Pleasant front desk experience; well trained nurses & doctors; caring and relaxed…read moreatmosphere...services such as blood draw are on the same floor...perfect for people like me who are scared of hospitals.

I am writing to express my concern about my recent experience at the Kaiser Emergency Department…read more The wait times are extremely long, often lasting 4-5 hours before being seen by a provider. What is particularly frustrating is that there are times when the waiting area appears nearly empty or has very few patients, yet patients are still left waiting for several hours without any clear explanation or updates. In addition, I was disappointed with the level of customer service I received. Staff members were not communicative about delays, and it was difficult to get information about the status of my visit. As a patient seeking emergency care, this lack of communication and support added unnecessary stress to an already difficult situation. I understand that emergency departments can be busy and that patient care is prioritized based on medical urgency. However, better communication, transparency about wait times, and improved customer service would greatly improve the patient experience. I would appreciate it if this feedback could be reviewed and addressed to help improve care for patients in the future. Thank you for your time and attention to this matter.

5 stars for lab assistant, Joy A. @ the KP laboratory department!!…read more I had the pleasure of having Joy draw blood from me TWICE within a one week span and each time she was informative, gentle, kind, and such a joy to chat briefly with. Throughout the entire process, she made sure to take a few moments to make sure I was okay while she worked steadily and quickly. 5/5 stars for Ms. Joy A. but I wouldn't hesitate to give her more if that was possible. She is truly a delightful & calming presence- Kaiser is so lucky to have you as an employee.

Dear Kaiser Permanente Member Services (Attn: Case Manager for #ISN2427820),…read moreThis is an aggressive follow-up to my initial grievance submitted on October 21, 2026, regarding the pharmacy section's refusal to cover my prescribed medication at $400 USD per month, forcing me to pay out of pocket every month despite my coverage. Your automated acknowledgment on February 2, 2026, promised prioritization and forwarding to a case manager for review, investigation, and resolution yet over six weeks later, I have received ZERO updates, no case manager contact, and no resolution. Your inaction is unacceptable, unprofessional, and a blatant violation of Kaiser Permanente's obligations under California law to provide timely grievance responses (within 30 days standard, 72 hours for urgent) and accountable service. This delay demonstrates a lack of meaningful resolution and accountability, exactly as I warned in my original complaint your employee(s) involved deserve immediate investigation and disciplinary action.

Dr Theo Phan n' Staff Having Endured One Of The Most Painful…read moreExperiences In My (80+) Years On Earth, Resulted In Need Of An Late Afternoon Consultation, X-Rays, Needed Medication From A Pharmacy That Already Had Cleaning Staff Hard At Work. Dr Theo Phan, Was "Spot On" In His Diagnosis. Dr Phan, Recommended X-Rays, At An X-Ray Department That Was Closing For The Day, But Willingly Took Me For LAST X-Ray, Of The Day, Enabling Dr Phan, To Read X-Ray, Ordered Prednisone, Motrin, Tylenol n' Was Able To Go From Barely Able To Walk To Walking Within (24) Hours n' So Less Painful. THANKS To The Entire KAISER Family Who Treated Me Like I Was The ONLY Patient They Were Dealing With That Day. Each Department Involved In My Treatment n' Diagnoses, I GI've A Very Heart-Felt THANK YOU.

The type of care that I received was in the radiology radiology department the woman's center for…read moremammogram exam the staff was very friendly and kind. The Care quality was great. The ladies took care of me in the back gave me a fresh gown to change into so I can have my exam. Everything is OK until I get my results in 3 to 5 days. Happy weekend and happy Father's Day to all the dads stepdad's, etc. off on my road trip travel well.

