The security guard and Asian male that works the front desk are nice and helpful. The Hispanic male at the front desk with the beard, glasses and goatee is rude. He is extremely unwelcoming and unhelpful. The state needs to regulate their employees attitudes when working with the public. read more

The Representative that I worked with was patient showed me exactly what was going on with my taxes and gave me hope that things will work out. A week later my taxes were cleared, and my refund was given to me. read more

Every time I have come to this office, the staff have been very helpful or as they can be for me just walking in with no appointment. I had to provide proof of identity when I was pregnant and folks were very kind I also came back in with the baby months later for the following year to prove my identity and they were friendly and kind to my kids. I think we can all remember to show care and kindness to others and that will most often, be returned. waiting long at times means someone called out sick or something and often is no fault of the person behind the counter. I always like to ask them how they are doing and if it's typically this busy for them or if it's unusual, they usually do have a reason either a big wave or two people out so short handed etc. I know that would be stressful for me if I was an employee in their shoes. read more

I can not talk with anyone without paying 5 bucks even that I text that I have no money now because I have not received my tax return. I just want a time to talk to a real person to see where my return is. read more

Internal Revenue Service - Public Services & Government Near Me - Sacramento, California

Poorly operated but they don't care There is a appt number but it's something you only discover after visiting Staff too slow to handle public Appt line available but always busy so no way to make appointments read more

Our first appt we showed up, waited 45 minutes past appt time, then were told the one person that could help us just went to lunch Made second appt for 1 month later 2days before this appt we got an email saying our appt was canceled. We called to reschedule and were told it was probably a mistake and our appt was still good but stay on hold while I check. We're on hold for 1 hour and then phone went dead. Showed up for appt and sure enough the cancellation was a mistake. Our appt was 9 am. We got here at 8:45. It is now 10:45 read more

Miss Harris was very helpful and cordial. She answered all our questions that we needed to be answered. Thank you again for your time.

Monday 6/24/24 I arrived at 8:25 am and got in line waiting for them to open. They were supposed to open at 8:30. We stood in line (which got longer and longer) and 3 hours later STILL not open. Finally they told us the security guard didn't show up so they couldn't open! So they couldn't get a replacement security guard?? Whoever the company is they hired for security should be FIRED! So no one got their tax concerns handled. read more

Very helpful staff was given the absolute correct information and was treated with respect and promptness

Why I didn't put five stars? Is this because of the customer service. In my opinion, they don't care about their customers. Mr. Corona was serving me and I was standing for 30 minutes straight up with no answer when I was asking him anything yet? He will tell me hold on just a second. Three stars is for solving my problem. Like I said again I didn't get five stars because customer service sucks at front desk. I haven't been on my appointment yet but I really hope they will do better. But like I said my problem was solved Half way only. The parking lot is huge you don't have to worry about that. There is also some college in the same building. So just a quick tip. Then you're gonna be walking into the building. IRS WILL be on your very right. read more

So I'm the estate executor for a friend who recently passed. I needed to make an appointment to talk about an estate issue. 45 minutes on hold the first time before I was disconnected. Second attempt was ONLY 40 minutes on hold. Got an appointment, and then my wife fell ill and I needed to cancel. I really didn't want to inconvenience them but of course the opposite isn't true -- the IRS could care less. Again, 45 minutes on hold in an attempt to cancel and this time none of the options allowed me to contact a live human being. So Tuesday I'll be a no show -- something I never do but something the IRS richly deserves. read more

Actually, not too bad. Boo for me writing an IRS review, but I had to give them props for friendly service today. Since I am actively doing tax resolution for my clients, I couldn't help but wonder what the "Big Bad" IRS looked like on the inside. This field office is pretty upgraded and it had all the lovely features that reminded me of the DMV - a long line, numbers being called, and of course security. However, the staff was amazingly pleasant and answered all the questions I had about the tax return I was filing. I was in and out of there in 20 minutes (maybe this was a good day) but I was completely impressed. There's always ample parking at this location. read more

Been trying to get my wife's ITIN for the last 6 months. First time rejected because the name didn't match because we got married and I forgot to include a married certificate. That was my fault... Second time rejected because I didn't include a copy of my tax return... The rep I spoke to said to make sure I wrote "copy" on it so they don't process it twice because they already had the original (because that makes sense). Third time I spoke to several reps and no one had any idea as the ITIN department doesn't note the accounts as to why they were rejected, so one rep suggested I went to the IRS department in my city of Sacramento. Doors didn't even open until after my appointment time. Was helped by a guy with the last name of a beer brand (since names are not allowed on Yelp, but it started with a C, so you can figure it out). He was rude yet cocky, so I was optimistic this would be the end of it... Thinking, they can't possibly reject the application now right? Since an IRS agent worked on it for me... Nope, rejected again. Which means the IRS ITIN department is either ran by incompetent people or the IRS agent helping me messed up. Either way, they sure make it hard for LEGAL immigrants to get processed in this country. read more

