Getting ahold of the IRS is horrible. I had been trying for days, on hold for hours, hung up on, transferred multiple times, nobody could help me. Decided to go into the Fresno office, you do have to make an appointment via telephone so I couldn't be helped with my issue BUT the lady at the front desk was really, really kind & helpful. She told me keep calling over & over until they answer & what do you know I called 7 times & finally got through to make an appointment! read more

These 5 stars are for Patricia she was able to help me make an appointment. I got there at 1 there was an appointment open at 1:30 and I took it and everything work out fine. Thanks so much Patricia from the bottom of my heart. read more

YIKES....more people need to write reviews....ugh... My complaint....the IRS person that reviewed my 2021 file, did NOT put the proper mailing address for the refund to be issued. My family member passed away, H&R Block process the taxes, we submitted e-file, I paid for the "Refund Due of Deceased Taxpayer Form"...guess what happened? YEP...sent refund both federal & state sent to OLD DECEASED person's address. NOW, I get to try to reach a "REAL' person to get the refund. This is something that didn't need to be happening. PLEASE people(data entry folks) pay attention to what you are doing. Typing WPM should be avoiding errors. Goverment Business should be "goof-proof". Be Professional! Thank you for listening.... read more

Filed over a month ago. Standard deduction, direct deposit, nothing special. Still haven't received my refund. The federal government, in its infinite wisdom, closed the Fresno IRS processing center in September 2021. Is it any wonder why E-file returns with direct deposit are now delayed? Staff this agency properly, and do your job. read more

This office was a complete and utter joke of a thing and it seems like the IRS finally realized it as they canned everybody who pretended to work here. If you have any issue that you actually want to resolve in a reasonable amount of time (like less than five years) then just pay the $60 to file for a docket number in US Tax Court. Actually attempting to respond to their idiotic threats in writing will accomplish nothing as no one in Fresno knows how to read. read more

I have been struggling to get the IRS to correct an error that IRS made. Have spent over 2 years trying to get SOMEONE at the IRS who can fix the accounting error made. It takes on average about 3-4 hours just to get someone on the phone. And then when I get transferred the call is lost and I have to start all over again. I have to remain on hold or the clock starts over again. And I have NEVER had a return call from the IRS if I leave my number. I have tried the tax advocate (they never returned my calls). Last month I got an appointment at the local IRS office. The IRS agents explained that there was an accounting error but it has to be corrected by another department -because of their outdated electronic equipment - the error has to be manually corrected. And this I am told takes awhile....in the meantime another department in the IRS is demanding payment for money that I don't owe. And the IRS agents tell me not to file for my tax refunds or send money because that would compound the problem. :( read more

OK, I got a notice from the IRS saying I owed them money from a previous tax year. Yikes! I called up the 800 number and was on "forget" for a half hour. Oh, it dawns on me the deadline to file is April 17th, know wonder there is a wait. I finally get through to a very nice woman. She took the time to look up the notice, tell me why I got it, and how to fix it. Really exceptional service. I told her I didn't want to end up like Wesley Snipes and go to prison. She assured me this would not happen. Yes, thank you IRS. read more

they don't help at all or try to help you resolve your tax problems. they act as if they are clueless and expect you to pay for something you don't even owe. read more

No one has reviewed the IRS? Really? Wow! Hmmmmm, let's not get into the policies and thousands of pages of regulations each and every single citizen and business is expected to know and obey and follow exactly as they not-exactly-clearly describe and enforce with the most serious and punitive monetary fines and interest, not to mention potential jail time.....ooooops, I've gone there. I believe the IRS is staffed with actual miracle workers. They must be, there's no other conclusion you can come to. Studies have been done where 10 certified tax accountants are given identical tax information and asked to prepare an annual return according to IRS guidelines. Every single accountant comes up with a different number, whether owed or to be refunded. Amazing. Not the IRS. They know exactly how much you should have paid each and every year for each and every single or joint return. They know exactly how much corporate tax, business tax, well, every kind of tax should be paid by each and every entitiy. It is amazing. No accountants can figure it out consistently, but count on the IRS to be able to tell you that you've underpaid your tax obligation by $174.63 and now owe $231.45 including interest and penalties within 30 days or call this number to arrange a payment schedule! It? Is a miracle. read more

They are very pathetic. I was on hold for four hours to make an appointment and when they finally answer they hung up on me, I had to call again and was finally helped. the day of my appointment they said I don't have an appointment even though I have a confirmation number. It took them another two hours to help me with my issue and ultimately said they couldn't help me what a waste of time and taxpayer money. If you hate your job this much just quit. read more

This office is a joke. I was on hold for over an hour, someone finally answer my call then hung up after a few seconds. i kept saying hello, and no response. I only heard a woman's voice saying "uh huh.." before she randomly disconnected the call. Very frustrating!! Funny how they threaten to fine you if you don't pay up, but they can't even professionally answer they're calls when you question them. A bunch of idiots. read more

I have been in touch with this office several times in the last 18 months regarding the 2019 income tax of my deceased daughter. Sadly, this conversation has been one we, me asking for information and they not responding except for the original document they sent me TWICE. Finally, a short unsigned note telling me they're working on it over two months ago. Thanks for nothing, Nina read more

I filled for my 2018 taxes end of March just this year 202, don't judge! They were mailed to the Fresno office certified on April 1,2020. I received a tracking and it has been at the post office at the Fresno USPS office since April 3rd with a status of ready for "pick-up"? why has no one checked the post office to pick up any pending mail. They have been notified of mail waiting!! Very frustrating and need my taxes filed and update the IRS.GOV asap!!! read more

