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    Winter Garden, FL

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    2 years ago

    Helpful 16
    Thanks 1
    Love this 5
    Oh no 6

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    Melodie Mope, MD - Dr. Mope's Office

    Melodie Mope, MD

    4.4(7 reviews)
    0.7 miHorizons West / West Orlando

    If you want to try the latest in skin care procedures, look no further than Dr. Mope! I've had…read morethree sessions of the BBL facial treatment and my friends keep telling me how great my skin looks. I plan on doing the procedure on my hands next! I absolutely love Dr. Mope and her assistant, Nicola. Every time I go in for an appointment, I feel like I'm catching up with friends!

    This office harassed my elderly mom terribly. She has skin cancer that she has to deal with, and…read morethey rushed her into their office for a pulmonary lung issue that was not As I recorded the conversation, I was harassed over the phone by the receptionist. I would not send my dog here if it was on their last leg to live. My mother has never been so upset and neither of I as we rushed her to get there thinking it was some sort of scare from the doctors office since they don't do telehealth they're acting like it was necessary for her to get there at their time as they didn't even have any of her documents correct. Be aware of this doctors office as they will get you confused with another patient at all times as I've listened to every conversation. It's a disgrace and the fact that I brought it to their attention. They hung up with me over the phone. I am in fear for my life with this office and the fact that my mother had to go through such a traumatic experience. This is not how anyone should speak to their elders.

    Photos
    Melodie Mope, MD - Nurse's Station

    Nurse's Station

    Melodie Mope, MD - Dr. Mope's Awards

    Dr. Mope's Awards

    Melodie Mope, MD - Waiting room at Winter Garden Health & Wellness

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    Waiting room at Winter Garden Health & Wellness

    Advanced Dermatology and Cosmetic Surgery - Anita Lockhart, Aesthetician

    Advanced Dermatology and Cosmetic Surgery

    2.3(14 reviews)
    3.3 miHorizons West / West Orlando

    I have been visiting this office since 2024 so I feel like I can leave a pretty good review. I was…read morerecommended here by my primary care. I've seen a few providers at this location and all have been mediocre. The worst part about this practice is that it's continuously gone downhill. The front desk staff is awful. They always make rude remarks and you can tell they're miserable and unprofessional. The building itself is very dirty and unkept (paint peeling off the walls, the bathroom is always disgusting and has pee all over the toilet. The soap dispenser and paper towel dispenser are broken.) it just gives an overall grimy feel which is not what you want when you're going to a place for skin care and potential treatments that are expensive like Botox, filler, etc.. The actual doctors here are OK. But you can tell that they're always in a rush trying to get to the next patient which can be frustrating especially when you pay a lot of money for appointments and they barely are in the room for two minutes (not exaggerating, I've timed it at 90-120 second interactions). Perhaps the worst person at this location is their esthetician. It's the lady that's on the main photo of this yelp review. Her name is Anita & she's an absolute money grab. She will upsell you on every single item possible swearing by their brand "Proscript" skincare which isn't even any good (I'm sure she makes commission). She's uneducated & honestly just annoying to have a conversation with. I would love to get facials done while I'm there but I would never get them done by her so I go to another medical grade skin spa down the road. Perhaps the worst part about this place is getting ahold of them. You'll waste a good 20-30 minutes of your life trying to get the right phone line. Have the time you call & it sends you to their central "call center" location where you speak to someone who has no idea who you are or anything about the practice. Other times I'm forwarded to office staff & they are short and annoyed with me for bothering them with serious questions about my health. I am on accutane which is an INSANELY strong drug & symptoms must be monitored & reported immediately to the doctor or could result in serious permanent consequences. Hoping they can give this place the facelift it needs, otherwise I'll be finding a new provider.

    After going there since 2021, I feel that I can provide my honest review. Acne is not always easy…read moreto deal with, so I wouldn't say this place is bad. They send me lotions or medicine to control my acne, but it comes back twice a year. They have the WORST customer service. Today, I called, and they could not find my appointment(as usual). I asked the representative to transfer me to the nursing department, but he laughed and told me he had no way to transfer me. When I call, I know they have an option to contact them, but every time I call, it says they can't take my call, and when I leave a message, I get ignored. Also, this is not the first time I've had a bad experience with their customer service Every time I have my appointment, the nurse tells me that I can call to get a refill. But how????? For the first time in a year, I really need a refill, and it's impossible to get one. I took the time to write this review because I'm extremely disappointed with the service. Even though my case isn't an emergency, it's something I've been dealing with for years, and this place hasn't been the best at handling it

    Photos
    Advanced Dermatology and Cosmetic Surgery - Robert Garrigus, PA-C

    Robert Garrigus, PA-C

    Advanced Dermatology and Cosmetic Surgery - Melissa Wheeler, PA-C

    Melissa Wheeler, PA-C

    Advanced Dermatology and Cosmetic Surgery

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    IV Lounge - medicalspa - Updated September 2026

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