Christie was extremely helpful behind the desk and Terrie is very knowledgeable with hands on tiling.

Went in today and was horrible. Asked if they have Carrera Quartz. She said no unless I have a contractor. I gave her his name and she said never heard of him. What a waste of time. Just say NOOOO The lady had long hair if your wondering read more

International Tile & Stone - Out front. - Flooring Near Me - Daytona Beach, Florida

Looking around for a replacement tile to one I had 13 years ago. Lindsey was helpful and showed me a number of options I could use. Unfortunately nothing they have is close to what I have. Will keep looking but was a good stop. read more

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I called 4 times... No answer, redirected to leave a message because busy with customers... So I decided to drive an hour to go there... Guess what not only is the recording and advertising wrong so is the times on the door! Seriously!!!! I pulled up and the door said open 10-2 on Saturday... Nope!!! Locked!!! Unprofessional, don't waste your time find another vendor I did! read more

Do not expect them to own up to a mistake on their part. Or even call you to discuss it with you. They gave the incorrect tile - not what I ordered - to my tile guy who picked it up and installed it while I was out of town. When I returned to see the incorrect tile installed in my shower I called immediately and went into the store. I was told I needed to talk to the manager who was not in. I left my number - no call. I called again. This time told she's been out of town. Since when does being out of town prevent a phone call. I have called monthly ... yes, it has now been months, and no return phone call. Since I have to give it 1 star - 0 stars was not an option - they have a nice choice of tiles. New Smyrna Beach, FL read more

The worst company for service, product, and experience. The design that I was forced to pay for was laughable. Ten cabinet doors were scratched and damaged. They were never replaced. The design took away so much counter space that I had to figure it out myself. Their installer laughed and said Kacey was inexperienced. read more

Be super careful and do your research before you purchase anything because the sale is final, like it or not. If you are not satisfied with the product, you're on your own. IT&S will not stand behind what they've sold you other than to refer you to someone on their vendor list to fix the issue YOU have somehow created. Oh, lets not forget they only sell superior products. Its kinda like dealing with a moving company. read more

The women who I dealt with (Luann Sajjadi) was horrible in my opinion I would never deal with this company nor recommend anyone.

Very nice facility with a great selection of tile. We are new to the area and are remodeling our home. We stopped in on a whim and it went down hill from there. My biggest complaint is customer service. I understand Covid concerns and taking precautions but that doesn't prevent basic customer service. The two ladies that work in the front really need to evaluate their desire to work with people. Not one may I help you, we walk through alone picked out about 5 tiles, put them on a table the one older lady walked over and we asked if they had them in stock. She pointed her finger at them and said no,no, no and yes. Then looked at us. That's it! We did order tile and after paying and getting home. Few d called to check and it's then she told us we were 30-60 days out. Back today for a refund, doors are locked, called to get in and she said you will have to wait even though it was after 8:30. Poor service all the way around but beautiful tile. Not one person was nice or showed ANY customer service at all. read more

Stopped by to look at tile. Two ladies never even stood up. Mentioned that I was building a new house and needed lots of tile-she could care less. i cannot imagine what the service would be if I actually ordered something from them. read more

Our contractor recommended we use this store for our kitchen remodel. I made an appointment with Debbie K. to look over flooring selections and was very disappointed with the service we received. One, despite having an appointment, she spent most of her time dealing with walk ins or contractors she knew (and was much friendlier with them). She never answered any further emails from us re backsplash ideas. This was back in the summer. Luckily, my contractor recommended ProSource which has a far better selection and Bob was way better to deal with than Debbie. Too bad for International Tile and Stone: I am remodeling 5 bathrooms, so they lost a good amount of business from me. read more

Excellent quality tile, great selection. Not enough workers. Two very overworked women were running the entire store. They were trying their best but Computers down, had to make appointments just to get anything answered. I have used this store in the past, it was not like this. Maybe all this is because of pandemic??? I would not recommend this store right now. read more

Save yourself!! I have used this company for tile on several jobs in the past... I went in two times in the past two weeks to select tile for a new build... First trip to the store the girls and older lady sat behind the counter and never even greeted me upon entry or even looked up! I walked around and looked at their samples and they do have a nice selection. Never could even speak with someone regarding cost or availability... (nothing is marked with a price). I figured they were just having a bad day?? Went back today and SAME STORY only this time they were just rude and not any help at all - Even asked when I could get a certain item - She just shrugged her shoulders and wouldn't even LOOK - THEY COULD CARE LESS... The customer service is the absolute worst... Hopefully the owners of the company figure this out before they lose all of their customers... I won't go back - Waste of your time and gas! - Go ANYWHERE but here... read more