So the irs building is 9penedbup but this security dude making everyone wait outside. I been here 10 mins already. He is scanning one person at a time. Taking 10 mins at least to let people in. This is ridiculous. There are now 6 of us standing outside. The lady said there is no supervisor or anyone in charge to complain to. This shit is ridiculous. By time any of us get seen the its gna be shut down again. Dude in is high horse. People got things to do man. We are already suffering enough bro. read more

Internal Revenue Service - Public Services & Government Near Me - Sacramento, California

They don't have phone options to get a live person. The office in 4330 watt is understaffed. We were given an appointment a month to the day. read more

Ahhh, freedom. Almost. Anyways, this is my update on this location. The receptionist is always nice and friendly and very knowledgeable. This time around, I FINALLY got what I needed, DONE. And even better, my owing balance dropped drastically because this agent took his time to actually dig and find BIG mistakes and looked into what happened on one of our years. A very BIG mistake made by the tax agent who filed our taxes for that year. (Shaking my head). Anyway, I don't remember what the agents name was all I know is that he had a street look to him. Long hair & tall. He fixed EVERY THING. So thankful to him for catching that. We're new to all this tax filing stuff. He clarified everything with me. How things are broken down and what we should expect once we complete the installment agreement. He was able to get that years 1040 amended and took care of us. We still owe, but NOT NEARLY as much as we did before the first THREE AGENTS. The first three agents pretty much wanted us to pay that LARGER amount of money instead of trying to help us become in compliance with the IRS. They pretty much just wanted the money and wanted to intimidate us and force us to pay what we NEVER EVEN had to pay. Ughh. I couldn't believe it. Thanks to that agent, your IRS location rating and review went up. That agent deserves an award for sure. read more

Security officer is super professional and caring. Very educated on how to handle power in an orderly manner. I am impressed. And to think, he's sacrificing his time to make sure the IRS employees are safe as well as ordinary everyday citizens. read more

IRS no longer allows walk ins, you must have an appointment to get in, even for tax transcripts. I suggest making an appointment as early as possible since the next available appointment is in 2 weeks. Another option is to get an appointment at the Stockton location. I was able to get an appointment the next day. The number to call to schedule an appointment is 1-844-545-5640. For those who have been a victim of identity theft for taxes, I strongly encourage you to schedule an appointment with the IRS since I was not able to obtain my tax transcripts online or even receive them in the mail despite requesting them through the phone prompts. Instead, I received 3 letters for each tax transcript I requested reporting that the IRS was not able to release my tax transcripts because I was a victim of identity theft. Instead, they directed me to contact an identity theft number. Funny thing was, it was the same number I had called to request my transcripts via mail. read more

Welcome to the new America! Waiting outside in 45 minute lines just to pick-up tax forms. I expected a throng of citizens inside as in the past years, but no, they allow only one person inside at a time and then you are wanded/searched and told to sit in a chair just to pick-up a tax form!! A rather brisk wanna-be private security guard with an attitude treats everybody coming in like a common criminal (at 10:30 this morning the line was nothing but obvious retirees, myself included). Really, TSA/courthouse security is a breeze compared to this condescending treatment! Why not just put forms outside where people can pick up and be on their way in a couple seconds. UPDATE 2/13/19 I have conferred with Congresswoman Doris Matsui's office and they have confirmed that they have received previous complaints of this exact issue and that they are forwarding notice to their office's IRS liaison to address this issue. read more

So let's make it clear. If you are going for your tax, income and wage transcripts. You go any time between 830: to 4:30. But if u have some issue with the taxes or making any correction. You better be here at 6:00AM morning. Yeah. Otherwise you won't get a chance to talk to any member about your problem. Cause I wanted only my transcripts and I came before 7 am, which I waisted waiting for hours, I could have come anytime to fill the form. I hope it helps you guys. Good luck. read more

It bites big time when computers are down, especially at the IRS. And what's up with a phone number that refuses to have a live person to speak with? (Heck, if a dead IRS agent could help me from beyond, I'd be cool with that) I visited the office because I need a copy of my transcript (what is this, high school?) for financial aid, and lo and behold, their computers were down. And the jovial, but totally inane agent (watch me get audited now...) gave me a phone number to call, but without a live person to speak with...WTH? I found it a bit too coincidental that their computers went down a half hour before closing time on a Friday...hmmm read more

