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    Iron Cloud Defense Solutions

    1.0 (1 review)
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    2 years ago

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    Westlake Associates - Clean kitchen last day of renting (got charged $150 for cleaning)

    Westlake Associates

    (21 reviews)

    Westlake

    The first two years I lived in a property managed by Westlake Associates, Inc I never got a single…read moreresponse from phone calls. Never was I called back, not once. The only way to get anything done is through an app. A few days ago I caught the property manager in the building (rare) and introduced myself (he sent a surrogate when I first looked at the unit - a neighbor who creeped me out. I explained my windows leak and my electric bills were outrageous. To their credit, they got someone to schedule a repair right away and told me Monday (today). I said that works - only because I requested the day off work already to recover from the eight hour drive from my mother's funeral. I waited all morning and no repair man. I called the repairman and got no response. Then I received an email saying it was scheduled for TOMORROW, even though I have a voicemail saying it was today. I explained I HAVE to be present during the repair because I have an elderly cat that will get lost if he gets out. Because they're removing the windows at ground level this is a likely scenario. If you rent from Westlake Associates Inc, just know you exist only to enrich THEM. Your schedule, your life means nothing to them. They honestly treat people like commodities. I'm super irritated I may have to lose money and take another day off work to get this necessary repair done. They likely don't want to pay someone extra to come out on a weekend even though these landlords are all millionaires. What can Westlake Associates do to improve? Return phone calls, have effective communication with their maintenance crew and relay information to their tenants. Also, they will need to pay someone to clean up the "humanure"around the building because I am DONE doing it for them. There's new human poop around the building every month. I'm the only one cleaning it up.

    Can't seem to get them to fix issues - they say they will but no one ever shows up. Very strange…read more There's no one to talk to so I have no idea how to deal with it. Extremely impersonal.

    Iron Cloud Defense Solutions - security - Updated August 2026

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