I wasn't looking forward to shopping for a new mattress. It is a considerable purchase. So many…read moredecisions to make. What would help my back and hip complaints? Which brand? Which level of support - soft, medium, or firm? Longevity? Warranty? Price! Chetna at the Fairview Kitchener location was a great help. She asked me questions to learn my concerns. She led me through their mattress comfort test. With those results, she could narrow down my options to a few strong contenders. Finally, she took extra steps to offer me the best possible price. Chetna's honesty, customer service, and her knowledge of her product are exceptional. I have no hesitation in recommending this saleswoman or this store. Thank you, Chetna. I am a very happy customer.

I was looking for a Bloom mattress and was very pleased with the purchase. No-fuss, no muss. Got a…read moremattress, box, steel frame, and comforter set for under $700.00. This was all for a Double Size bed with free delivery. Highly recommend!

From the owner: Brand Name Mattresses for Less. Free Express Next Day Delivery. Quality Mattress Sets: All Sizes,…read moreAll Comfort Levels.

DO NOT buy from them. I have purchased furniture from Leon's, La-Z Boy, The Brick and many more…read more The purchase is a Christmas gift for my mother. They have received full payment. They arrived at my moms home and call me and asked for me to text them my license. All the years of ordering furniture this has never been asked. I've spoken to them on the phone and through email and not once did they say this was required. I spoke to a manager, Abdul and he said it's their policy. I asked him to show me where on the website is this policy, before you place a order, he wouldn't answer me. They are stressing my elderly mother and refusing to deliver her Christmas gift. I emailed them a bill for verification. They left without delivering the furniture. This was supposed to be a happy moment for our mother, the stress she and I went through is not acceptable and nobody should have such an unpleasant experience. Any legal advice would be appreciated.

From the owner: Affordable and Quality Furniture delivered for free to your doorstep. we are proudly rated as a top…read morecustomer experience online furniture retailer. we serve Toronto, GTA, Ottawa, Kingston, London, Hamilton, Kitchener, Waterloo, Cambridge, and Guelph. all home furniture is available; Bedrooms, Mattresses, Dining Sets, Living sets, Coffee Tables, and more ...

it was perfect. never had any issues. delivery was timely and the sales guy explained everything…read morethoroughly

Buyers beware Sleep Ezzz Mattress Express are a 100% rip off…read more. Wednesday, August 22, 2018, My wife and I stopped in to look at beds at Sleep Ezzz Mattress Express. She asked a few questions and laid on a few then decided to purchase one. The bed and a few accessories came to $1010.00. She gave the a man $1060.00. Not knowing that 2 $50 bills were stuck together. As the man behind the counter started to count out the money he said I think there is an extra $50. I spoke up and said well that's really good & hard to find now a days honesty. He chuckled and said that's why I've been in business for 30 years. We were gone for about an hour & returned to the store. We got back into the store and exchanged pleasantries. I then said to him we have a bit of bad news. I told him we'd like to cancel the order and we would like our money back. The man was like Dr. Jekyll Mr. Hyde... He threw his hands up in the air and said oh we can't do anything for you all sales are final. He then said you must of went somewhere else and found a better deal. He said I've been doing this for 30 years and I've heard every excuse in the book. He says all buyers are liars, I said I have nothing to lie about. I was shocked to see the change in this man in a matter of seconds. He said I can't do anything for you until next week sometime. The owner of the place lives in the United States & has all the codes for returns. I said that's fine we'll just sit here while you make the phone call. I said I don't want to leave without my money something doesn't sound right. He pointed at the receipt and said look it says in small print all sales are final. I said yes I understand that but we were only gone for an hour. He said this sounds way too fishy you went somewhere & got a better deal. By this time going back-and-forth I was starting to get upset. we went to the car, A few more minutes past and the old gentleman came out of the store heading in our direction. He said well I made a few phone calls got a hold of the man's daughter and he's willing to give you $900 back He threw his arms up in the air and said that's the best we can do take it or leave it. He opened the drawer where our money was still sitting took off $110 and threw the rest on the counter. My wife begin to count it and of course it was $900 She took it and put it in your purse I said you should be ashamed of yourself. To take $110 from us for doing nothing. I came in and I'm blowing air and you're charging me $110 He said like I told you before all buyers are liars, I've been in this business too long & I've heard everything he said you should be thankful you're getting $900 back I could've taken 25%... I told him no where in your store do I see a sign that says all sales are final. He said it's on your receipt in the small print if you would just read it. I said I get that I understand. My wife works down the street at a big box store called Walmart. I said you know people have always complained about big box stores doing everybody wrong. But you know something they treat their customers right. They don't care what you bring back, if you have a receipt they give you 100% of your return. If there's no receipt they will give you a store credit. Because the big box store remembers one thing. The customer is always right. Hallelujah for the big box stores. You should be thankful you got your $900 I didn't have to do that. Again he throws it in my face all buyers are liars. I said well you need to put a sign up in your store somewhere on your window stating that all sales are final. Everybody in business does this he says. I said no they don't I said the customer is always right go down to the store buy something at Walmart leave it for an hour come back and get your full refund no questions asked. 100% each & everytime. I said I'm not done, he said call a cop call who ever I'm right & your wrong. I said not everybody is dishonest again he says all buyers are liars. This place & how they treat people is uncalled for. They need a course on how to treat their customers.... We left very disgusted & shocked. I lost sleep over this $110 loss. I miss the days of the customer is always right no matter what. Sleep Ezzz should be called Sleep sleaze So if you have nothing better to do with $110.00 go in slap it on a bed and tell them #Jamiesentme

