanent marks on wall.

Great customer service. Kimble was really helpful as the sales guy. Reliable, high quality and…read morereasonably priced system.

I've been trying to cancel my service for three months now. Every time I call in, I get bounced…read morearound and no one seems to be able to actually have the power to cancel it for me. The process is to cancel by email, but when I do this, I'm charge again the next month. Your executive board needs to do something about this process (or lack thereof). It's ridiculous that the service can't be canceled with a phone call. I've disputed the charges, but I'm tired of dealing with you all. Cancel my service and let me be on my way!

Posting a great review makes my day. Yesterday Davin came out to set up our Smart home. He was…read moreprofessional, patient and thorough guiding us through how it works. Great job Davin. We would recommend you in a heartbeat!

Worst company i have ever had to deal with couldn't get my bill right 5 times had to call me back…read moremultiple times to correct. Use a different company if you can they are not efficient and not good at their jobs on a corporate level or customer service.