I would give 0 stars. The sign-up process didn't make it clear that I was signing up for additional, unwanted, unnecessary and far more expensive than the hosting services and they will not cancel the extra crap. I wanted $12 a month and they are charging me almost $70. I had to cancel my entire account to end it. read more

I opened an account with IONOS based on their reputation. When I got an automatic renewal I tried to change/cancel it, well, good luck. You have to go through a 15-minute telephone gauntlet including being transferred to the "Cancellation Team". They are hard to understand and just waste a bunch of your time. Really if they'd put this time and money into customer service instead of just trying to make changes/cancellations of services so hard, I might still be doing business with them. Terrible. read more

You end up signing up for a 1 year contract without knowing you have done so. Even after you cancel the contract, they keep charging you until the end of yore contract. If you scream enough they'll give you some credits, but not cancel the contract - terrible way to do business!!! read more

So I've had Wix website builder for years and it's great! I saw the ads in TikTok for ionos and figured I'd try it. After paying the 1 dollar I almost checked the 3 or 4 boxes and thank god I didn't wow!!! Anyways I read the reviews on the better business bureau website and got really scared. I canceled the service online and also called to make sure I had canceled. The lady asked how long I had the service and I said 30 minutes . She told me I had canceled correctly and I would have no further obligations with ionos. Well just like the reviews say they ignored my cancellation and kept billing me. I just called again and they said they have no record of my canceling or any record of my calling them. This time they sent me a e email confirmation that I canceled. DO NOT USE IONOS you will end up paying 4 times the amount of any other good website builder and this one isn't even decent! Whatever you do don't read the reviews in the BBB, especially if you already signed ooof! read more

Used to be a good hosting company as 1and1. Now IONOS is not customer service friendly. Everything they want to charge you. When you do not pay enough they will call you to try to charge you more. They list all the Countries they serve but everything goes to a call center in Manilla, Philipines. Outsourced to collect more money. Have been with this company since 1996, as time goes by it is more difficult to deal with. read more