When ordering back splash tiles, I was told there would be an overage. When the tiles were installed, we were a box short. No tiles were wasted or broken, we were just short a box per their calculation. An additional box was ordered and should have been in the Wednesday before Christmas leaving plenty of time to install before we had a house full of family for Christmas dinner. I called on that Wednesday and was informed it would actually be a week late. After some conversation, a box was located in Pompano Beach. I called the next day and was told the tile had been sent and I should still get it in time to install before Christmas. I called the last day it could have come around noon as instructed and was told it wasn't there yet. The last possible delivery time would be at 3.30 that day but the warehouse closed at 3.30. If Amazon can notify a customer that a $2 item is not going to be delivered on time I don't understand why this company can't. I am left to wonder when they were notified that the original order would be late. It's possible that a box could have been shipped out from another source and arrived in time to be installed before I had a house full of people. Don't trade with this company if your on a deadline. They don't always come through. read more

Think twice before you do business with this company, especially on Saturday. Their female sales rep, doesn't like to work on Sat. and makes it very known to the customers. Over the last few months, I took sample tiles home, stopped back by to look at accent tiles, over the past few months I was told they could help me figure out how much tile I needed and the tile was open stock and they have the inventory at the store so I wouldn't have to order and wait for it. So this past Saturday I was ready to make a purchase, I showed up at 1:20pm, store closes at 2:00, the female rep must have said 5 times, we close at 2 okay, I was there at 1:20. Then when I didn't leave she said I couldn't order the tile because the warehouse was already closed. I still when about my business with another employee (Robert) and asked him if I could place the oder, pay for it and have someone pick it up on Monday, he said sure and continued to help me. Then I asked the female rep, how her interior designing because I wanted an opionion on a glass tile, she replied "I'm done today" its close to 2:00 and I'm not working anymore...GREAT customer service skills, don't you think?? I would fire my staff if they replied to a customer this way. She doesn't understand customers are her lively hood, with no customers she doesn't have job and if the company closed due to lack of sales she's the type that would wonder why..anyway, I continued with Robert, he was helping me figure out how much tile I needed. Then the female rep inturrupted us and said she was closing the cash drawer, I said that's fine, I'm paying by credit card. At that point, (now I was there over 40 minutes) she said I couldn't order the tile without a contractor's measurements...are you kidding me? 1st why wasn't this said 40 minutes ago, 2nd I don't have a contractor, we're installing the tile ourselves and she said they can't help us figure out the measurements, really! everyone that comes in the store has a contractor? That's funny because over the last few months I asked if they would help me if I brought all my measurements in and was told yes. This was just bad customer service, I'm not sure if the female rep didn't want to help me beacuse she was not my original rep when I signed out the tiles or she just simply didn't want to work on Saturday, either way she blew a sale for Corey and the store because I will take my business to a company that wants and appreciates it. Unhappy Customer Port Orange read more

At first the sales people were very helpful. I got some absolutely beautiful tile for my bathroom. But when it came to my kitchen, they were disastrous! I chose a tile for my backslash and designed my kitchen around my choice. I had a hand-made center tile to go above the sink and Juanita helped me choose a rope tile to go around it so that it would fit without cutting the backsplash tiles. (She did all the calculating.) She told me I needed to order the ropes early to make sure they arrived on time. The backsplash was the last to go in my remodeled kitchen but when we placed the order I was told they were on back order. A week and a half later, after several inquiries, I found out they wouldn't be in for three months! Now I had to choose a different tile - one that would stick with Juanita's rope measurements and the color I wanted. When the tile installer completed the sink area, I hated it. The rope color was not good with my new tiles and all tiles around my center tile had to be cut to fit (even though the new ones were the same size as my first choice). Lucky for me, the installer could still remove the tiles around the center. I washed the remaining rope tiles (six out of fourteen) and tried to return them. The rope tiles were over $8 each and I had already thrown eight of them away because they were cut. They would not take back my remaining tiles, about $50 worth, and Juanita was most unhelpful in trying to fill my space. Plus she said the tile installer must have done it wrong because she knew they would fit. (I watched him and he was correct.) I feel they should have at least taken back the six good tiles because even though they were a special order, I was told to order them before ordering the whole backsplash which they matched. I got replacement tiles for the rope at Lowe's and they'll take back my leftovers. read more