Horrible service, I highly recommend Not using this company…read more Phil came and looked at our washing machine and said he would order the necessary parts. One week later and still no communication, no parts ordered, just radio silence. Don't waste your time with this company.

We were directed to this company through GE due to a possible warranty issue with our washing…read moremachine. He was at our place on a Monday, said it was a particular part and gave the impression he would order it. Minimal communication, but we thought it was taken care of. Two weeks went by and no follow up. We reached out, he said the part was supposed to have been delivered the day prior but hadn't yet arrived. Ok, no big deal. Then two more weeks went by. We finally reached out to GE because after several attempts to reach him and him not answering the phone and not calling back, we were at a loss. They also made "countless attempts" to reach him with no response. It's now been over 7 weeks without a functional washing machine and they have dispatched yet another company so that we can move forward with this repair. Bottom line, I would not recommend.

When our water heater started malfunctioning last week, we called Masterworks for service as we…read morehave several times in the past. We were very gratified by the work done by master plumber Rod Ellis; besides diagnosing and repairing our water heater, he gave us related information to educate and help us further. It's always a pleasure to work with the fine folks at Masterworks!

On 11/25/20 we woke up to discover our furnace needed to be repaired. I went to their location to…read moreget someone to come look at the furnace and replace/repair it ASAP. They said that they would dispatch their next available employee. About 20 minutes after leaving their location, they called me and said that there was nothing they could do because they were too busy and I was not a current customer. Apparently, having absolutely no heat in the middle of November in Colorado is not enough of an emergency for them to send someone. I guess the one thing to be thankful for this Thanksgiving is that, so far, the temperature has not dipped to too cold, yet. This is one of the reasons why I do not shop locally.

Can't get them to call me back on an open repair order? I have left multiple messages and been…read morewithout a refrigerator for a week now.

Won't return phone calls and responded by email that he was too busy to even look at our Viking…read morerefrigerator after Viking referred us to them... Had to go back to Viking for another referral...

Ben was very professional and fixed my 25 year old Kenmore gas dryer in one visit having the needed…read morepart on his truck. This was a very nice experience and great customer service at a very reasonable price. Getting anyone to help with repairs after COVID has been an issue. I have lived in Steamboat for over 40 years and this is what service was like 20 years ago.

Paid upfront $ to John and Holly Taggart fora hot water heater replacement in October 2024, no…read moreaction yet and now can't even get a reply from them by phone or email. Beware of being ripped off.

I was in need of Furnace repair and these guys responded to my message right away and scheduled me…read morefor service. They showed up right on time and were very friendly and knowledgeable. Very reasonably priced and efficient. I will only use this business in the future for any of my HVAC needs, although hopefully not soon lol.

Paul is terrific! When I heard he started his business, I didn't really think we would need him…read more We have various people we've called on for work in the house, repairs, etc Boy, was I wrong!!! Paul really can do everything we can think of to throw at him. We called Paul when we had lights go out in our 30' ceiling. In his first call, he replaced all our ceiling lights and straightened out a ceiling light fixture that no one could get to stay in place despite multiple attempts over the last 5 years. Then he serviced our plumbed in humidifiers, straightened our kitchen cabinet doors, rebuilding one that was coming apart, fixed a subwoofer in our Sprinter RV, replaced broken and missing window valences and helped us remove and dispose of a couch. He is now servicing our boat outboard and hydraulic steering and has consulted with our next door neighbor on a Nest thermostat system installation I think that's it at the moment. We are now noticing all of the little repair jobs around the house and have yet to find something he can't handle, but we will keep trying

Paul is great to work with. He really listens in detail to what his clients want, takes great care…read moreto get it done right, and is just SO helpful in general! He is great to have around. Two thumbs up!