Just checked in and our pull out bed is broken. Paid extra for this 2 room suite for my family of 5…read more(three kids under 5 years) and now half the family is out of adequate sleeping arrangements. The only room available is a smaller one that I will need to cram my family into, moving everyone at midnight to a new room. Front desk said I couldn't have half the family move to the next room or there would be an extra charge. As far as I'm concerned, I should be given the same number of beds as listed upon booking. If one of those beds is broken, I should have access to another without extra charge. To make matters worse, the front desk woman was incredibly rude to me on the phone as if I inconvenienced her. They did offer extra blankets so my family could sleep on the floor.

Don't stay here if you want good sleep ! The walls are paper thin, so you can hear everything your…read moreneighbors say as if they were in your room! We had to buy ear plugs. Also breakfast is not included, they simply give you a discount (which you pay for) and the rest of the bill is up to you. It is a deceptive and dishonest marketing ploy.

We loved the hotel! The beds were wonderful and the atmosphere is top notch! Our bartender was…read morewonderful!We spent Time on the roof in the jacuzzi and everyone was so friendly! Will Come Again

Highly recommend room 310 very cozy room top floor near the rooftop hot tub and roof patio. Service…read moreis top notch and ultra clean rooms

BEWARE! Do not stay at this property. 0/5 Stars. Read for context:…read more UPDATE: the front desk are also apart of a crime ring running credit card skimmers (likely the employee who was high while servicing the front desk) because 3 hours after checkout I received an additional separate unrelated fraudulent charge from this area and had been on a hike with my partner the entire time since checking out. I'm already in the process of moving forward with police action. Review: One of the most Ghetto Hiltons that has ever been run into the ground. The service and professionalism and property quality of a $30 roadside shithole motel and even the motel would've had a service counter that can churn through customers at more than 1 every 10 minutes. They allow criminals and drug addicts on the property and have an extremely low bar for cleanliness throughout the building. The negative zero stars "continental breakfast" which is a joke and one of the worst spreads of cold dollar store ingredients I've ever seen was not included in the already overpriced reservation and our bill for two small plates of the cold potatoes and some fruit was $40. In the neighboring connected room there were drug addicts screaming and hollering and blasting music while we tried to sleep so we had our room moved. The staff are rude and lazy, especially the cafe.

This is an older property with tired, slow and noisy elevators. I had a four night stay and did…read moreenjoy the friendly, helpful breakfast and bar staff. My room (424) was quiet and the HVAC system kept my room a cozy 68 degrees once I turned on the AC. (it was a warm and stuffy 82 degrees in the room upon check in) Housekeeping needs to pay attention to the details. When I first checked in, the floor needed vacuuming and the toilet needed flushing. The previous guests used k cup remained in the coffee machine, plus there was an old leftover carryout meal in the refrigerator. I declined having my room serviced 2 of the 4 nights because when I arrived back to my room at 4:00PM, it was how I had left it that morning. There was also a dust bunny stuck to the door threshold during my entire stay. Upon check out I had to wait at least 5 minutes for the desk clerk to answer an inquiry from 3 ladies about places to eat and visit while in the area. All I wanted was a copy of my folio and she appeared oblivious to my presence. Not the experience that Conrad wants his customer's to endure!

This former Country Inn still has the feel of that brand. The public spaces are fine and have been…read morerecently refreshed along with the rooms. The good: Nice looking rooms, very nice showers with large soap and tiny bottles. Windows that open. Friendly housekeeping staff. The not so good: Tough beds that are hard, with small pillows, and thin bedding. Small beds - the Queen room had full sized beds. We waited for quite a bit to check in. The breakfast was just ok with ham and what tasted like powdered eggs. The pool looked ok, but like most hotels with rooms overlooking the pool, the whole property smelled like pool. I would stay again if I needed to be right here and couldn't find a HI Express near by.

