We hired A1 Granite for a commercial project in Regina involving two kitchens. The countertops they…read moredelivered were significantly incorrect, could not be installed, and were completely unusable. These were not minor variances -- one did not match their own drawings, and another was undersized by a large margin, eliminating key functionality and making install impossible Despite this, A1 attempted to place responsibility on us for incorrect measurements, even though the work was quoted correctly (and paid for) off our rough dimensions and they required professional templating -- which is standard in this industry (in fact demanded - quite clearly not accepting customer measurements) When that position was challenged, they then argued it was our fault for approving their drawings, despite the fact that we are not fabricators, their contract does not assign that responsibility to the customer, and we have no knowledge of fabrication tolerances (clearances, blade allowances, wall recessing, etc.), which is exactly why templating exists. Their explanations continued to shift. They claimed no one was present during templating, despite this being an active office building during business hours with staff and our project supervisor on site. When that was disproven, they then suggested they were instructed otherwise -- without any documentation, and contrary to the quoted and invoiced scope (which did not reflect any reduction in material despite smaller fabricated pieces). Lastly, one of the kitchens they templated was off old cabinets even though we have documentation notifying them that this were to be changed, and again when they were changed and to come and measure (unless they were okay with the risk of going off the renderings we provided). Noone returned to template. They were hired to measure, fabricate, and install, but ultimately admitted to working from outdated cabinetry and did not properly re-template before cutting. Installation was never completed, and their crew arrived without the necessary tools to even finish the job. What made this worse was how it was handled afterward. From installers through to Sonia Sandhu and Aman Bathla (office in an entirely different province we had to deal with), there was no accountability. The only "resolution" offered was a partial refund or that we pay additional money to remake countertops that were incorrect due to their own work. Communication was inconsistent and difficult, and there was no meaningful effort to resolve the issue. This left us with unusable materials, disrupted operations, and no functioning kitchens, ultimately requiring us to hire replacement contractors and pay for entirely new installations. I have used this company before, and they previously made a measurement error that had to be corrected. Bottom line: Major fabrication errors followed by refusal to take responsibility. I would strongly recommend caution before working with this company.

Beware! Look elsewhere for your granite. Like another customer has noted, they'll withhold your…read moredeposit without providing full service. Fortunately I asked more questions before providing my deposit and they clarified that full deposits would be withheld following in-house measurements if the order didn't move forward due to fit issues (e.g., countertop and sink fit). I offered to pay a service fee for the in-house measurements to see if the work could still move forward, with reduced risk on my end. Since then, they've ghosted me. Initially they were very communicative. Red flag!!!

Very disappointed. I went to see The Granite Guys in Calgary on February 10, 2025 about a small…read morebasement bathroom granite counter-top project. The counter-top fabrication was to be a rectangle of 75.5" long by 22.25" wide with a hole to accommodate an undermount sink. A pretty simple job. They sent me their standard form 2-page Contract ("Natural Stone/Quartz Fabrication Residential Agreement"). The first page contained name, location, contact details (name, address, phone), the Invoice/Job number and the pricing information, and the second page contained the scope of work information, and contract terms and conditions. The second page required two initials and a customer signature. It had already been electronically signed by an agent of the Company. On February 12, 2025, I signed the contract and paid the required 50% deposit. The three pillars of formation of a legal and binding contract were in place: their Offer, my Acceptance; and Consideration (a payment of money). Then on February 21, they sent me another 5-page document ("The ABC's of Countertop Installation") and said that they could not proceed with my project until I signed that document. I read it thoroughly, and there were things in there that were completely irrelevant to my project, and at least three things that were not acceptable to me because they could change the contract scope, price and quality. Some of them I agreed with, some I marked as not relevant and others that I objected to. I spent a few hours drafting a response to each and every point in the "ABC's" document and returned my comments to them on February 23. I received an email from them stating that they would not proceed with my job unless I signed (initialled) the document. I told them I could not sign it as-is, and was told that I should go somewhere else, because they were not going to do my job. I was shocked and insulted. They were effectively saying that they were breaching the contract and they didn't care. It is important to note that the Contract and the "ABC's" are two different and separate documents. The Contract is clearly marked as Page 1 and Page 2. The "ABC's" document does not have numbered pages, and is just a loose set of bullet points. There is no mention of the "ABC's" anywhere in the Contract. On Friday February 28, I received a call from Mr. Filipe Cabrales, who identified himself as one of the owners of the Company. Although we spent about 20 minutes on the phone, he could not understand that the two documents are different and separate, and that the "ABC's" were not a part of the Contract. I recommended that he seek legal assistance before closing the door on our Contract, because his Company was going into Breach of Contract. He remained firm, and at one point, he told me that he felt that I was wasting his time and that even being on the phone with me was "costing him money". My biggest concern at that point was their failure to understand the basics of contracts. We then exchanged emails to confirm our perspectives. On March 5, 2025, The Granite Guys returned the full amount of my 50% deposit, and the full-size template that I had prepared and delivered to them on February 12. I then had to find another supplier for my project, and that turned out to be the best part! I found a local competitor of theirs who gave me a quote that was ~15% cheaper, their personnel and installation crew were excellent, and the project was completed professionally and quickly. I don't recommend The Granite Guys based on my experience in dealing with them. (p.s., I am keeping all of the correspondence with them, just in case). I don't trust that they will be honest if they reply to my review.

