Pleasant front desk experience; well trained nurses & doctors; caring and relaxed…read moreatmosphere...services such as blood draw are on the same floor...perfect for people like me who are scared of hospitals.

I am writing to express my concern about my recent experience at the Kaiser Emergency Department…read more The wait times are extremely long, often lasting 4-5 hours before being seen by a provider. What is particularly frustrating is that there are times when the waiting area appears nearly empty or has very few patients, yet patients are still left waiting for several hours without any clear explanation or updates. In addition, I was disappointed with the level of customer service I received. Staff members were not communicative about delays, and it was difficult to get information about the status of my visit. As a patient seeking emergency care, this lack of communication and support added unnecessary stress to an already difficult situation. I understand that emergency departments can be busy and that patient care is prioritized based on medical urgency. However, better communication, transparency about wait times, and improved customer service would greatly improve the patient experience. I would appreciate it if this feedback could be reviewed and addressed to help improve care for patients in the future. Thank you for your time and attention to this matter.

5 stars for lab assistant, Joy A. @ the KP laboratory department!!…read more I had the pleasure of having Joy draw blood from me TWICE within a one week span and each time she was informative, gentle, kind, and such a joy to chat briefly with. Throughout the entire process, she made sure to take a few moments to make sure I was okay while she worked steadily and quickly. 5/5 stars for Ms. Joy A. but I wouldn't hesitate to give her more if that was possible. She is truly a delightful & calming presence- Kaiser is so lucky to have you as an employee.

My wife comes to this Kaiser Permanente for their pharmacy, especially for the antihistamine pills…read more Convenient and affordable. Hours: Monday through Friday, 8:30 a.m. to 6:30 p.m. Saturday, 9 a.m. to 12:45 p.m. and 1:45 p.m. to 5 p.m. Sunday, Closed

Dr Theo Phan n' Staff Having Endured One Of The Most Painful…read moreExperiences In My (80+) Years On Earth, Resulted In Need Of An Late Afternoon Consultation, X-Rays, Needed Medication From A Pharmacy That Already Had Cleaning Staff Hard At Work. Dr Theo Phan, Was "Spot On" In His Diagnosis. Dr Phan, Recommended X-Rays, At An X-Ray Department That Was Closing For The Day, But Willingly Took Me For LAST X-Ray, Of The Day, Enabling Dr Phan, To Read X-Ray, Ordered Prednisone, Motrin, Tylenol n' Was Able To Go From Barely Able To Walk To Walking Within (24) Hours n' So Less Painful. THANKS To The Entire KAISER Family Who Treated Me Like I Was The ONLY Patient They Were Dealing With That Day. Each Department Involved In My Treatment n' Diagnoses, I GI've A Very Heart-Felt THANK YOU.

