In an effort to keep this review from going on for approximately forever, I will try to distill our experience down to the essentials. However, in short, if you value your time and sanity, DO NOT, UNDER ANY CIRCUMSTANCES, GET A MORTGAGE FROM INTERLINC. Our loan officer was Jerry Brown, referred to us by our realtor. Jerry believes that he is an excellent communicator, which could not be further from the truth. Additionally, he has no interest in listening to his customers -- when he interrupted me on the phone (which was a frequent occurrence) and I interrupted back to say, politely but firmly, "Jerry, do not interrupt me," he immediately HUNG UP THE PHONE on me. He then emailed me to say that he "would not allow" me to speak to him like that and that all further business would need to be conducted via email. This, because I spoke up to tell him that I was not finished speaking and wanted my concerns heard before he blew them off again. There is truly no excuse for hanging up on a customer, in my book. When the time came to transfer us to a closing officer, Jerry did not introduce us, tell us what was happening, or in any way orient us to the situation -- which, again, was typical for our experience. Once the closing officer took over, Jerry just stopped answering emails. At no point did we really have any idea what was going on, what was next, and where we were in the process. To be told that "your approval is on my desk" and then asked for more documents and verification does not make sense. Either we are approved, so we are done, or we are not, and further information is needed. Once again, Jerry showed no interest in listening to my concern and confusion as to where we were in the process. Issues with Jerry aside, the fact that we were doing a "mail away" closing -- since we obviously could not travel 900 miles just to sign some documents -- seemed to present a major problem for Interlinc. We were not informed as to the timing of the process, and though everyone involved knew when we were signing the GIANT stack of documents, it was only almost a week after the closing that we were informed that, due to federal regulations, we would have to re-sign the ENTIRE PACKAGE (some 92 pages) with a new date. Once again, communication among various Interlinc employees was atrocious, as we were essentially bounced around like a hot potato, never knowing who was supposed to be organizing things for us. In fact, our experience was so poor that I emailed a complaint to, among others, the CEO, requesting a refund of some of the absolutely ridiculous fees (1% origination fee, plus another $1,000+ in additional garbage). An attorney for Interlinc contacted us, investigated the situation (whatever that means), and promptly issued us a check for the amount we requested. The fact that we received that refund tells me that they know how badly they screwed up...and yet, we then had to deal with the date issue I mentioned above, with more of the same bad communication. Clearly, they did not actually LEARN from their mistakes with us. So if you want to, like me, suffer physical anxiety at every email and phone call, worry about approval on a "slam dunk mortgage," and generally undergo a severe amount of stress because, for instance, you keep thinking your mortgage is DONE, and aren't you just wrong as heck, please, get a mortgage from Interlinc. Otherwise, take my advice and stay as far away as possible from this company. read more

Jerry Brown, Loan Officer, of Interlinc Mortgage was the consummate professional and went above and beyond as he expertly guided me through the mortgage process. His knowledge of the mortgage industry and his attention to detail helped make the whole process less scary. I would not hesitate to recommend Jerry Brown and Interlinc to anyone for their mortgage. read more