It was recommended by the Kaiser advice nurse to take my sister to ER to get checked out since she…read morefell and hit the side of her head and left side of her body and due to her health issues. So we arrived here around 5 pm, and a security guard brought a wheelchair out to the car and wheeled her into the Emergency Department. That's what I call service! Then we went to check in which took longer than expected as there was a glitch in the system but luckily the waiting room only had about less than 10 people. Finally the glitch was fixed and my sister went in to see the nurse who asked her various questions, then she brought us into a room and the nurses came in to ask her more questions and then we met one of the ER doctors, Dr. Wu and he explained what was going to happen. My sister was going to get a CT scan and xray for her injuries as well as blood work, then they gave her IV of fluids and Tylenol for the pain. A nurse came to pick her up for the CT scan which only took a few minutes, then someone else came and did the xray. The staff was friendly, sympathetic and efficient. We had to wait at least 1 hour for the test results and luckily I brought some snacks as we got hungry waiting. My sister even joked about not having a tv in the room to occupy our time. One nurse mentioned that other ER's do have tv in the emergency rooms for their patients but I guess Kaiser has not upgraded to that. After all is said and done, my sister got release around 8:45 pm as her blood pressure went back to normal and her test results were good after Dr. Wu came into the room to tell us the good news.

Crazy long wait super small Wating room. Probably 20 chairs in small room. Worst er I have ever…read morebeen to. Literally standing room only right now

Had to pick up a prescription. Glad this location in Milpitas is open on Saturdays. Line was much…read moreshorter than during the week, so I plan to make Saturdays my Kaiser day!

Dear Kaiser Permanente Member Services (…read more Attn: Case Manager for #ISN2427820), This is an aggressive follow-up to my initial grievance submitted on October 21, 2026, regarding the pharmacy section's refusal to cover my prescribed medication at $400 USD per month, forcing me to pay out-of-pocket every month despite my coverage. Your automated acknowledgment on February 2, 2026, promised prioritization and forwarding to a case manager for review, investigation, and resolution yet over six weeks later, I have received ZERO updates, no case manager contact, and no resolution.

Updated on 8/12 & 10/27…read more Official Name: Fresh & Natural Hours: Mon-Fri 7 a.m.-7 p.m. Sat & Sun 9 a.m.-3 p.m. The cafeteria is closed on holidays. My wife and I ate here today for lunch, and I also ate here in 2009 (my wife had minor eye surgery, and they wouldn't let me help, and so I had some time to kill). It's very bright inside (where you pick up your food is dark, though), and you can tell that the cafeteria is new (an oversized article basically greets you when you walk in- a Kaiser Permanente hospital was around since 1995, but the Fremont Medical Center officially opened in 2002). The seating capacity is over 70 inside (the "bar areas" near the entrance seat 14), and over 20 outside (the tables outside have green umbrellas hanging over them). All the tables and chairs are nice, and there are at least 3 garbage bins inside. There are also 4 recycling bins (one of them is For Cans Only, and another is for Glass Bottles Only). Although it's spacious inside, it can be tricky to walk around when the cafeteria is busy. The condiment area is great. You can pick up napkins, salt and pepper packets, and ketchup and mustard. There's also a large salt and pepper shaker set. There's a small ATM on the far right (to the left of it is a vending machine). Note: All prices include tax. There's a decent selection of candy (candy bars are $1.09 each). There are also some pastries and bags of snacks (mainly nuts). There's a small fountain machine, and the coolers feature over 20 drinks to choose from. Cans (ex: Mountain Dew; Cherry Coke): $.98 Glass Bottles (I believe the only selection is Perrier water): $1.36. Bottled Water is also $1.36. 20 oz. Drinks (ex: Dr. Pepper; Fanta Orange): $1.58. Juices (ex: Apple): $1.96. vitaminwater (ex: orange-orange; fruit punch): $2.72 My Dr. Pepper could have been colder (my wife's bottle of Aquafina was fine). Bear Claw ($2.45): 7/10. Long and thick, but just average (my wife would give them a 6). Svenhard's Bear Claws are sold at most grocery stores, and are much better (I'm really referring to the packages of 8 Breakfast Claws). If you don't want a cold item (ex: a sandwich), you can have something from the Grill (there's a Breakfast and a Lunch menu). The cooks are friendly and helpful (I had 2 questions for the guy today- "Why was I born?"; "Why does my friend Cuc Crystal like me?"). I don't know if there are any more trays here (if so, they may only be available during lunch). Our main items were wrapped and placed in white paper bags. Sausage Breakfast Sandwich ($3.21): 9/10. You have your choice of meat. The sandwiches are medium-sized, and my wife was very pleased with hers. 5-Speed Burrito ($5.38): 8.25/10. The burritos are fairly big and juicy. They feature eggs, cheese, hash browns, ham, sausage, and bacon. The burritos are pretty filling, but they could be better. Hash browns dominated mine, and the pieces of bacon were too fatty. I also wish that there was more ham. I'm getting old. These days, I only have 2 speeds, slow and slower. The hot dogs are greasy, but good (they're $3.81, and I give them an 8/10). The same with the bacon cheeseburgers (they're over $5, but are somewhat filling- I also give them an 8/10). The fries here aren't bad, but they're not great either (I give them a 7.5/10). I want to try the Seasoned Curly Fries next time ($2.45- regular fries are closer to $2). The cashiers are friendly and on top of things (I didn't even have to tell the woman that I had a 5-Speed Burrito). They also move people along quickly when there's a line. There's only 1 register, though, and it's not hard for a line to develop. We didn't buy anything, but it was fun walking through the small Farmer's Market afterward (you can buy fruit, vegetables, bread items, plants, pastries, flowers, and hot items like hot dogs and tamales). The Market is around every Thursday from 10 a.m.-2 p.m. This is a good cafeteria. Some items are pricey, but it's worth going here overall.