I purchased a metal bed and the second night it broke. The welding just separated from normal…read moresleeping. There were no weight restrictions provided for the frame and I had a similar one purchased years ago that lasted for maybe 50 years. The store failed to return the item and said they would follow-up with the company. I followed up with the store a few days later to check on the status and they said they would get back to me. It has been two months and they never returned my email to explain or return the item. Horrible customer service I will never go to this franchise again. Approximately $200.00 for nothing but a headache.

the service from Barry was second to none on my couch purchase…read more The explanation of warranty down to the delivery was also great.

Very friendly and helpful staff! after sending pictures of jets and air diffusers that were…read moremissing/not functional on our used tub, they were able to figure out all the needed parts! they put them aside for me since I was driving from out of town to get them. The price point for chemicals and hardware is great! We also took advantage of having some things shipped to our home that wasn't in stock at the time and it arrived very quickly! Bravo Home & Leisure team!

I am from the Petrolia area, and they were worth the drive!…read moreWe were getting jerked around with local (london area) vendors, and could not find a tub that was both well made and affordable. I called on a lark and was quickly put in touch with Kevin, who later even called me back outside of store hours to answer my questions. We got a great deal on an amazing hot tub from Kevin, and the support they gave us was unbeatable. 10/10, definitely worth checking them out regardless where you live.

I have been a loyal Sleep Country customer for 20 years. My experience was always positive until…read morethis month. I am sad to write that Sleep Country is no longer the trustworthy business it once was. I strongly caution others against shopping there. In January 2026, I purchased the same Sealy Queen-sized mattress and box spring that I had previously purchased several times from the Sleep Country Canada store, on King Street in Waterloo, Ontario. I paid for "green glove" delivery service. Previously, Sleep Country included delivery cost as part of the sale, however, they have now moved to a third-party provider and charge an additional fee for delivery. I was happy to pay it as I had no other means of collecting the mattress. When the deliverymen arrived at my home, they were not very clean and made a mess. They tracked mud inside and left marks on walls. They also informed me that they could not move the mattress and box spring up to the second floor as these items "would not fit up my staircase." I explained to them that previous delivery teams had had no difficulty. They argued that I must have bought a different product. I walked them upstairs to show them that this was no the case. They said, "Well, we cannot see how other deliverymen got them upstairs." Ultimately, they managed to move the mattress upstairs, but they abandoned the boxspring in my living room and drove off. When I complained to Sleep Country, Amber from customer service called me back. She offered a $100 gift card for future purchases, but said that she could not refund the delivery fee. I explained to Amber that I had paid for a service that I did not receive, and told her that I would prefer a refund. She was unwilling to do this. After buying 4 mattresses and box springs, Sleep Country has now lost my business forever. I cannot recommend them and caution others against doing business with Sleep Country; they cannot be trusted to honour their contracts and will not make things right. BEWARE!

I had the worst buying experience ever. Bought a boxspring and mattress and was told it would…read moredeliver on a Tuesday in about a week and a half away. Did not deliver and after calling the store several times being told the purchase was put on hold but could not tell me why. The Waterloo store could not get customer service in Toronto to speak to them. I called customer service myself and got through the first time. After being put on hold for 15 minutes they said that my order was on hold because they don't deliver to Bracebridge on Tuesday. They just put the order on hold and did not get back to the Waterloo store or the customer...me! I asked when it would deliver but they couldn't tell me plus now they say there is a $50 delivery charge to Bracebridge. I was told in the Waterloo store there is no delivery charge. After going back to the Waterloo store twice and talking to the store manager she finally found out that they would deliver in 2 weeks. This was not good enough after waiting 2 weeks already and my daughter now sleeping on the floor. The Waterloo manager recommended that I cancel the order and get a refund which I did. I went to Sleep Country because they are a large store and I thought I would get good service. Instead I got the worse service I have ever had making a fairly large purchase. I would be careful when they say there is no delivery charge and don't expect them to deliver when they say. Ron P Wellesley ON

The staff at Smitty's are all very helpful whenever I have a look for something new in my home. I…read morelove the fact that they have so many Canadian manufacturers as part of their product mix. I realize that they may not have the exact piece I'm looking for that I've seen online, simply because it's impossible to have every piece in the collection. My recent purchase of a Sealy mattress was fantastic - their delivery guys were pleasant and professional - taking care in moving such a large piece into my home. Thanks Smitty's!

From the owner: Our vision is to be seen as the best choice for quality furnishings and a better buying experience!…read moreThe Smitty's Advantage: - Customer satisfaction and tremendous value are our trademarks. - Showrooms feature creative full room settings so you can visualize how the product will look in your home. - Sales consultants are relationship builders and are passionate about decorating. - Offer full delivery and setup of everything we sell to a wide area surrounding our stores. - Smitty's business was built by providing consistent and unparalleled service in our showroom right through to our one year in-home warranty promise.