We enjoyed our stay at the best western white bear lake location. The staff was very helpful and…read moreassisted us in getting everything we needed. The owner also stopped by during breakfast each day. He personally introduced himself and asked how our stay was. This was a nice touch. The hotel itself was cozy. The main area upon entering was inviting with lots of seating. They also had newspapers available for free. Our room was nice and clean. If we stay here again, we will need to get a suite. As our room was too small for 2 adults and 3 children. This is no fault of the hotel, when we booked our stay they only had single rooms available. The property was fully booked during our visit. The toiletries were fancy. I loved the orange body lotion. I enjoyed breakfast here. The standard hotel breakfast hot food, yogurts, cereal, pancakes. Plenty of options to choose from and decent quality. I wish we had been able to visit the rooftop restaurant. It looked fun and lively.

We had an incredible girl's weekend at the Rivertown Inn in Stillwater! The home was built by a…read morelumbar family in the 1800s and has been impeccably restored. It's just steps from downtown, so an excellent location! I loved the 'literary' theme - each room is named after and decorated for a famous author. There were six of us, so we rented the entire attic, which was perfect for our group. The rooms were unique, the beds were comfortable, and even with the summer heat, our rooms stayed cool. Our host, Larry, was truly incredible and so hospitable. He knows Stillwater inside and out and had wonderful recommendations for where to eat and what to see. He even suggested we take a drive up to Marine on St. Croix, about 10-15 minutes north of Stillwater, and we loved it. There is so much history to explore, plus a winery nearby. I recommend it too, if you are staying more than one night. Larry also thought of the little details, like setting out a puzzle he thought we would enjoy. Every evening at 5, the inn hosts happy hour with wine and a beautiful charcuterie spread. The rooms in the attic each had their own charm. The Jane Austen room was my favorite-it was especially cozy and even had a steam shower! The beautiful grounds surrounding the property were another highlight, including an enclosed gazebo that was perfect for enjoying the outdoors even when it rained. The Rivertown Inn was the perfect home base for our girls' weekend in Stillwater. The combination of historic charm, thoughtful hospitality, comfortable accommodations, and those special little touches made our stay memorable. For everything we did during our girls' weekend in Stillwater, check out my blog post: We had an incredible girls' weekend at the Rivertown Inn in Stillwater! There were six of us, so we rented the entire attic, which was perfect for our group. The rooms were beautiful, the beds were comfortable, and even with the summer heat, everything stayed wonderfully cool. Our host, Larry, was truly incredible and so hospitable. He knows Stillwater inside and out and had wonderful recommendations for where to eat and what to see. He even suggested we take a drive up to Marine on St. Croix, about 10-15 minutes north of Stillwater, and it ended up being one of the highlights of our weekend. There is so much history to explore, plus a winery nearby. Larry also thought of the little details, like setting out a puzzle he thought we would enjoy. Every evening at 5, the inn hosts happy hour with wine and a beautiful charcuterie spread--a perfect way to relax and catch up. The rooms in the attic each had their own charm. The Jane Austen room was my favorite--it was especially cozy and even had a steam shower! The beautiful grounds surrounding the property were another highlight, including an enclosed gazebo that was perfect for enjoying the outdoors even when it rained. The Rivertown Inn was the perfect home base for our girls' weekend in Stillwater. The combination of historic charm, thoughtful hospitality, comfortable accommodations, and those special little touches made our stay memorable. For everything we did during our girls' weekend in Stillwater, check out my blog: The Perfect Girls' Weekend in Stillwater, Minnesota⁠

Ok... we can't hold back our love for this place! When we do a staycation in MN... we venture…read morehere! Stillwater is far enough away and a special treat for us. Perfect place with great restaurants/ cocktail bars and things to do. Not to mention the Rivertown Inn! It's been a few years since we've stayed here and we opted for the Oscar Wilde room. We will be back to stay here again! The others rooms we've stayed at in the past have also been beautiful, but this one takes the cake! Another perk to this place is the breakfast made by their phenomenal vegan chef. I don't eat pork and she whips up an awesome meal that makes me wish she could cook for me daily. I could easily be vegan with her help! The staff or caregivers that help us each time or super helpful and make our stay even better. Thanks again for another visit and we will be back!