I was in a car accident and went into urgent care. They said that I had to talk to member services…read more Member services said I had to go to billing before being seen and I wouldn't be allowed in the ER. I had to go to another hospital with a head injury because Kaiser rejected me. These people do not care about their patients.

Since I'm retired, I came to Kaiser @ Union City as a patient…read more I came to visit the Vision Essentials Dept, and see if Kaiser has more to offer than my private optometrist. The medical office building is very clean and spacious. A volunteer saw me walking around, and offered to help me find places. All the staff I met were very friendly and helpful. I will return here for care in the future. Plenty of parking.

Type of care that I received today was from the OB/GYN department. The quality of the Care was…read moreamazing and medical assistant was friendly, kind and very helpful. The whole staff was great today. They welcomed me with a warm welcome when I checked in at the front desk as well as my visit they made me feel comfortable. Let them know about my condition that it was really painful and sore for my hips, but they accommodated me very well and assisted me in my appointment now I'm down at the lab gonna get some more test done and hopefully I could try this truck outside Lola's. They have some good looking empanadas and churros and different food so I'm gonna check it out when I'm done. I've been fasting since this morning. Well happy hump day as I wait at the lab. Today's visit was awesome

I took a Covid test, it was negative, and life goes on…read more.... I had a fair to good experience here. I don't know the history of this facility, because I had no reason to visit a Pediatrics Dept. But right now, it's a Covid-19 Testing Site. It's a satellite clinic of Kaiser Hospital in Fremont. This location was a good idea by Kaiser. This place is easy to get to and has it's own parking lot. It's right near the Pacific Commons Shopping Center. I had to have an appt. The advice I received was don't make an appt near lunchtime, because the staff breaks for lunch.

