I wanted to take a moment to leave a heartfelt review for R. Tate, who works in Offer in Compromise with the IRS. Like many people, I was honestly scared going into this process. The IRS has a reputation that can feel overwhelming, and I chose to complete my Offer in Compromise on my own instead of hiring a CPA or accountant--which made it even more stressful and time-consuming. Throughout the process, I had a lot of questions and moments of uncertainty, but R. Tate was absolutely incredible. She was patient, kind, and took the time to answer every question I had without ever making me feel like a burden. Even when things got complicated and I had to go through the appeals process--which ultimately ended in my favor--she continued to support me and guide me. What truly meant the most to me was that she went out of her way, even calling me after hours (despite being two hours ahead), just to personally let me know that my application had been approved. I was in tears. That moment meant everything to me. I know the IRS can get a bad reputation, but R. Tate is one of those rare people who genuinely cares and goes above and beyond to help others. Her compassion, professionalism, and dedication made a very stressful situation feel manageable, and I will always be grateful for that. Thank you, R. Tate. I truly appreciate you more than words can express. read more

I file my own taxes and I am strongly opposed to taxes but for the sake of living here I have to file them and I do not want to go to jail. I recently got a notice from the IRS saying that I owe " X" amount of money. The thing is though is that I paid my taxes when I amended them in February and they took out my money from my bank account. I get a letter saying that I owe the same amount that I paid initially the only difference is that they added 34 cents on the IRS end. So all these guys really coming after me over 34 cents perhaps ? I wanted to call and correct them on this because I'm being held hostage about paying my taxes yet again before a certain deadline or I'll be paying more interest for something that they should see in their own account that they took out of mine. Unfortunately there is no one to call and navigating the phone call it's like walking on eggshells . I want to say I've tried about 50 times to call the IRS and I was unable to get a hold of a single human. Overall, I know I will get this money back one way or another. Maybe one day we will be like all other countries where we don't need to pay for having to get our taxes filed and like most modern countries do. Whatever happened to those 86,000 agents that you hired last year that you're not talking about this year? Did he all get laid off because of AI taking their jobs? Do better! Oh! And Taxation is theft read more

Never written a review of the IRS previously. Taxes have always been somewhat of an efficient process. Definitely processed within 4 weeks. Many people this tax year, 2025, have taxes that have been sitting stagnant with no updates for 30 days +. Calling the IRS is pointless as they just say wait up to 9 weeks. Their website says 21 days, which is completely useless, if they can willy-nilly change the processing time whenever they feel. They are also requiring multiple people to verify their taxes. American citizens that have been filing taxes for 30+ years. And then tell you to wait up to 9 weeks to see what happens. Completely unacceptable and ridiculous. This new administration is completely inept. And the folks they fired from the IRS were definitely the backbone of the department. They need to bring competent workers back in office. We pay our taxes diligently all year long, and hope that when its refund time, they would be just as competent and efficient in processing them, since this is not a surprise and tax season repeats year after year. read more

I never thought I'd be writing a review for the IRS - especially a POSITIVE review. Certainly, Intuit's TurboTax deserves some credit for this review, but I can't help but be surprised that I'm focusing first on the IRS. So, what's the BIG DEAL? I got my refund in 3 days! Yes, you read that right - THREE DAYS! I filed my taxes electronically through TurboTax on February 10th. I was then notified about two hours later that the IRS had accepted my filing. That was astonishing in itself. But then to see a deposit in my checking account on February 13th from the Federal government for the amount of the refund on my taxes, THAT was just mind blowing!!! I'm holding back on that last star, however, until the IRS decides to stop taking any taxes at all from me. read more

Irs before pandemic used to answer, 7am now they don't, every other day I call is busy, it is June, I still have not received my refund, got thru 2 times the 1st waited 1 and 40 minutes the rep couldn't hear me, that was a waste, 2nd waited 1 and 40 minutes again someone helped, sent necessary papers to process reject team, 3 week later got thru, waited 2hrs for voice to say to call another time, needed to find out update, here I am no refund yet, the system is terrible. Wasted my time in things I could have accomplished.​ read more

The IRS AI is not user friendly. You think you are saving time and money but your AI is not completely working. You talk to anyone and AI hangs up on you. You people at the IRS gotta do better. I have and issues and I can't get it resolved and AI is shit. If I can't talk to anyone then how do I solve the issue??????. And the bad part is they will never see this review to address my issues. IRS SUCKS??? read more

