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    Invermere Furniture

    1.0 (1 review)

    Invermere Furniture Photos

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    11 months ago

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    The Brick - B Logo

    The Brick

    2.1(11 reviews)
    80.6 km

    If you want to do business with a store and salesperson that does not follow through on its…read morepromises then The Brick in Canmore is the store for you! Very unprofessional customer service, they do not have the courtesy to contact the customer to advise that the delivery date provided will not be met. So a person waits at home for a delivery that does not happen. And when it finally does occur at a later reschedule date the delivery is not completed and promised. I would not recommend you deal with The Brick in Canmore if you want professional service. I would recommend Home Hardware in Canmore for appliances, they provide professional and helpful service and follow through on their commitments.

    NO NOT, UNDER ANY CIRCUMSTANCES, BUY THE WARRANTY!!!…read more I purchased a washer/dryer set from The Brick 2 years ago; at the time I was told they didn't do installations (this was a lie, management got involved and the installation was finally resolved, I wrote a review back then, as well, over how awful the sale process was). The same sales guy sold me the King and State Warranty; it was pitched as a no worries, replacement if they can't fix it, get it for the security of this big purchase, type of warranty. So we bought the warranty. The Brick website calls it their 'Famous Warranty' ... Infamous is perhaps a better word. Now, 2 years later, our dryer stopped working - I submitted a claim to King and State...and here is where the fun begins again. King and State doesn't return any phone calls, doesn't return any emails The service technician broke one of my floor tiles, looked at my dryer for 2 seconds and said it would 3 to 4 weeks to fix (I never heard from him again) After about a month of waiting and hearing nothing, I finally got a King and State representative on the phone and explained what had happened, they asked me to send a picture of my broken tile and said they would get this resolved quickly 2 weeks later - after not hearing anything - I followed up with more calls I was told they couldn't repair the unit and was offered a 'Pro-rated' replacement value of my dryer - Amount Offered $804, amount of comparable dryer today $1299 I refused this offer and was told I would receive a call within 24 hours to discuss more (that was 2 weeks ago) I have called the store and King and State and simply been told, you are completely out of luck. The Brick store say I have to deal with King and State, while King and State says the store won't authorize any other resolution. Now after multiple phone calls, emails, and an immense amount of frustration - I have a broken floor tile, and a broken dryer...and very few options. King and State is listed as a company in the Caribbean and The Brick doesn't even have a phone number on their website. I'm completely at a loss - NEVER SHOP AT THE BRICK, NEVER BUY A KING AND STATE WARRANTY!!!!!

    Photos
    The Brick - The replacement we received.

    The replacement we received.

    The Brick - Exterior 1

    Exterior 1

    The Brick

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    Invermere Furniture - furniture - Updated August 2026

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