We switched health insurance plan because I quit my job and Kaiser seemed to be the most affordable…read morehealth plan with individualized health plan for each member of our family. Although I still miss our dr. at PAMF I have admit that so far Kaiser hasn't let me down with their quality of service. My son bumped his head when taking a shower and he had a minor bruise/cut on the back of his head. I called the nurse and she was very helpful on the phone. She said that he is probably fine but she recommended that I should see his pediatrician since it would be also his first time seeing his new dr. It was easy to schedule an appointment for the same day. I called at 10am and I got an appointment for 11:30am. I arrived 15 min. earlier as they told me to. The check in was very easy and the staff at the help desk was very friendly. BUT that's when I deduct a star. I waited an entire hour! I was told that they are waiting for a free room for Dr. Hague (she was recommended to me by other moms). In the room the nurse gave me a heads up that I might wait a little bit because Dr. Hague is very through and takes her time to talk with each patient which I totally appreciate and love about dr. BUT an entire hour! I was thinking if I would have a cranky child who feels really sick that would be very torturing for child and mother to wait in a boring waiting room and dr. office room. The nurse was very helpful as she brought something to color for my son and be entertained while waiting. I have been through couple of pediatrician and I have admit Dr. Hague is very pleasant and great with children and provides you with helpful information. All in all... Happy patient and mommy!

Just wanted to come and write a review for a Mom's Place - the breastfeeding/newborn support group…read moreled by Jennifer, the lactation consultant. Jennifer is super kind, friendly, approachable, and knowledgeable. When I had my newborn, I'd come to her weekly support group to get tips of latching, feeding, and all other baby related questions. You're able to do weighed feeds (weighing baby before and after breastfeeding) to see how much they took in. Jennifer also can help assess latch, and many moms book lactation consultant appointments with her to get 1:1 help. It was also really nice meeting new moms who had babies similar in age to mine. I was able to find my mom group through here, and now we meet up to do walks and park hangs. It's really nice that this group is offered to the community and I've found it extremely valuable for my mental health to be connected through this group. Thank you, Jennifer and PAMF for the mom's place group!

I am always having problems with Sutter Health. My dad has been with them for more than a decade…read moreand has had multiple issues diagnosed under their care. Why is it that his medical record has not been updated for more than a decade? Even in third world countries, the health care providers are the ones updating the patient records - no one expects the patients to maintain health records. I mean, sure if the patients transfers from another institution, but my dad has been with them for more than 10 years. This is ridiculous. I always have to add that the individual doctors are mostly fine, but the way they organize things is shameful for the Bay Area.

I came here because my birth control (Nexplanon) needed to be taken out of my arm and then put a…read morenew one in. When I came in for my appointment there were 2 Women in the operating room. 1 of them was telling the other HOW to do the procedure. First it started off by a shot to numb your arm but it burns. They do warn you but it shouldn't of been this bad. They missed the correct numbing spot so i felt burning all through my fingertips and all up my arm. After they thought I was numb but i was just felling burning, they clipped a hole and dig into my flesh with the tweezers looking for the tip of the implant. I FELT EVERY SECOND OF THE TWEEZERS IN MY ARM. Then as i was crying for them to just pull it out they're like "Omg what's wrong? Are you okay?" like NO I AM NOT okay GET THIS OUT OF ME. then i'm done with this birth control fast forward to this friday i go to a better health care center and explained my tragic procedure that happened here to them they literally took care of me so well! It was insane i didn't know that this procedure is not supposed to hurt until i decided to go somewhere else.

Personnels are very rude and they don't know how to communicate. The nurse practitioner (Cynthia)…read moreand the medical assistant girl that I always see are both sweethearts, but the girls in the front are very disrespectful and rude. I had an appointment with them and I called them when I was in my car as they asked me to. The girl asked the covid-19 questionare from me and asked me to walk in. I walk in and say hi and she mumbles "I'm gonna send you a text message and there is a link there and you need to check in from there and the doctor will see you after" and I was like what? I just checked in on the phone you already asked me the questions. So the girl rolls her eyes for me and her co worker walks out to the waiting room and starts yelling at me with a super b***** attitude and repeats what she said like I'm def or something. Long story short I don't even know what text message she was talking about because I never received a text message! The girl just took my temperature and walked me in. I'm not trying to be Karen but th front desk assistants in this office need to be more professional and respectful to the patient.