From the first time I walked into their store until the quartz counter tops were installed I had…read morenothing but a stellar experience. The salesman was very helpful and gave me a tour of their facilities to pick out the stone. The installation guys were polite and efficient. The new countertops are perfect. One critique I might make would be that any staff that answers the phone be a bit more professional and state company name but hey not something I stress about. I asked a ton of questions and bugged the heck out of the install crew and everyone was very patient with me adding to a great end result.

A team of 2 guys just came to re-install my quartz counter a basement flood. I was very impressed…read morethat 2 guys could lift and place a 500lb quartz slab with utmost care and control. They did an amazing job and were incredibly professional. I would highly recommend this company !

The edges of our outdoor granite BBQ counter started to fall off suddenly ten days before we were…read moreto host an engagement party. I called several places in town, who told me that my timeline was impossible, but suggested that I contact Ruben at Ab Granito. He was on-site the next business day, and found an exact match for our granite that same morning. Our repair was completed three days later, and looks absolutely fantastic. Throughout the whole process, the communication with the whole team (Ruben, Camila, and Felipe) was prompt and professional. I cannot recommend this company enough - they really came through for us!

This guy is a flake. Made deal set an appointment, I drove to the job site and He didn't show up…read morethen did not contact me with any explanation etc.. very disappointing as he was recommended from a friend that used him prior. He will also not use him in the future. I should have gone with the other quote as only $100 more.

QUALITY! Quality product and service all around. Best price! Gorgeous Taj Mahal quartz. Free quote,…read moreprofessional and helpful. Bathroom countertop and new sink added all in 38 minutes. He was quick to respond to my initial contact and arrived five minutes before installation. Highly, highly recommend! Thank you Hassy!

Love love love the service that was received in renovating our kitchen. We also installed windows…read moreand FloForm supported this by scheduling around the window installers. There was so much support picking out all the materials prior to the renovations. We also received a call the night before each trade was to show up, telling us when they would arrive and anything we needed to do prior to their arrival. It was brilliant and so helpful. The whole renovation took 3.5 days and went so smooth. Highly highly recommend FloForm for all kitchen renovations!!!

I had the worst experience with this company. Not only were they rude on the phone and the day my…read morehusband picked up the countertop but they were impossible to get in touch with. We were given confirmation our order would be ready by a certain day and when that day came they couldn't find our order in the system and then later said it would be another week. We never received any calls or emails the day it was received, we had to call and track them down. I am disappointed in the service for the price we paid and I am not sure I would recommend them to anyone else.

Chris and his team did an exceptional job cutting, polishing, and installing a piece of granite to…read moreextend my kitchen counter. I had a matching piece from an alcove desk that I wanted reused. While other companies insisted I remove my entire kitchen countertop and bring it to their shop (requiring me to undo all my kitchen plumbing) Chris assured me he could complete the work on-site. Initially, I was skeptical, especially about their ability to freehand the cuts and control the dust in my condo. However, they exceeded my expectations. The seam is flawless (see photo), and the entire process was hassle-free. Dust was a non-issue thanks to their meticulous setup, which included multiple vacuums, water usage, and plastic tarps to contain the work area. I couldn't be happier with the results! Check out the photo to see how invisible the seam is.

The countertop installation was completed perfectly and the two man who installed were awesome and…read morenice. I highly recommend this company.

We had Earnest provide and install new counters for our new kitchen. We have a older condo with…read morewarped walls ;-) He did a great job in spite of that and even offered suggestions for us to pass onto the tiling guy. The best part was the edging he added once they were built. By pre-installing the counters the day after cupboards were done we were able to move ahead with the sink and get a working kitchen much sooner. In the end, the edges were practically seamless :-) Thanks, Ken and Anita

From the owner: Supply and install laminate countertops.read more

What can I say, I just love shopping at Timbertown. This despite the fact that we rarely get out…read moreof the store without dropping some big $$$ but at least it is planned and budgeted around a renovation. The staff know their stuff and will work with you on measurements and ordering to ensure you aren't left short or break the bank and buy way too much. Keep in mind you can returned unopened boxes as well. They have a nice simple display set out so you can easily see what they have to offer for hardwood, engineered, laminates and cork. What isn't in stock at the store can be available within a few days . Often faster than you may be ready for! They also have a good supply of trim, doors and vents. I like to shop here for a couple of reasons. 1-It's a Bowness business and I like to support Bowness. This is a neighborhood that has had a lot of challenges with flooding and for some the perception of being the "hood". Well I think its a great hood and I want to support its local businesses. 2-The staff know their stuff and they always offer helpful tips on install not to mention throwing a 10% discount in on orders over a certain $$. It may not seem like much but hey its 10% I don't gotta pay so I'll take it and say thank you. 3 - the quality of their products and a great offering of Canadian hardwood. You may get a great deal on an Asian imported wood but nothing beats Canadian products in this dry as a desert climate we call Alberta. Not to mention uniform lengths and widths. Not saying there isn't awesome stuff out of the USA but hey, support our Canadian lumber market please!

I highly recommend TimberTown. I've never even heard of the store until a few days ago. I needed a…read morespecific door replaced with a very limited time frame and no other store could help me. I went and spoke with Ryan at TimberTown and he was awesome. He set me up no problem and had the door ready for me the next morning! The door fit perfectly and had it up in no time. You guys definitely have a repeat customer here!