BED BUGS in the room! Rooms are not clean. Forget room service all the time…read more Horrible experience to find bed bug in the room. Our kids had severe bids from the bugs. Hotel handled the whole situation very unprofessionally. Cannot recommend this place.

We had an absolutely fantastic stay here for a hockey tournament. The hotel is new, the location…read moreis convenient and the staff was helpful and friendly. I love the free wifi, and the breakfast was actually quite a bit better than the usual free ones you find. Our room was super clean and laid out very well. Her you will find a kitchen and dishwasher/ fridge which was nice. It's an extended stay hotel, so the lobby and outdoor seating areas were much nicer than most hotels. A basketball court, pool and grill / fireplace were nice amenities for our group to meet and enjoy. Overall, it's not the cheapest hotel but it had tons of value and was very comfortable / convenient. We will definitely stay here again.

One night stay on my way up north. Very clean updated hotel. Staff were wonderful. Convenient to…read morethe highway. But far enough away that there was no noise. Safe neighborhood. Bed was very comfortable. Very safe area. There are many stores and restaurants in the area to choose from for a meal. This was just perfect for my needs.

Awesomely convenient location located right off the interstate. In an area with several other…read morehotels, shopping and dining options. We stayed here for 1-night in October. We had a massively large King room for the price. Extremely clean. Wouldn't hesitate to come back at all. I chose our room through the Hilton app before arrival. Got our digital key and we didn't even have to stop at the reception area when we arrived. Quiet. Comfy bed. They had a pantry area with items for sale. Nice breakfast offerings the next morning. Spacious parking lot. Highly recommend.

The breakfast this morning is  -merlot poached pears on bed…read moreof vanilla honey yogurt and granola -blueberry French toast with homemade Merlot/blueberry syrup and fresh strawberries -sausage links -savory salad with quinoa/chick peas/tomato/lemon zatar vinaigrette dressing.

We had an absolutely wonderful stay at Ann Bean Mansion! The rooms were beautiful, comfortable, and…read morethoughtfully appointed -- you can really feel the care that goes into every detail. The owners were incredibly kind and welcoming, making us feel right at home from the moment we arrived. And the breakfast? Absolutely delicious. Fresh, flavorful, and the perfect way to start the day. Highly recommend staying here -- we can't wait to come back!

I had one of the most memorable hotel stays of my life this past weekend…read more From before we even arrived, I knew we were in good hands. i booked online but called the front desk as I had a special request. Chris was incredible. We arrived a few days later and pulled right up for Lora's valet to park our car. We checked in and the lobby is so beautiful and smelled so good, we immediately felt relaxed. Our room was the Premier King and was stunning. I don't even know where to begin. The decor with the exposed old cream brick mixed with velvet and moody decor- I knew this place was somewhere special. The room was so thoughtfully designed. From the golden rabbit door knocker (there's a lot of symbolism throughout the hotel) to the sleek wardrobe with steamer and plenty of hangers (I'm happy hotels are getting away from closets that just eat up so much space), I was taking notes of everything that exceeded my expectations. The Honor bar was full of snacks and....other goodies that one may need and had local treats and cocktails too! There's a bluetooth Tivoli radio next to the bed so we were able to listen to our own tunes while we got ready for our night out. After we got home that night, we sat by the fireplace outside the hotel for a bit to wind down. It was so nice. Then we got ready for bed and let me tell you never have I ever had such a good sleep in a hotel. That bed was HEAVEN. I have a bad neck and I'm always nervous I'll have a flare up from hotel pillows and mattresses and you could not pry me out of that bed. The bathroom is amazing and the bath products are CO Bigalow- nice! The shower was literally perfect. I know this is so random to comment on but when you want to shower but not wash your hair and you aren't at your home shower, it's a bit of a drag. Not here! Idk who designed this shower but it had the perfect stream angle and flow to allow you to be warm and shower while keeping your head out of the water. Pressure was perfect. I want this shower in my home and I want it in my home today. Lastly, in a world where trendy hotels insist on BARN Doors for bathroom, Lora knows that it doesn't matter how long you've been married, bathroom visits for any reason deserve privacy and a REAL door. I loathe barn doors with every fiber of my being and I am grateful that such a hip and stylish hotel keeps the important things standard! They have a beautful restaurant, Feller, and bar, The Long Goodbye. Somehow time got away from us and we didn't get to try either! But their coffee and homemade granola bars at MADE were delicious. Overall, this is one of the best hotels I have ever stayed at and I cannot wait to come back. I will be recommending it to anyone with ears. The room, bed, shower, and customer service (Thank you, Chris you are a star!!), thoroughly exceeded my expectations. Just a note, as you're right on Main street, I suggest bringing ear plugs. The night life in Stillwater is booming on the weekend! Thank you, Lora. See you again and again.

