I've dealt with Vitality for 5 years, and recommended them to others including my uncle who has…read morebeen a patient there, and I've always been happy with Doctor Trombley. They've got some new staff members there though are very much not about helping out the patient. I ran out of medication and it missed the refill date on my medication by a couple of weeks, so I called them to ask that they call in the medication so that I didn't run out of medication which would be bad for my health. I was told by the guy who answered the phone, whose name was Jerome I think, that they were too big and too busy to call in prescriptions anymore and then if I ran out of medication that was my own problem. Since I've been a patient for years I ask to speak to dr. Trombley, only to be informed by Jerome that speaking to the doctor wasn't allowed anymore. I tried one more time and told him that I couldn't run out of medication and stay out of medication until they can reschedule me a new appointment, and that I would rather not switch doctors and that all they had to keep it for switching doctors for this call in the prescription to the pharmacy, but they told me that I should just buy the different doctor if I wasn't willing to do without my medication for several weeks. So I found another doctor locally and vitality has lost another patient. Well they've lost two, because my uncle will be switching with me. My advice is to find a different Medical Practice, as this one seems to have people at the front desk who are not conserved whatsoever with the health of the patients. They actually told me I was asking you to do me a favor and they didn't do that.

They don't deal with insurance. My first thought was, "Good for you! Eject yourself from the…read moresystem and serve patients how you feel is best! Wahoo Free Market!" Not so fast. Paying for the office visit isn't a big deal. They monitor you like 2x per year. However, the meds ARE covered by most in Vitality outright refuses to do anything that they might consider inconvenient: provide requested info to my insurance so that meds are covered (i.e. a phone call), change the message on their answering machine when they're on vacation, etc... As a previous reviewed mentioned, there are plenty of other men's health clinics in Charlotte. Dr. Trombley is a really good doctor (gets 2 stars just for that), however the office staff is so bad... so bad... they must have some compromising photos of him. Save yourself the hassle.