Terrible customer service! My son's account was shut down with no notification at all. Ridiculous!read more

I banked at a small bank when I moved to Augusta, and it was bought by larger and larger banks, and…read moreeventually by a nationally known bank. After several unpleasant occurrences there where I came out on the short end of the stick, I moved my accounts to the Augusta Credit Union. The people are very friendly and call me by my first name, and they always make me feel welcome. After two years there, I will say they have exceeded my expectations in terms of service.

I've had an account at BOW for years, but had never been to this branch. I used to go to The El…read moreDorado branch, but after it closed, I just let the account sit for awhile. I needed to start using it again. I walked in to get a debit card and check on the savings account. We went over the online options, which I can appreciate. They helped me get caught up to speed on my account. I am only a short distance from this branch and plan to use it frequently.