Before choosing Interstate Homes, we visited four different modular home companies and the contrast was night and day. We knew this was going to be our forever home so had high expectations- which Interstate truly exceeded. Interstate Homes was the only builder we visited with genuinely personable staff, transparent communication, and zero pressure. Deciding to build with them was hands down the best decision we could have made- and a true Turnkey experience. From day one Neil, Tim, Eddie and the rest of the crew were incredible to work with.
Our journey started at the showroom when we met Tim. He gave us his direct contact information right off the bat and patiently walked us through every single detail. He worked with us through more than 20 floor plan revisions until the layout was absolutely perfect and helped us decide when we were stuck on design details like backsplash color.
Shortly after, Neil came out to walk our raw property- which at that time was just an open field through the trees. He saw the potential that we saw and helped us visualize our dream- mapping out the land and designing our walkout basement picture-perfect.
When build time came, Greg and crew did phenomenal work handling all the groundwork and foundation construction. Doing the site prep, extensive grading, installing the engineered septic system, constructing the ICF foundation, and pouring the basement flooring. Then the interstate crew stick-built the rest of the walk out and got the site all ready for delivery.
As with any build, we ran into massive external headaches- from bank financing hurdles to months and months of waiting for NYSEG to set electric poles. Because of those delays, our home delivery got pushed right into the dead of winter. Through every single schedule change, Interstate was there to help us along the way and made the very stressful process seem much less stressful. They adjusted their own timeline to accommodate us and despite having plenty of other customers, they truly made us feel like we were their only one.
Their character really showed on delivery day. Due to transit delays, the trucks had to navigate a narrow, hilly town road in pitch-black darkness. A tire accidently caught a small edge of our neighbor's lawn, and Neil was back out the very next morning to repair and reseed it without hesitation. That level of accountability and respect is rare and hard to find.
Once the house was set, Eddie and the rest of the Interstate crew went straight to work assembling the interior, finishing the siding, doing the plumbing and electric, completing the hookups, and much more. They even took on extras that were not on their original list, like installing our high-efficiency heat pump water heater when we made a last-minute switch away from the propane. When we were in the final stretch before the walk through and move in day, workers even volunteered to work on a holiday just to finish our front entryway steps so we could get our CO in time.
We couldn't be more pleased with the build quality of our home and the character, communication, professionalism, and expertise of the entire Interstate Homes crew. If you are planning to build, save yourself the headache and go with them- "Life is too short to stick build" read more