Shows as open. Sign on door shows open. Lights are on, but front door locked. Even made an…read moreappointment, but still no answer on phone. If you are not open, then remove the open sign and let people know to not waste their time. Called another Total Point in another town and was told they do not have a provider at this office in Athens. Again, put up some signs and don't accept appointments online if you are not open. Waste of my time trying to go here for URGENT care.

From the owner: Right Care. Right Now. Right Here in Athens.read more

Pat is absolutely fabulous. Great bedside manner and her nurse is super helpful. I am so happy to…read morehave found this office. You can get in and out quick and she accepts most or all insurance! Did I mention she and her nurse are hilarious? I love that about them ;)

From the owner: Welcome To Our Practice East Texas Family Care is a warm and…read morewelcoming family medicine practice in Palestine, Texas, founded by skilled physician assistant Patricia Edwards, PA-C, and her exceptional staff. The practice takes an integrative and patient-centered approach to caring for patients of all ages. The team at East Texas Family Care have over 23 years of experience in healthcare, particularly in family medicine. They offer one-on-one, quality care for patients and their entire families in-person or from the comfort of their homes via telemedicine. During your appointment, they take the time to listen to patients' concerns, and learn more about how they can best help them, one step at a time. For hormone replacement therapy, they offer BioTE® pellets, nutraceutical dietary supplements, Nexplanon® birth control implants, and oral contraceptives. They also provide medication prescriptions, health education, nutrition counseling, and resources for weight loss and pain management. Patients with hypertension (high blood pressure), Type 2 diabetes, chronic obstructive pulmonary disease (COPD), and other chronic conditions can rely on East Texas Family Care for top-quality services to help guide you through your condition. In addition, they provide urgent care for COVID-19 testing, illnesses, and other minor injuries...

This is the BEST and the MOST AMAZING urgent care you can ever receive. The front staff, every…read morenurse you encounter, all of them are amazing. You will not find a kinder and more caring staff than TCC. We live in the area, and unfortunately I am severely immunocompromised. We never have walked in when we were met with anyone who was anything less than amazing, kind, and willing to help resolve whatever was going on until I could see my PCP. They have even gone so far as to call my Dallas neurologist. 10,000 stars for this amazing team! We love Dr. Ro, Dr. McD, and everyone else! Do not go anywhere else!!!!! You are in the BEST hands here!!!!!!!

STAY AWAY. These people not only do not accept insurance, they refuse to give you any records…read morewhatsoever of the care they supposedly deliver. You will not be able to submit any records of your treatment to your insurance company because they will not give you any. They will charge you hundreds and hundreds if not thousands of dollars for a couple of hours of "treatment" and then refuse to give you any record of it. When your insurance company states that your treatment would indeed be covered if a patient submits records, this outfit upon insistence will send you only an "encrypted" message that supposedly contains the records, however you will be unable to open the message DESPITE MULTIPLE ATTEMPTS and will thus have no idea what it says. This is clearly an attempt to obscure whatever so-called "treatment" was rendered and is nothing but a cover-their-asses tactic. I have never encountered such disgraceful, appalling, shameful business ethics or a more hateful business operation in my many decades of life. STAY FAR FAR AWAY.

Hope I never need them again but if I do that's where I'll go hands down. Three thumbs up. CLEAN…read moreGREAT STAFF EASY TO DEAL WITH

Hospitality Health ER is by far the BEST ER I've ever been to. I have worked in healthcare for over…read more17 years and with over 9 years working in ER I can truly say the care here is UNMATCHED! They really are doing it right. They have studied the ER experience from the patients perspective and have managed to create an environment and overall experience that tailors to the patients needs and promotes wellness physically, mentally and emotionally. Every detail is so intentional from the waiting room that looks like a hotel resort guest check-in lobby to the food and drinks they provide if you're hungry. There were Patient Advocates that made rounds about every half hour to see if we needed anything. They passed around dinner plates, dessert, wellness juice shots and even provided me with a Hospitality Health ER blanket to take home. Not to mention upon discharge they provided me with a parting gift! The staff were prompt to take us right away into a room and immediately began to start my workup. There was no wait, which is unheard of for an ER visit. All the staff were so warm, compassionate and accomidating. WOW they really knocked it out of the park and I'm beyond impressed. Having just moved from CA I am seeing that "southern hospitality" really is a thing and the care you recieve here is true to it's name! This is definitely the only ER I would ever visit from now on.

