Dr Young, 5 years ago referred us to their affiliate allergy center next door, and they said my…read moredaughter was allergic to everything, after a prick test. These people were NOT Board Certified from before 2018- until who know if they are now after their submitted my complaint to the Iowa Medical Review Board. Details below: I took my daughter here to see Dr. Etan Young for coughing symptoms. On the first visit, Dr. Etan Young did not use his stethoscope to listen to her chest or back, instead he listened to me narrate her history over the last few years (of her intermittently getting a cough that would not go away for a couple of weeks). He told me he did not need to listen to her chest because from what I had told him he was sure it was asthma and to continue using the ibuterol inhaler and recommended I get in with the allergy center. He said the allergy center was a separate entity managed through them. I set an appointment at the allergy center at that time which was ,"United Allergy", the same building and down the hall from where we were seen by Dr. Young. As suggested by Dr. Young, we made an appointment at that particular allergy center. They conducted a prick test and determined Emilie was allergic to everything (all grasses, trees, weeds, mold, dust mites, feathers, cock roaches ). They said we should start her on allergy shots right away. The first 2 round of shots were done in their office and after ensuring we could confidently administer the shots on our own, they instructed us to administer the shots to her at home and return for the new vials containing higher doses each month. Once we were made aware of my daughter's allergies, we made sure to do everything possible to make her less susceptible to coming in contact with these allergens as much as possible. (We purchased special pillowcase and mattress covers, paid for a deep cleaning on our home without harsh chemicals, had our entire homes ducts cleaned, removed all stuffed animals from her bed, bought chemical free products, and kept our daughter inside on high pollen days (there were many times she was not outside playing with friends because of her alleged expansive allergies. We were very fortunate that an encounter of the mother of one of Emilies classmates, Dr Young, 5 years ago referred us to their affiliate allergy center next door, and they said my daughter was allergic to everything, after a prick test. These people were NOT Board Certified from before 2018- until ?!, if they are now after their submitted my complaint to the Iowa Medical Review Board.

Saw Dr today, it went good nice and informative, waited to schedule surgery and had another…read moreappointment, they said the scheduler would call, never did, I left a voice mail twice, nothing they promised they would call back as I have another procedure scheduled, and needed o know today what I was supposed to do, I feel like I don't matter and may go elsewhere for this because if I have issues post op, will anyone call back.

Dr petts is awesome. She gets to know her patients and provides great service. Every time I call…read morewith a question I receive a call back that day or early the next day (if I call very late in the day). Dr petts and her team are always willing to listen to concerns and explain everything in great detail. They are usually pretty much on time for appointments-which is a huge plus. The only negative thing I can say is there computer system will only schedule out a couple months-but if you need a six month appointment they do send a letter to remind you to schedule it.

As others have said, BAIT AND SWITCH tactics used and receptionist is rude--do not go! I cleared…read moretheir acceptance of my insurance before referral, and again before coming for my 1st appointment and the 1st thing I was asked was to sign a form stating my insurance didn't cover the hearing test and I'd agree to pay out of pocket. I advised my insurance does cover hearing tests and did just two months prior and I did not need another test, she advised they prefer their own and if I would not sign the form it sounded like I was not a good fit for their establishment. She is correct--I know a fraud when I meet one and was not an easy target, so I was a bad fit. (The next clinic I called was appalled and said they would never refuse a patient who did not want a hearing test). Don't give this company your personal information -- I would not trust them at all.

They are super friendly most of the receptionist know me by name even when Covid-19 happened and I…read morehad to wear a mask I've been going there for over three years a few of the nurses are not the best at giving shots but they aren't that bad the Dr. a little cocky but he is is still good.

Unfortunately lost my voice for a few months and was referred to Dr. Morgan at Mercy ENT. The…read morelocation is super easy to find and there is plenty of parking or during main business hours even a valet service. They were very thorough, I wish more was explained to me but overall the plan of action of being referred to a vocal therapist and rest has helped. Staff was very friendly and they work with most insurance including Tricare, which is a plus.