No stars for all the out-of-the-blue IRS bills I get, personal and business, and 2 stars for how easy it was to get in contact with someone to answer questions about my mystery IRS bills. Zero stars for contacting me two years later about money I owe (???) and negative 3 stars for how much you charge me to pay my employees! I better be rich when I retire and get all that unemployment!!! GRRR! I'm going to round down up to one star. read more

My husband and I went to IRS today at Watt Ave. in North Highlands,CA, our agent was Mark Bonetti, we spent about 45 minutes with him, for absolutely NOTHING, we made the appointment 40 days ago for NOTHING, we told him that we want to make a plan payment in long terms to pay our debt with IRS, we told him that we wanted to pay because our debt is big and we needed his help to do the plan, he said well if I do here to plan payment we charge $224 or something around that, and we said, ok no problem we will pay that, and then he said, but if you do online or on the app, will be cheaper something like $30, and we said, well we don't want to do online or on the app, that's why we are here is because we want to do with you, we brought all the paperwork to show you that we have a low income that's why we want a long terms payment, and then he said, ohh the problem my system is no working, I can't do anything, but I will give you the phone number and the website that you can make a plan payment, and we said, we want to do with you, and he said again my system is no working. its no possible if you want to pay your debts to IRS, this kind of agent don't help the people, how can be an answer that the system is no working, we asked him to teach us to use the app in order to pay, and he said, no I don't know how to use the app. Then we asked him, can we show us how to use the online payment, and he said, I don't know how to use I'm not a computer person... after those answers, we said ok thank you for your time. Well I hope the conversations with the agents are record because, that agent doesn't know how to help people. read more

I didn't have a bad experience. I accepted that I had to get there at 7am (they open at 8:30am) and even then I was 6th in line. I get that could be a down fall but truthfully most of the time the reason for having to go to the office is due to a delinquency on our part. I accepted I would be waiting. When the doors opened at 8:30am, there were about 45 people in line and the first three people where immediately seen so I was bumped to 3rd in line. I was seen at 9:15am (45 minute wait) by Mr. Bonetti. He was kind and polite and made me feel like I was in the best care possible. Let's be clear, I didn't approach him with a bad attitude. I knew he was going to be my advocate if I was calm and respectful and he helped me take notes and made sure he answered everyone of my questions. If you can avoid being in a position to have to go to the IRS office (aka file your taxes, AND on time!) then you should do that. It's a long wait and unless your prepared I can imagine tests many people's patience. I watched an episode or two on Netflix to help with the wait. I only deducted one star for the wait time. GOOD LUCK!! read more

So first off there is no irs service for all of reno and this office is only doing appointments and they only have two representatives working to help the appointments. This is so broken I'm calling the board and getting this brought to attention read more

I initially tried to resolve my issue by calling the 1-800 number, however after being on hold for 1 hour and 25 minutes I was informed that I had to go into the nearest location. I had been dreading and putting off a visit to the IRS office, but finally had to get down to business and go. Just in case you were wondering, visiting the IRS is just like visiting the DMV but without the option of making an appointment ahead of time. I arrived on a Wednesday afternoon and there were only two people in line ahead of me. After checking in I was given a number and instructed to wait in the lobby until called. I settled in expecting a very long wait but surprisingly I only had to wait about 40 minutes. I know this may seem long, but I was counting on a minimum two hour stay. Once in the little booth with the IRS agent my issue was resolved within 10 minutes and I was on my way with the rest of my day! I suppose the easy of resolution depends on the nature of the problem, fortunately mine was a paper error on the part of the IRS. read more

Get there at 7-8. Be one of the firsts in line. Doors open at 8:30. Bring a book or an iPad. Expect to wait 2-3 hours. BRING HEADPHONES. this is my advice. I you can do your stuff online. Make it happen. This place is the DMV x 10 read more

Internal Revenue Service - The line at 8:00 am on wed - Public Services & Government Near Me - Sacramento, California

There is absolutely no way to correspond or talk with someone about our refund from the IRS. The info online says we should receive our refund within 8-10 weeks if we sent in our tax forms. We sent the forms on March 13. The postal receipt indicates the IRS in Sacramento received the package. It is now June 16 and we have not heard anything. When I try to find out the status on their website, the message is always that they cannot find any information. In contrast we received our CA refund within a few weeks of filing. I know the health crisis plays a role but three months is rediculous. read more

As I sit here pondering why I ended up in this situation, actually forgiving myself for getting into this financial mess. I have to wonder how the workers continue to come to work well even though it's my second day I've only met two people...The Security Guard and the Receptionist who both have wonderful personalities even dealing with numerous individuals with terrible attitudes. I've decided to just sit back and watch the show! read more

Internal Revenue Service - Almost empty waiting room still... No ticket for me - Public Services & Government Near Me - Sacramento, California

