The worst rip off, bait and switch ever.
I reserved a midsize vehicle for Feb 18-Feb 23. on Feb 4/20
I had a valid reservation and confirmation Number. I called from the airport and between the call and arriving at the rental agency it took a half hour.
I and about 4 other individuals where left in the lobby for an hour and a half before I was ushered to the counter.
I was told that my reservation was only good for one hour after waiting 2 hours for them to wait on me. The manager, Hector, was very smug and said
since my reservation was not good that he could provide me a larger car for over a hundred % of the price confirmed when I reserved the car on Feb 4.
It seemed that the others waiting had a similar experience.
Do not use this business. I will be coping this email to the better business bureau, corporate office and travelocity that I booked thru. read more