Wife and I filed married jointly Feb. 4. Automatic on hold that day. My CPA is useless. Hired a new one. Very simple, straightforward return as always. I am retired military, wife is still working. They are the most moronic, disgusting entity in our government. I think. Then again, it is the US Government. Please Vladimir, put a nuke on their headquarters. Let us have some satisfaction. read more

Has anyone gotten a tax return I filed early in February and I've gotten hung up on , can't talk to a human , and been on the phone since 7am - 7pm it's been 12 weeks . No letter or any information I've on hold for 2 hours and disconnected twice . Every time I've had a opportunity to speak to someone they transfer you to be on hold for 30 minutes to an hour read more

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Pre refund, I got sent a letter to verify my identity on id me. Absolutely. Week passes I got sent a letter (instead of my refund) that my information was accessed on id me. Yeah no shit, that is what you asked of me. Still no refund. Wtf read more

Are you EVER able to SPEAK to a HUMAN...W T actual Robo call Fk? I made several attempts to speak to a LIVE PERSON. I would like to get my IP PIN... seeing as doing MY TAXES online I COULDN'T submit without the pin, SERIOUSLY FRUSTRATING!!!!!!!! read more

March 24,2026 Have been on hold for almost 2hrs n was told my wait time is about 30 to 60 minutes that was at 8am its almost 10am and the reason for calling is because they are claiming i never made my first payment when clearly my statements dont lie my made payment on March 3rd so wtf irs are you ppl trying to scam american tax payers now ???? F the IRS read more

Deborah, in the business and speciality tax department is the RUDEST person I have EVER spoke to on the phone. She talked like she was drunk and continuously interrupted me. She is an absolute waste of our taxpayers dollars and I pray one day to meet this woman in person. read more

Wish i could give 0 stars. These representatives come off as they hate their job and their lives. They're all rude. You wait two hours to speak with somebody just for them to hope on the phone with an attitude. Clean house and get all new people in there, or just get rid of the IRS as a whole. People hate yall! read more

Is so uptight about taking money from people that they would prefer I risk my life on bad tires as long as they can take money from my account. Took money out of my account instantly while I was saving for new tires. Went to get them done a week and a half later and was told I almost hand a blowout because the IRS decided their money was more important than my life. Useless people doing useless things for people who work too hard for near nothing. Bunch of scam artists. How about yall focus on real issues like repaying roads in a timely manner to avoid risks, or is that too damn hard? With the way the IRS takes money from people, you'd think they are the ones scraping to get by read more

Irs is the most unprofessional, unuser friendly service ever. They're always full capacity when it comes to trying to get in touch with somebody. The computer generated is horrible. I be if I stoped paying taxes they would find me personally, but when trying to get in touch with someone there's no body. read more

I understand this is a busy tax season. However, if the federal government can allocate funds to international aid, newly created departments, and increased compensation for certain officials, it is reasonable to expect that sufficient resources could also be allocated to adequately staff the IRS during peak filing periods. At present, it is extremely difficult to reach a live representative. Hold times are excessive, and even after waiting, callers are often disconnected or told that no one is available. The IRS is prompt in sending written notices, but the same urgency is not reflected in its phone support. Taxpayers are instructed in these letters to call specific departments, only to be met with automated messages such as, "Due to high call volume, we cannot assist you at this time," or advised by other departments to "keep trying" with no meaningful alternative offered. This level of service is highly inefficient and frustrating for taxpayers who are attempting in good faith to comply with IRS instructions. Taxpayers should not be required to call every day, with little to no chance of speaking to a representative or receiving timely assistance. Strengthening IRS customer service--particularly during tax season--should be a clear operational priority. read more

Wait times 2 plus hours Wait times 2 plus hours, no real help available, one change is a wait of 4 to 12 weeks. Got disconnected after an hour on the phone just to start over again. I have logged dates, video record of calls for a running time stamp of how long it takes to get a person on the line, have names and badge numbers for each call. If I owe money I am subjected to huge penalties and interest but if the IRS owes me money I have to wait 4 to 12 weeks. The website is a mess and consistently incorrect. Payments received not showing. Believe it or not married filing jointly causes huge problems when owing because the IRS will put one spouse as Primary one year and the next year the Spouse is Primary. So you have this Primary and Secondary going per the IRS for yearly filings that does not combine as jointly when making payments. It's a huge mess on the taxpayer. Every year my husband is the taxpayer and every year I am the spouse but the IRS gets it twisted to make it difficult in payments received. I cannot believe as a tax payer that my paid taxes fund such an incompetent federal government agency. The IRS representatives are no help and give you non-sense information to get you off the phone. The can I put you on a brief hold for 5 to 7 minutes all thru our the call is a waste of time. Filed a Form911 for a tax advocate...another 30 day wait just to see if they will respond and it's up to their discretion to even help you. Not even an automated response that your form has been received. Just wait the 30 days before you call. The hardship in wait times, lack of knowledge in helping the tax payer and the weeks on end in hopes of a remedy is disgusting. Treasury Dept website is down so no complaints can be filed and they do not answer the phone as well. I am so sick and tired of federal government offices. Social security is just as messy. They want people to give up. I refuse. I'll call every day if I have to too. Fix it!!! Better yet...I hope Trump fires them all!!!!!! read more

