At the Cambridge, MA office the telephone is answered by an annoying bot that doesn't understand a…read moreword you say. The wait on the phone is endless. But you HAVE to call to make an appointment if you need to go there.

This office in Cambridge, they are horrible, and are totally heartless and don't care about people…read more They are rude, have big time attitudes and it's just awful. You try to get help and no one helps you and nobody calls you back after you leave many, many messages. When you try to explain your situation and you need help, they don't care, at all. I would give them a negative rating if I could.

Long wait, only 2 people working to provide service. Understaffed and poorly organizedread more

Waited for only about 20 minutes, but not before the security guard relieved me of my staple…read moreremover. I guess they were afraid I may unstaple someone to death.

Rick P. is the best! I recently filed a claim with DUA due…read moreto my separation of employment. I contacted DUA via their support line for assistance in submitting the claim. The support I received was stellar! Rick P. was knowledgeable, professional and patient as we walked through the entirety of the process to create a claim. He ensured that I understood the next steps I needed to take and provided all associated/detailed information necessary for a successful submission. Hat's off to Rick P. and to DUA for staffing their agency with thoughtful and skilled employees. Thank you!

I hate them more than any govt. agency i ever dealt with. They want the covid unemployment back,…read moremore than they even paid some weeks. Never helped me figure out the benefits when I had 3 employers telling me to get them, never helped when they wanted the money back, didn't send a correspondence about it for two years, until they put fees and penalties on it, and said I missed the deadline to wave it. When I hired an attorney to supposedly go to court with them. All you can do is have a fake hearing over the phone with a magistrate who apparently rules always in the favor of the government although, as far as I know, I never even got a ruling, yet I get a message every month to give them money after the initial two year notice. Even the attorney didn't understand anything happening. I don't understand how you can have a hearing and never get a verdict, and how they can want the money when a hearing is supposedly pending or whatever they call it. I don't understand anything happening and not a single person there can help you, even if you wait on the phone for three hours to talk someone and they still can't help you and some of them even sympathize with you but even they can't help. All they do is run around in circles never help you enter the workforce, and now all I do is work, and I don't have time to run in these circles with these people. No surprise from Haley and this corrupt government. I've been working since I was 14 paying into unemployment, my jobs were shut down because of the state, and the state they want to finally screw me over, not to mention I was forced to get a stupid Covid vaccine just to go to work. Typical Massachusetts government screws the working person. They should be ashamed of themselves, their department, the paycheck they receive every week, stealing our tax money to be incompetent thieves. This is definitely on the higher ups in the whole administration in the state. If I was that incompetent my job I wouldn't even have one.

Must say "Info Pass" to get a live person on the phone to talk to you. They are always helpful but…read moreyou need to use this phrase.

If I can give them 0 star I would. They gotten my request on may of 2021 and still hasn't finished…read moreit yet. Walked in the office and talked to their front desk representative and was told to go online. Found out that I can't do it online and all I can do is submit an expedite request online for my case being outside the processing time, which I already submitted november of last year. Went back to this office again and the front desk representative didn't even give me anytime of the day to explain my situation, all I got is her rudely saying "go online".

Walking into a government office these days, you expect tension. It's everywhere...people holding a…read morelot. At the Social Security Administration Office, I walked in just as the doors opened and saw a manager handling a difficult situation with an elderly couple. It wasn't easy, but she stayed calm, clear, and respectful. She held the room together. When I got to the window, the woman who helped me was gracious, efficient, and genuinely pleasant. No friction, no confusion, just clear help, quickly. You never count on easy, but this was. If you need to replace a Social Security card or get a hard copy, this is the office to go to. And as a bonus, New England Coffee is right around the corner.

My husband and I found this office to be very helpful. We accomplished what we needed in about an…read morehour. It was good over all. Thank you to the staff for our success.

I can't believe I waited for two and half hours on the phone and I still didn't get help.I go in…read morethe office and I see the employees walking around talking to each other doing nothing.

the lady behind the desk was super sweet and was able to help me replace my social card very quicklyread more

If you get there before 9 for the opening of the doors you will be seen on a timely manner…read more The whole process was less than 15 min in and out with proper documents. And the Asian Male employee at window B was extremely polite and helpful and easy to converse with! I hope this has been a trend in good customer service.

First time coming in this office to get a replacement card since I lost mine. I've only been to the…read moreone in Tacoma, Washington but never really got my social since I moved to Boston after a month. Space wise in this office isn't really as big just like 9 computers with employees. Some of them are empty and it's depends on how fast each transaction is with each person they are dealing with. I waited like probably less than or almost an hour for mine and the transaction is pretty straight forward so it only took me like 10 mins max and I was able to leave the place. Bathrooms are outside the office towards the right side.

Thanks to the incompetence of this place, I have lost time that I will never get back with my…read morechildren. The staff continues to lose paperwork, ignore calls, ignore requests, send court paperwork to the wrong location. I have been lied to be staff, as well as a woman who claimed to work for the courts, yet no one seemed to have any record of her when I followed up with what she told me later. The staff needs to be held accountable and better administrative practices needs to be put into place.

I'm doing my public service today, as a juror at the Edward M Brooke Courthouse. And like others I…read morewas a little surprised to see reviews on Yelp, but since this is an uncommon experience (how often does one visit a courthouse if you're not a lawyer) so I thought I would add my two cents. It's been an ok experience so far, other than the violation of my 4th amendment rights (unwarranted search) at the front door. The concession in the lobby is great because I really needed that second cup of coffee! The jury waiting room is pleasant and comfortable, it's nicely appointed, quiet, warm, and separate bathrooms for the jurors. Chairs are comfortable as well and the person greeting us was very nice. Overall it's been a pleasant experience. I dinged them one star for no public WiFi and the virtual strip search at the entrance.

Had a great experience with staff at SSA office, Waltham to get my disability check rerouted to new…read morebank. However, it is June 3, 2025 and bank never received the check. Please resolve this issue now so that I can have money to live on in June. Thanks. You don't want me to starve, do you?

Wow the government has really upped its game. They have become so much more efficient both on line…read moreand in person. I used to dread anything that involved state or federal government. It was not painful at all and no interminable waiting. Only kink was the security guard who took his job a little too seriously. He could have been a lot more polite.

wanna say that I had an issue with a lost phone in a cab and the Boston PD stepped up and I have my…read morephone back!

I hear stories about how good they are but since I've moved into my street I really do understand…read morewhy people get upset when u call them and they don't seen to give a crap. Me personally I've called 4 different times and nothing there's 4 cameras out there and there was no car that came . They always pick and choose. I mean my gosh look at mass ave. They sit in there cars and watch people get high.. It's a messed up situation. It seems to me they got real lazy and don't care about us or anyone no matter who u are what u do. Idk but it's gotta change I hate talking about peoples job all they have to do is get up and do there job . Come on easy. U drive around all nite . God forbid if they waited at a red light. The lights go on through them then they get shut off. . idk how to say how I feel