By far the best insurance company to have review your current policy and give you options that work…read morefor you. They take their time in speaking with and are quick to get you offers/options. Alejandra Torres and Berenice are the best to work with whether it's a personal policy or business. Don't waste your time anywhere else!

Great service and insurance options, super helpful customer service. Alex was excellent at helping…read morenavigate the health insurance options. Thanks Alex for all of your great guidance and help!

Love Beth she is great. She will make sure you get affordable insurance. Also, at a reasonable…read moreprice...

We have trusted Mark and Beth for over 15 years with our multi home, life, and auto needs! They are…read morecourteous and kind and ALWAYS offer us competitive pricing and keep us "together " with everything we need. I'd recommend them in a heartbeat to service your insurance portfolio needs.

Until last year, I got great service from this agency. Starting this year, the sum total of it was:…read more (a) "Im new: I dont know"; (b) I dont have that information: go to the state farm website"; (c) No one is here, I can connect you to voicemail I changed agents. I wrote this on google and then Ms Allen responded by complaining I was being "abusive" So, in addition to terrible service, I see that Ms Allen cant deal with customers who have written precise descriptions of what they experienced at her agency (and who actually bothered to note that they got good service till a year ago). So Ms Allen's response to complaints about poor service is that it is abuse. You can see the level of "service" in her response. STAY AWAY

I do not recommend working with this agent. Both her and her coworkers were very rude, when I…read moreinquired about billing. When asked for a breakdown of the payments/charges, it did not make sense. I did not agree with their computation and put it all into writing. I asked for a better explanation so that it would make sense to me and they said that is the best that they can do. I requested to speak to Emma directly, which is the first time I have ever spoken to her and she very curtly advised that she doesn't do billing and can't provide a better explanation. Terrible customer service, rude staff and unable to assist. FIND LITERALLY ANYONE ELSE! Update: I called the corporate office (800 number, NOT Emma's office) and within 2 minutes, George was effectively and clearly able to explain to me exactly how they came up with the numbers they had.

Very poor customer service. Had Allstate policy for 2 years and never heard from them, until auto…read morepolicy was going to be cancelled. Then, the agency refuses to cancel my insurance, instead request I pay for a full month that I am not using the insurance, then get reimbursed. They are even going as far as threatening to report that I was uninsured for the 7 days I am requesting to pay for the policy. My policy was paid in full up to Sept 30. I am asking to pay thru 10/07 which is the date I am requesting to be cancelled. This agency wants payment in full of $197 and then they will reimburse me to for the overpayment. I still have a home policy that is paid in full with this agency and still they are playing hardball. This broker seems to think only about his commission and not the customer's request to be treated as any other insurance company would. They continue to state that this is Allstate policy which I have received information from them that they can infact issue a pro-rated bill and would not report me as uninsured, when I am requesting to pay for the days I was insured by Allstate. DO NOT BUY INSURANCE FROM THIS AGENCY, AS THEY ARE NOT CUSTOMER SERVICE FRIENDLY AND SHADY WITH THEIR ACCOUNTING PRACTICES.

Do not do business with this Allstate office pick any other Allstate office. Communication between…read moreemployees is non-existent. Customer service is the worst I have ever experienced. You will experience fraudulent changes and charges to your account. I felt extremely discriminated against and I've never been treated so horribly by a company in my life! I have 15 years executive administrative experience I know how an office is to be run with customer service etiquette being #1. These agents do not have the proper etiquette or respect to serve the Charlotte community. They do not deserve your business.

I've been with Denis for a little over a 8 years. Today, I've had the pleasure of speaking with…read moreOletha, 1 of his agent's in regards to a clear explanation of benefits or coverage. She was VERY knowledgeable, pleasant and demonstrated patience in answering my question(s). Typo: a clearer explanation I walked away feeling like if tragedy were to happen (I pray that it doesn't) I will be taken care of.

State Farm Agent Denis Wilson and his staff always provide the best customer service. My wife,…read moreCheryl and I appreciate how we are always treated with much kindness and respect. Agent Wilson is very thorough and takes his time in talking with us regarding our policies and any updated information. This insurance agency comes highly recommended!

Stay FAR AWAY From this business. This is a FRAUDLENT business. They are the top gas lighter in…read morethis city. They had MY tax information for OVER 8 MONTHS. Didn't DO ANYTHING just lies and yet I am still waiting for the magic of their work to be fulfilled. Services started back in September 2025 and its now March 2026 and NOTHING has been processed. But he collected my money over $3,165 Every month its consistent make-believe updates about my taxes and case. Every month I have to be the proactive one to ask about my status. This company takes zero responsibility or accountability for their actions. Very unorganized and promises the world of what they will do for you. But this company surely can't be trusted. I have over 8 months of evidence and I plan to conduct further legal matters with this case. Because not only do they have my personal information I am uncertain what they would do with it. I know have zero trust for this company and neither should you. I don't ever want anyone to go through this. You have been fully warned.

From the owner: We are the primary firm that will handle all your financial planning needs, including taxes,…read moreinsurance, and wealth management. We work with assets ranging from 5k to 10MM. We have a vast network. We also work with seniors and Medicare-eligible clients. We work with those who need ACA medical assistance, Entrepreneurial Development, and Legacy Empowerment. We also offer a network for pet insurance.

I had the absolute BEST experience getting life insurance! I was asissted by Taryn Barnett. I had…read moreobtained life insurance for both myself and my daughter. Miss Barnett was absolutely amazing! She was instrumental in helping me understand every single plan. She explained each plan in great detail, answered all my questions, and then answered them again if I forgot what she said. Miss Barnett also broke down each plan on paper for me, and explained the pros/cons for each. While assisting me, She was also was assisting others in office and answering phones to gelp other customers. I was very impressed by her attention to detail, her patience, and customer service. I am certain I went to the right place for my life insurance. Any time I have a question, she has made herself readily available via phone, and for that I am grateful.

From the owner: My vision of the business is: To exceed our customer expectations by providing memorable service,…read morefast and fair in a comfortable environment, to maintain a reputation of excellent customer service and commitment to quality not quantity. Expect remarkable service from me 24/7 License #: NC-6572779, GA-3409027, SC-6572779

This is the worst experience I've ever had with the insurance agent. Been Allstate customer for 24…read moreyears and working with this guy at the end of the day. I ended up with no insurance had to go to a different carrier and I'm paying $600 more a yesr don't trust him or his team they don't follow through. They don't answer the phone and Allstate as a company does not even care. It's a joke. What a waste of my time. What a waste of being a loyal customer. Literally I'm just a customer with the number on his back that they used to make money. Its beyond incompetent It's actually laughable and what a joke. I'm new to the area and this is how AllState welcomes me with open arms. Hahaha

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. As an Allstate Agent in Charlotte, I know many local families. My knowledge and understanding of the people in this community help me provide customers with an outstanding level of service. I look forward to helping families like yours protect the things that are important - your family, home, car, boat, and more.