Historic charm, but property issues and misleading amenities fell short of the very premium price…read more Review: Our recent extended weekend stay at the Lora Hotel in Stillwater, MN, left us disappointed given the premium price point. After booking well in advance through our travel advisor to secure a premium king room with a balcony, I called the property directly to reconfirm. While the initial booking process was smooth and check-in was efficient, the actual stay did not match the expectations set by their high dynamic pricing model. The Pros: * Location: The hotel is well-situated. Stillwater is a beautiful destination with fantastic dining options and activities, including a highly recommended gondola ride, city tour or paddle wheel boat ride. * Bathroom & TV: The room featured a modern, updated vanity, an excellent walk-in shower, and a perfectly functional television. * Front-of-House Setup: The three designated loading slots in front of the hotel made unloading luggage easy before opting for their $30/day valet service. The Cons: * Room Layout: The premium room was incredibly cramped. There was only about a foot of clearance on either side of the king bed, requiring us to walk sideways just to get in and out of bed. * Housekeeping Oversight: One of the small hard side chairs in our room was completely wet on the seating surface when we arrived, which was an unpleasant surprise to sit on. No soft-sided chairs or couch to relax on. * Persistent Wi-Fi & Phone Issues: The complimentary Wi-Fi disconnected across all devices within minutes of connecting in our room. When I tried to call the desk to report this, the in-room landline phone was completely broken. I had to walk down to guest services multiple times to resolve the issue, and even their alternative network failed to work in our room. * Mixed Service Recovery: While staff offered to move us to a different premium balcony room due to the Wi-Fi issues, no assistance was offered to help us move our luggage to the new room. On a positive note, one staff member did proactively offer to waive our valet fee to compensate us for these ongoing inconveniences. * Disappointing Balcony: The "premium balcony" was a major letdown. It features a solid, 3-foot-high privacy wall and came with zero furniture. Even after requesting high-top chairs, the solid wall completely blocks the view of the street below and across. The only view available is of rooftops and a partial glimpse of the river, meaning you can only stand to see anything. Because of these cumulative inconveniences during peak season, we chose to shorten our stay by one day. While we thoroughly enjoyed exploring Stillwater, the Lora Hotel did not deliver the value or comfort expected of a premium property.

We were really disappointed with this HIExpress. The room was small; furniture was damaged; and the…read moreroar of the nearby highway was really annoying. This the only place we have stayed where coffee cups are individually wrapped with plastic. Even their 'fresh' fruit is shrink-wrapped!

Highly recommend. Put my parents up in this hotel after a house fire and the need for temporary…read morehousing on an emergency basis. The staff was incredibly helpful & friendly. I cannot say enough about the top notch customer service. The rooms were very clean and the beds were very comfortable. The continental breakfast had a wide variety of choices. One of the best I've ever encountered.