First I was requested to pay additional taxes on income I did not make... sure a common error could be had, but supposedly making an additional $15k+ out of thin air wasn't exactly a small error. The IRS eventually corrected the mistake, but decided to charge me 4% interest on the tax that I would have been charged if I had made that additional $15k out of thin air... I've decided to pay this 4% charge since it's not even worth the hassle of disputing it, postage cost, time, and potential additional fees that could be incurred if not paid. *sigh* read more

I received my CP2000 almost six months ago and have had several back-and-forth communications with the Fresno Service Center, mostly fax and letters. The one previous call took almost an hour to get through, and after all that waiting they were unable to provide any guidance other than "you'll receive a response in approximately 30 days." Today I reached my limit of patience and tried every number I could find. The people I did talk to were less than helpful, and almost downright rude. One last time! After waiting over 30 minutes, I finally spoke to an extremely pleasant woman who took the time to listen and understand my situation. After a little research while I was placed on hold, she saw exactly what had generated my multiple appeals, and noted my original 1040 would be accepted. What an angel. I don't imagine it's acceptable to post their names or operating numbers, but if she reads this she knows who she is. Occasionally, Angels do shine. Thank you, thank you, thank you. I hope you have a wonderful holiday season. read more

First I would like to say never file with H&R block they offer no real assistance from an audit. Second the IRS sent me an audit letter to my old address. I only found out about the letter because my return was never put in to my account. I was on hold for over an hour today trying to get a hold of these idiots and then was disconnected. I sent in my insurance info weeks ago and have still not heard back. The IRS needs to be abolished and replaced. read more

Internal Revenue Service - On hold for more than 1 hour to be randomly disconnected by them. - Public Services & Government Near Me - Fresno, California

Talked to a very nice lady in Fresno call center. I wish IRS had a contact area to tell them that this lady HELPED and was very nice. Why can't we give nice reviews when they happen?! They get enough bad reviews... Does anyone know how to do this? I understand why our mistake was made.,and yes, sometimes 1 hand does not know what the other hand is doing, but that s life. Still need to wait a bit to see outcome, but at least I feel hopeful now. read more

Horrifically slow service and incompetent personnel. Doesn't the IRS sound like a review for a horrible restaurant? If only we could legally "Avoid this one at all costs." I filed when - February? And still no refund! Is there someway to get them to audit me? Because simply reminding them that they owe me $8000+ doesn't seem to be working. read more

The IRS is useless. 90% of what they do should be automated. Even Obama says so in his public speeches. Google could run our tax system more efficiently with 1000 people than the entire 100,000+ IRS employees do... read more

Total Idiots----I would give it negative stars for wasting my time and postage... IRS audits me and claims I could not get a tax credit in a recent tax year for an AMT tax I paid the previous tax year even though I have a a cancelled check that the IRS cashed for the AMT. First of, since I filed everything on time, why am I audited. I sent hem all the documentation thinking this will all clear up, but low and behold......I get another letter saying I am deficient in my response to the audit. I call them up, they claimed they never received any documentation ever. So I send it to them again and they claimed they don't have it...it may have gotten lost they said, in which I replied three times....give me a break! Now I have to fax it before they take me to tax court.....all this even though I filed and paid all taxes on time....the amount of time I have wasted since August dealing with this is just stupid! read more

I called the Internal Revenue Service to get some tax return statement from 2008 and boy was the administrators rude! She sounded like she was eating bubble gum while talking to me on the phone. She was extremely ghetto and unprofessional. "My bad girl." That's what she said to me when she couldn't spell my name right. read more

I was contacted here in Maine by letter telling me that I was eligible for the Earned income credit. They sent me a form telling me to answer the four questions on the back side of it. After answering the four questions I mailed it to them four weeks ago. Not only have I not received the $79 due to me, but I can't even get an answer as to where my refund is at this time. Everyone is right about these people, they are extremely slow. That's probably because it's the government. Have you ever seen how slow the clerks move at your local post office? read more

I called IRS office the second time because their computers were down a few weeks ago. Waited for 1hr 15 min. It was really nice of them to provide this information so you can do something else while waiting. Jim O'Toole helped me on my IRS penalty. He was very knowledgeable, professional, considerate and caring. He answered all the questions I had. Due to the complication of my situation he had to do some look ups in order to collect all pertinent data. I was so afraid that he would accidentally hang up on me. But periodically he came back to the phone reassure me that he was still on-line with me. What a caring person! Jim is knowledgeable with his work. He was able to lift my worry 100%! When I thanked him for his service, he was so modest and said "I just follow the law" to help you. IRS is very fortunate to have Jim as its employee. By the way if you live in San Diego and don't want to deal with San Diego down town congestion, there is San Marcos IRS office which also has free parking! Small office but efficient! read more

I received a voice message today saying it was the US Treasury and they wanted to help me avoid a criminal offense. They left a tel number 559.800.7990 and strongly advised me to call them back......msd read more

I had the worst experience with IRS phone service. The guy I talked with is very rude and impatient. After 5 minutes, he started to yell at me. The phone call made me feel nothing but upset. I really wonder if they know what they are talking about. Where did IRS find all these 'mean, proud, aggressive' employees? read more

A twenty something friend self prepared her return. She is a full time student and has a part time job. She was due a substantial refund. When it hadn't arrived in eight weeks, we checked "Where's my refund" to discover she had mis-typed her SS number by one digit. OOOPs. While I was helping her prepare the 1040x to correct the error, the refund showed up! Clearly a live person at the IRS compared the return to the W2 stapled to it, saw that everything else matched, and processed the refund. Very helpful, very smart. Not something the public usually expects. Good for the IRS. read more