Who wants to come here or the DMV. For the most part service was pretty quick I was able to get a fast pass to come back because I left a document behind. I wouldn't call for questions, you'll get RUDE customer service so just call to make an appointment any other request you could do online or walk in. read more

Wait time 60 minutes after an unbelievable about of questions. You would think they would have more people to help you this time of year? Very frustrating. IRS solution to all questions, just go to our website. Sad read more

I have to say this is my first time going to the IRS office, it's a bit of a Matrix getting there, but once you arrive and you get to the entrance and get your number and wait on a good day with just about 1/3 of the lobby full you might get a nice African American lady who pretty straight to the point on the subject but through if you have all your documents in order and prepared by a real tax preparer. They can help you with the basic no problem. At least that's what I went there for was just some general questions and submission. Now this rating is just for the service provided at the location and dose not reflect on the outcome of the return itself. This is usually is a rare occasional visit. My wait time was about 30-35 mins. Impressive in my opinion. read more

If I could give a negative number rating I would!!! How is it on a Monday that the office has 12 booths and only 3-4 of them are actually being occupied?!?!? Hire more people!!!! Tried the online services but that doesn't neither just like the IRS!!!!! Get here early bring headphones and ur iPad or or whatever to entertain you... It's gone be a long long wait!! The beauty of being a Working American tax payer... GET YOUR STUFF RIGHT IRS!!! read more

Insensitive IRS pawns that are told by the almighty powers in Washington to collect taxes no matter what. Do they really care about the tax paying Americans who pay for their jobs and health care...they are exempted from Obama care. Sit behind a desk and give #800's and tell you your on your own. I tried to take care of my father's taxes and all I got was silence.The wait is terrible and the location is a little difficult to find. Second rate government hole. Dish money out for all the illegals but where is the help for people who are born in this country. read more

This place is so unorganized and so unprofessional. No one not even a walk-in should have to wait there from 9:30am-2:30pm just to be seen for a transcript. This place is so lazy there staff is horrible. There probably nice people but they are lousy workers. This company needs a lot of upgrades & staff training. I honestly want to rate this place a -5 Stars read more

Aside from a long wait (which I expected,) my experience was excellent. I arrived at about 930am and waited for about two hours to get to see a rep. I met with S.W. who was very friendly and knowledgeable. She had my frozen refund unfrozen in about ten minutes. I'd previously spent hours on the phone trying to resolve this. The office seemed to operate in an organized manner and the security guard was also helping people. read more

There was absolutely no rhyme or reason for the order in which they called numbers. I waited three hours for 5 minutes of service. I hate this place. I give it 2 stars instead of one because it had an extremely diverse client base which entertained me, and I have to trust that whatever keeps them going back must be worth it. read more

Other than the receptionist, who is drunk with power, the Technicians I have worked with (Stewart Davis and Mei Hauang) were kind, knowledgeable, and intelligent. The major problem with this place is that the System is set up to make you uncomfortable while you wait, possibly in an effort to get you to leave... I spent around 4.5 hours total there, helping a friend straighten out a tax situation. Your first obstacle is the office guard; he is formal and polite, but asks if you are carring weapons or mace, which certainly sets the tone for your visit and lets you know what the IRS is worried about from the general public. He will ask to search your bags as well. Once making it past the guard, you will encounter the Receptionist, a nerd-type with all the power to control your visit. He will ask your tax issue (as if you knew!?!) and won't elaborate on anything if you ask for more details about what is in store for you. He will punch in a code, and print out a number. This is his job, so it makes sense why he is unhappy and not friendly or helpful. He is bored and performs the function of a machine. He yelled at my friend and I before we even got to him for having coffee cups in our hands. Lidded, covered, eco-friendly reusable coffee mugs, like most normal adults with jobs have. He said we aren't allowed to drink or eat while in the office, and I countered that we wouldn't drink them, and my friend, who was completely DONE with this place on our third visit, just went to take them back to the car.... (no chance that we would be called right away, so no harm done.) At this point, there were about 50 people in the waiting area, and a line out the door. We had number 102, although the numbers are not in sequential order, but by topic and content knowledge of the technicians. We waited from 8:30am until 10:15am. Once we were called, the Technician was super nice and helpful - i felt bad for her having a room full of people who are fuming and angry becuase of the wait. The bottom line is bring something to read and be prepared to wait. read more

Extremely poor service here. The guy at the front desk kept yammering about getting there at 6 am and refused to understand that I start work at 6! They NEED to extend their hours, and have more people working there. read more

Yeah no one likes the IRS. 3 stars just because the wait on the phone is insane. Waited 1 hour to speak to someone for only 7 minutes. Guy on the other end was very friendly and very helpful. That'll get him at least a 3 star. Still hate the wait. read more