I literally couldn't get anyone to talk to! They said I just had to keep trying - indefinitely! Then I went online to make a payment and without explanation, it wouldn't accept my information This is ridiculous! What is going on with the people handling our money? read more

The irs helps people steal, they sent me a check 3 times over already even though I told them it would be stolen. They have my bank account where they deposit my last 2 years. But they wanna keep mailing it....well go ahead then ima let them waste thousands til they decide putting a simple 700$ in my account cost less taxpayer money read more

I filed my 2024 taxes back in February of 2025! Over a year later and I still haven't received them! Back in middle of January some lady told me I'd have them by February 26th. I've been trying for weeks now to pull it up on wheres my refund. Couldn't find anything for weeks. So I decided to call today, this lady said I don't know who told u the 26th? But I'm sorry that was wrong information! There's no date yet, I'll submit a request cause we're way over time frame. Someone will contact u in 60 days!! R u kidding me?? I have yo wait another dam 60 days wtf is the hold up???? read more

this is absolutely insane I e been doing my taxes along time and I've never had to wait this long for my tax refund. it's absolutely killing me right now I usually get it by feb 20th and hear it is march 19 th and I still haven't gotten it. I live paycheck to pay check and I'm sry but this time a year I depend on this money cuz I have 2 kid bdays in December plus Xmas so yea Im hurting right now with my bills piling up. and I can't speak to anyone this has been such a bad experience read more

If I could do less than a 1 star I would. I have waited well over a year for a refund and any time I call it's always automated and will never let me speak to a representative. Absolutely terrible business filled with scammers and fraudsters, absolutely would NOT recommend. read more

M's Santos, #1003980427 rendered outstanding customet service. She was very knowledgeable, efficient, thorough and caring. I greatly appreciated her service. Thank u read more

Dealing with the IRS has been one of the most miserable experiences of my life. They are a picture of pure incompetence--an agency that seems to exist only to waste time, spread confusion, and treat taxpayers like garbage. Calling them is an endless loop of hold music, dropped calls, and clueless representatives who contradict each other at every turn. You'll never get a straight answer, only excuses and attitude. What makes it worse is the complete lack of accountability. They misplace documents, drag their feet for months, and then have the audacity to penalize you for their own mistakes. Every interaction leaves you feeling belittled, ignored, and stuck in a system that couldn't care less if you drown under the weight of their failures. The IRS is the definition of government dysfunction--unprofessional, unhelpful, and utterly careless with people's lives. If any private company treated customers this way, they'd be sued out of existence overnight. But because it's the IRS, they get away with it. Absolutely disgraceful. read more

IRS: The Only Subscription Service You Can't Cancel Just paid the IRS thousands of dollars and I didn't even get a tote bag, a thank-you note, or a sticker that says "I Funded the Government." Nothing. Not even a warm hug or a vague promise that potholes will be filled faster. Every year, it's the same: I plug my info into tax software like I'm solving a puzzle from Saw, only to find out I somehow owe more money than Jeff Bezos, who paid zero. Make it make sense. Also, the IRS really needs a new slogan. Might I suggest: "The IRS: Give us your money, or we'll take your soul (and your wages)." Seriously, at this point, I feel like I should just send them my bank login and a fruit basket. If you're wondering what it feels like to be legally mugged--file your taxes. read more

If i could give negative stars there score would be -1000 stars want to hire 8k more employees but can't pick up the phone for a simple questions there all worthless and over payed read more

They screwed up, took over $500.00 my tax return they weren't due, admitted they screwed up said I'd get my money and now won't give me my money and have blocked my phone number! Thinking of going to the court house with all my paperwork and filing a small claims lawsuit against them. read more

Can never get a hold of them. Automated phone system SUCKS. Designed to thwart each and every caller. I hope the IRS is overhauled completely one day, they don't deserve to be called an "agency". read more