The nursing staff leaves something to be desired, they lack training in communication and…read moreprofessionalism, they also seriously lack training in listening skills. They not only called security on a patient requesting an advocate and were quick to make themselves a victim with fabricated information that left security feeling the need to apologize and blaming their behavior on having "mostly druggies" and patients. The doctors were wonderful, and my procedure went great, but the care on the med surg floor was abysmal and left me thanking God that the doctors did well with the procedure and there were no complications

It's called UT health Athens now but it's the same low quality care!…read more I, personally will never return to a UT Health facility! My vet runs a better animal hospital than UT Health/Ardent Health runs the local hospital!

Dr. Pino diagnosed my earache with professionalism and speed. His bedside manner was excellent. I…read morerecommend UT Urgent Care in Canton. JD

The girl at front desk acts like she would rather be anywhere else than being at her job. Had to…read morewait 2 hours to see someone then Ms Babbit did nothing but give me $52 worth of medicine that has done nothing and I ask her for antibiotic and steroid shot. She refused both. Thanks for ruining my Christmas.

Very attentive and concerned about me. Explained everything and helped me make good choices.read more

Arrived at about 645pm with extreme pain and nausea from an abscessed tooth. The antibiotics the…read moredentist had prescribed were messing me up big time. Dr Joshua H listened to my explanation and assured me he'd help. He prescribed a new antibiotic, called it in and after picking it up I headed home. Within 3 hrs of taking it my nausea was GONE! Everyday that I took it the swelling and pain went down. By the time I made it to the dentist for treatment I only had a bit of swelling and pain. The Dr knows his stuff! Price was very affordable with my insurance and the support staff were helpful and pleasant despite it being at the end of their working day. Highly recommend them!

The doctors here really help talk you through everything, they're amazing to my son and really try…read moreto get to know him as a person so many people recommend me to go here and I'm so happy I did because this will always be our families doctor.

I want to recognize some of the staff who took excellent care of me: nurses Gracie, Alma, Erin,…read moreStephanie, Junah, tech Christopher, and the PT/OT team -- Brian, Brandi, and Wendy. I would honestly rate them 100/10. They were attentive, kind, and made a very difficult situation much easier. While my overall stay had some challenges -- particularly with response times and delays in assistance at certain points -- it seemed like this may have been related to staffing levels rather than the individuals themselves. I also experienced some concerns around discharge timing while I was still dealing with significant pain, weakness, dizziness, and fluctuating blood pressure, though I ultimately stayed longer due to a heart-related issue. One small note: food delivery was often delayed, so ordering ahead may help. Overall, the standout staff I mentioned above truly made a difference in my experience, and I'm very grateful for the care they provided.

I just spent five days in Mother Frances for sepsis and pneumonia, and for the most part, I was…read morevery very pleased with the quality of care I received. The Good: Nearly every nurse I had was personable, knowledgeable, and willing to answer my questions. I'm not great at remembering all the names, but almost the entire staff on the 4th floor of the Houston tower were just phenomenal. Also, when I was admitted, I was on a "cardiac diet" that was from an incident from many years ago, but I was also cleared for outside food (imagine not being able to get a packet of salt from the cafeteria, but I could order Whataburger if I wanted to.) I appreciate that the lady working at Food Services took the time to call around and find out what was up, and get it fixed so that it reflected my actual health needs. Also, the paramedics who transported me were kind, skilled, and calming. The Bad: I had one nurse by the name of Annabelle who did not flush my IV for a full day, leading to it needing to be replaced, and who would not get the charge nurse. During my last IV antibiotic infusion of her shift, I told her it was painful (it shouldn't have been) and she told me the IV was probably just tired, then left for an hour and didn't come back to check on me, just left it going. She also basically manhandled me, rather than allowing me to move my own pajama sleeve out of the way, pulling on my IV and causing additional stress.

Everyone here at Total Point in Ennis is so friendly and accommodating! These people have the best…read moreattitudes. From the front desk to the nurse and doctor. They are very fast and efficient but listen and do not make you feel rushed. You ladies keep up the great work & friendliness. Y'all rock!

They are great. Highly recommend going here. They will take great care of you. Staff is very kind.read more