I have been a loyal Sleep Country customer for 20 years. My experience was always positive until this month. I am sad to write that Sleep Country is no longer the trustworthy business it once was. I strongly caution others against shopping there. In January 2026, I purchased the same Sealy Queen-sized mattress and box spring that I had previously purchased several times from the Sleep Country Canada store, on King Street in Waterloo, Ontario. I paid for "green glove" delivery service. Previously, Sleep Country included delivery cost as part of the sale, however, they have now moved to a third-party provider and charge an additional fee for delivery. I was happy to pay it as I had no other means of collecting the mattress. When the deliverymen arrived at my home, they were not very clean and made a mess. They tracked mud inside and left marks on walls. They also informed me that they could not move the mattress and box spring up to the second floor as these items "would not fit up my staircase." I explained to them that previous delivery teams had had no difficulty. They argued that I must have bought a different product. I walked them upstairs to show them that this was no the case. They said, "Well, we cannot see how other deliverymen got them upstairs." Ultimately, they managed to move the mattress upstairs, but they abandoned the boxspring in my living room and drove off. When I complained to Sleep Country, Amber from customer service called me back. She offered a $100 gift card for future purchases, but said that she could not refund the delivery fee. I explained to Amber that I had paid for a service that I did not receive, and told her that I would prefer a refund. She was unwilling to do this. After buying 4 mattresses and box springs, Sleep Country has now lost my business forever. I cannot recommend them and caution others against doing business with Sleep Country; they cannot be trusted to honour their contracts and will not make things right. BEWARE! read more

I had the worst buying experience ever. Bought a boxspring and mattress and was told it would deliver on a Tuesday in about a week and a half away. Did not deliver and after calling the store several times being told the purchase was put on hold but could not tell me why. The Waterloo store could not get customer service in Toronto to speak to them. I called customer service myself and got through the first time. After being put on hold for 15 minutes they said that my order was on hold because they don't deliver to Bracebridge on Tuesday. They just put the order on hold and did not get back to the Waterloo store or the customer...me! I asked when it would deliver but they couldn't tell me plus now they say there is a $50 delivery charge to Bracebridge. I was told in the Waterloo store there is no delivery charge. After going back to the Waterloo store twice and talking to the store manager she finally found out that they would deliver in 2 weeks. This was not good enough after waiting 2 weeks already and my daughter now sleeping on the floor. The Waterloo manager recommended that I cancel the order and get a refund which I did. I went to Sleep Country because they are a large store and I thought I would get good service. Instead I got the worse service I have ever had making a fairly large purchase. I would be careful when they say there is no delivery charge and don't expect them to deliver when they say. Ron P Wellesley ON read more

Businesses show their true colours in the way they deal with a customer's problem. Having had a good shopping experience previously at this store , I bought a double bed recently; the quality and the price seemed satisfactory. The problems started when the bed was delivered. My CO detector was knocked off the wall I realized the bed was too high for the room and the existing headboard. At 3pm I phoned the store to discuss possible solutions- by 9 pm ,closing time ,no one had phoned back We eventually decided to take the bed off the metal frame and return the frame Next day I was told by manager Erika that Sean- our salesperson should have told us about the option of a thinner box spring . She agreed we could return the frame; but I would have to bring it in myself; " we can't send a truck just to pick up a frame" This is rubbish; these trucks pass our house in downtown Waterloo regularly; it would only take 10 minutes to pop in and get the frame These frames are long, heavy and awkward; they won't fit in a sedan; I had to dismantle it myself; I am over 70. Luckily, I am still able bodied and drive a station wagon . When I brought it back to the store and discussed the problem with Erika , it felt like I was talking to a wall. May 21 2015 : here is an update on my broken CO detector. The delivery man had taken a picture of it, completed paper work, and said he would report the breakage to head office who would then contact me regarding a refund within three weeks. Seven weeks later, having heard nothing from head office, I phoned and a refund was promised. When I asked why I had not heard from them , she said the delivery man "probably forgot" to tell them read more