I am beyond exhausted with the IRS. Every time I call, it's the same nightmare: excessive wait times, endless call queues, getting tossed around by the automated system, and when you finally reach a real person, they're rude, dismissive, and clearly don't care about helping. If you hate your job that much, just stay home. If there was an option to give zero stars, I would. Anytime someone even mentions the IRS, my stomach turns. It's a group of people who lack compassion and basic decency. Ugh. read more

I called on 11-28-2025 at 1:30pm the lady didn't tell me her name however,she was mean and nasty the entire conversation without a cause! I am a middle age black lady the lady on the phone was black. It is my experience it doesn't matter if it's Walmart are the IRS most of the time they are the nasty people without a cause. I didn't disrespect her are talk back she was very rude without a cause. She was short and mean and now that I resolved my issue with know help from her. I am going to call back and make a complaint and follow-up!! read more

If I could I will give IRS a Zero star. My amended return was acknowledged received in April 2023. Two years later still showing not processed. At least a year ago I was able to talk to a human who said they will research and get it processed. Since then, it is easier to talk to a wall. Their AI voice system takes you through endless loops and hangs up. At least a year ago after some waiting one could talk to a human. As a tax payer I want my service or my money back. read more

I have called IRS five(5) times each represatative who answered the phone hung up in my face .. no jokes ! They don't know their work or nothing about taxes.. this ashamed now I see why President Trump want to get rid of the IRS. These lazy workers don't know nothing about taxes or customs services skills.. I wish upper management would look into phone calls and see how rude these people are who work for the IRS , this really needed to investigated. .I called today which I May 19, 2025 about my 2023 taxes that have a code on them each worker don't know the code are what's wrong with my taxes .. This is a disgrace to me as citizen. Guess what I'm still on hold waiting on someone else to help me. read more

Internal Revenue Service - I'm still on hold this is six (6) time I have call - Public Services & Government Near Me - Washington, DC, District of Columbia

I was on hold for 45 minutes then hung up on. I don't know maybe with all the money you take from tax payers you could get more people to work for you or get better phone lines!!!! read more

You would think if the IRS really wanted their money, they would invest in better technology infrastructure to support their high volumes or idk - invest in just modernizing enough to where people can do things on their own. Instead, simple requests, like trying to change the bank account that you're paying with, require phone calls. Ironically enough, the phone system tells you that most things can be done online (I guess we haven't tried to use our own systems, because when you go online, it tells you, this can't be completed online and provides a phone number to call). Then comes the phone system. I thought the Post Office had the worst website and phone system. Then the IRS said "hold my beer!" You call and IF you actually get to the queue area, its HOURS on hold (not even joking, do this on your day off because as far as these people are concerned - you have no life - your life revolves around them and waiting on hold). What's more than likely to happen though, is the phone system is going to tell you that due to high volume - kick rocks and try again on a different day - and hang up on you. I've tried calling different days and times over weeks and nothing. I'd say keep thorough logs of ALL attempts to contact them because they'll likely have the nerve to come after you for evasion when you've been trying to make things right for MONTHS (or maybe YEARS). And how else are you supposed to get thru to them? read more

Quick responsive and excellent customer service. No wait time. Call to 800 no. Had a very positive experience both times i called and in person in the plantation FL office read more

0/10 would not recommend. Phone hold time is absurd, and then you get "disconnected" all the time. When you do talk to someone, they obviously hate their lives because they are so rude and mean to you. As a small business owner, using their website is almost impossible, it is not user-friendly in the slightest. do better government. gah. read more

Internal Revenue Service - Here is my cute dog, he could do a better job than the IRS - Public Services & Government Near Me - Washington, DC, District of Columbia

I was on hold for hours! Fowling day I tried and didn't get any result either. System is so horrible I really run out of choices. I now convince our government doesn't care about its own people! read more

The IRS should continue to offer the free fillable 1040 form for incomes of over $100k so that an individual does not have to go to a third party. It has proven to be both convenient and easy to use. read more

Tax return process needs to be improved. Tax return is perfect and filed with person at H and R block. Past 21 days now. Unreal. No reason given. Called and automated person said they I wasn't allowed to talk to a representative . Then I asked again and it hung up on me. Lousy customer service. IRS NEEDS TO BE SHUT DOWN! let Ai handle returns or just tax us less and eliminate returns. read more

Hey you guys have the worse customer service representatives ever. The lines are always on hold, key buttons never work and the bot never ever understands me all the time it takes me 2 weeks to directly speak to them. I'm gonna end up in the ER having all those hold times. Bad. read more