Jay's garage did great work on my 2003 Yamaha V-Max last fall. I had been referred to him from…read moresome friends at AutoZone as a very competent mechanic at reasonable rates. He went well above what I ever expected and made sure things were right. I had Jay do a lot of maintenance that I had been putting off for quite some time. He did a valve adjustment on my bike's V-4, took care of some leaking carbs, did some front end work to resolve some pesky wobble issues, replaced tires & more. All I can say is my experience with Jay was great. I haven't checked out his new location yet, but I soon will as I need him to look over a 2010 FJR1300 I recently picked up. Brian W.

Jay and his father have always dealt very fairly with me. I've gone to them for the motorcycle…read morerepairs/service, etc. on several occasions now. Won't go to the dealership because of their attitudes. Both men who work at Jay's are honest, fair, and friendly. The motorcycle is a European import. Made it hard to find a place that could work on the bike besides the dealer. Doubt I'll go anywhere else. Glad I found this place.

Emily in Service Dept GR took appt short notice over this past Holiday Weekend for appreciative Vet…read moreto get 1st Svc done on my new Indian Sport Scout, thanks Emily!

Worst customer experience in my life. I recommend going to a different Polaris dealership if you…read moreare in the market for a Ranger. Beside the extremely long wait to get my unit (had to order parts, incorrect parts ordered, etc.), it was delivered with a long list of issues. Clear indication that there is no pre-delivery inspection at Fox. After returning from repair, the unit was delivered to me not tied down in a sled trailer. The Ranger ended up smashed against the rear door and parts were laying all over the floor. Strike three - asked for a full refund. Whole ordeal started in late September and ended the day before Thanksgiving. This dealership has many issues to sort out. Buyer beware!!! By the way, I went to a different dealer, purchased a newer model year at the same price as the 2025 that Fox originally sold me and received it within one week. My advice is to avoid this circus and go somewhere else.

I had been looking for bikes for a really long time, and a friend suggested me to take a look at…read moreAlger Bikes because it seemed to have a really great reputation. I gotta say, they definitely live up to their reputation! I am a beginner bike rider, so I didn't know much about bikes in general. The person who helped me, Josh, was awesome. He was very helpful, kind, and patient helping me figure out which bike to try out. I was most worried about sizing, but he walked me through the process and helped me find a height that was good for me. After I finished my purchase, he walked through some things with me to keep in mind as a new bike owner. He even helped me put my bike into my car! The other workers were so kind there and had a wonderful sense of humor. It did seem like a great group of people working there. They have many options for bikes, and are also listed on their website. They have their own parking lot, but there is another parking lot behind their building where you can ride a bike around to test it out. All in all, the workers really know their stuff and were so nice. They have a cute dog there too that roams around the place! I'd definitely recommend this place if you are a beginner bike rider and nervous about making a purchase. But obviously, if you are an extremely experienced bike rider, this is also the place for you.

These guys do business online as Gap30Cycles…read more (EDIT: Gap30Cycles co-brands itself online as Alger Cycles, not the other way around.) I ordered a key part for a bike I'm building from them using eBay's function to find a nearby seller, assuming they could expeditiously get a part from Grand Rapids to Chicago. After 3-4 days of complete inaction on their part (took my payment but never shipped the item) I messaged them to see what was going on and whether we could get things moving, and their only response was "do you want to cancel?" By then they had delayed too much for me to order the part on time from somewhere that WOULD have shipped promptly so I decided to take my chances, but asked them if they could please ship using a faster method. This was completely ignored. I would have GLADLY paid for upgraded shipping. It's now 8 days after my order, I was not able to get my bike built before the weekend to ride today, the part has been sitting in a bargain basement shipper's warehouse stalled for 4 days, and I still don't have a polite answer from this shop. They use a non-trackable shipping method like FedEx "SmartPost" or something similar, guaranteed to result in frustration and disappointment as you watch your shipment sit stalled in a warehouse for a week. I ordered parts for this build from ALL OVER THE COUNTRY, some of them with short lead times, and watched all the stuff flow in from the far corners of the US, within two days is some case, but it's my friends 170 miles away who can't seem to get it together. Worthless shipping method, unconcerned seller, no customer service, and unable to get an item a 2.5 hr drive over to me (normal USPS time in transit: 1 day) in less than a week and a half. Either these guys are a drop shipper front, selling inventory they don't actually have in stock, or they just don't care about their customers. UPDATE: it's 15 days after my order, and now USPS has just lost the package. Wonderful. Another week has gone by, and no New Bike Day. The status is "held at the post office at customer request," which is a lie. I don't even know how to do that, and we have a mailroom that accepts packages for us 24/7. I wonder if this seller didn't like my eBay feedback and "helpfully" did that for me. UPDATE: it's now been 3 weeks and these guys have failed to respond to repeated emails with anything but tracking information I can look up myself, and have not been willing to send a replacement or help with USPS. I just went ahead and ordered the part from a different vendor. Apparently the people at Alger don't care about their customers even a tiny little bit. The absolute worst eBay transaction I've had in over 10 years. I've paid for a part twice, and the second one I paid for is now slated to arrive four weeks after I placed my initial order with Alger.

I came in for a flat tire repair and they not only fixed that, but they got rid of the squeaking in…read moremy other wheel, tightened my brakes, and oiled the chain and it has ridden SIGNIFICANTLY more smoothly for free. I did not ask for the other things but they did that all free of charge. Additionally, they told me they were backed up and it will take 5 days, and I got a call back the next day saying they were done. Extremely timely and hard working folks there. 11/10 excellent service in fixing up my electric bike. Would highly recommend. They truly care about their craft and their customers and have been telling anyone to go here. Honest pricing for honest work. Could not be happier with the service I received

Very helpful with my flat tire and getting what I needed to…read morefix it. Will definitely go there again.

my car was hit in the parking lot at a golf course I took it to Gavin to get an estimate for…read moreinsurance. He let me know he could brush out the scrape and reattach my bumper within the morning. He offered me a ride home and I couldn't be more pleased with the results. A genuine expert and totally trustworthy. Thanks for making my morning

I recently had my car hit by a plow truck that drove off and destroyed the front passenger door &…read morewindow of my Mercedes C-Class. This is my daily drive and I was devastated. The owners of this shop happen to be neighbors of mine and reached out to me offering to help. They ordered me a replacement door (already matching the color of my car) and had it installed and ready to go within days. They saved me so much time and stress for such an affordable price, and they are the sweetest people who are wholeheartedly deserving of all business. I will never go anywhere else in Grand Rapids.

I am really confused by all the one stars so had to leave this here as I have been to this location…read moremany times over the past few years and have received hands down Excellent Service In Every Department every single time.

I was at GRR BMW motorcycle and even so there was no customer besides me, they didn't bother to pay…read moreattention to me. They proved me that I will not spend my money there for a new BMW Motorrad. Sad, very sad....