5/5 Stars I brought…read moreboth of my parents to Kaiser Permanente in Union City today for my dad's appointments, and the care he received was truly beyond our expectations! We had just finished with my dad's eye exam in a different department and went straight to see Dr. Trujillo for a follow-up on some blood tests he had done. I am so thankful we had that appointment right after! It started with Crystal, who brought my dad in and checked his vitals--she was a key person in catching right away that his blood pressure was very low. When Dr. Trujillo saw the readings, she was completely on alert and moved with incredible speed. She immediately ordered an EKG (cardiogram) and had IV fluids started right away to stabilize him and get his energy back. Within an hour, he was feeling so much better! Dr. Trujillo's quick decisions, attentiveness, and genuine compassion truly made all the difference. A huge thank-you goes out to nurse Satram, who stayed by our side the entire time administering the IV fluids and monitoring him. She was so knowledgeable, attentive, and deeply professional that we honestly thought she was a doctor at first! ‍ Even the receptionists at the front desk, Michelle and Sarah, were outstanding and welcoming from the start. Both my mom and dad were so grateful and pleased with the entire experience. Thank you, Dr. Trujillo, Crystal, Satram, and the whole Union City Kaiser team for taking such amazing care of my dad! Spanish Translation (Traducción al Español) 5/5 Estrellas Hoy traje a mis dos padres a Kaiser Permanente en Union City para las citas médicas de mi papá, ¡y la atención que él recibió realmente superó todas nuestras expectativas! Acabábamos de terminar el examen de la vista de mi papá en otro departamento y fuimos directo a ver a la Dra. Trujillo para darle seguimiento a unos análisis de sangre que le habían hecho. ¡Doy gracias a Dios que tuvimos esa cita justo después! Todo comenzó con Crystal, quien pasó a mi papá y le tomó los signos vitales; ella fue clave al detectar de inmediato que su presión arterial estaba sumamente baja. Cuando la Dra. Trujillo vio los resultados, se puso en total alerta y actuó con una rapidez increíble. Ordenó un electrocardiograma al instante y mandó ponerle suero intravenoso para estabilizarlo y ayudarlo a recuperar sus fuerzas. ¡En menos de una hora mi papá ya se sentía muchísimo mejor! La agilidad, atención y calidad humana de la Dra. Trujillo marcaron toda la diferencia. Un agradecimiento enorme para la enfermera Satram, quien estuvo a nuestro lado todo el tiempo administrando el suero y cuidando a mi papá. Fue tan profesional, atenta y preparada que al principio hasta pensamos que era doctora. ‍ Además, las recepcionistas del mostrador, Michelle y Sarah, fueron increíbles y muy amables desde que llegamos. Tanto mi mamá como mi papá quedaron profundamente agradecidos y complacidos con todo el servicio. ¡Muchísimas gracias a la Dra. Trujillo, Crystal, Satram y a todo el equipo de Kaiser Union City por cuidar tan bien a mi papá!

It was recommended by the Kaiser advice nurse to take my sister to ER to get checked out since she…read morefell and hit the side of her head and left side of her body and due to her health issues. So we arrived here around 5 pm, and a security guard brought a wheelchair out to the car and wheeled her into the Emergency Department. That's what I call service! Then we went to check in which took longer than expected as there was a glitch in the system but luckily the waiting room only had about less than 10 people. Finally the glitch was fixed and my sister went in to see the nurse who asked her various questions, then she brought us into a room and the nurses came in to ask her more questions and then we met one of the ER doctors, Dr. Wu and he explained what was going to happen. My sister was going to get a CT scan and xray for her injuries as well as blood work, then they gave her IV of fluids and Tylenol for the pain. A nurse came to pick her up for the CT scan which only took a few minutes, then someone else came and did the xray. The staff was friendly, sympathetic and efficient. We had to wait at least 1 hour for the test results and luckily I brought some snacks as we got hungry waiting. My sister even joked about not having a tv in the room to occupy our time. One nurse mentioned that other ER's do have tv in the emergency rooms for their patients but I guess Kaiser has not upgraded to that. After all is said and done, my sister got release around 8:45 pm as her blood pressure went back to normal and her test results were good after Dr. Wu came into the room to tell us the good news.

They took an Hour to bring pain medicine for my dad when his pain is at a 10 and he told me when he…read morewas alive that they been doing that everyday to him and his sugar was low cuz he had diabetes and he was supposed to have sugar but the doc was sayin she'll come back in 4 hours for it and we told her what really she's supposed to do cuz my little sister has diabetes too and once we told her she stood silent and was stuttering trying to find words and all she said "it's the hospital policy so." I do not recommend going here the care quality is bad I highly recommend going to the Kaiser in San Leandro they're care is 10x better than here.

Had to pick up a prescription. Glad this location in Milpitas is open on Saturdays. Line was much…read moreshorter than during the week, so I plan to make Saturdays my Kaiser day!

Dear Kaiser Permanente Member Services (…read more Attn: Case Manager for #ISN2427820), This is an aggressive follow-up to my initial grievance submitted on October 21, 2026, regarding the pharmacy section's refusal to cover my prescribed medication at $400 USD per month, forcing me to pay out-of-pocket every month despite my coverage. Your automated acknowledgment on February 2, 2026, promised prioritization and forwarding to a case manager for review, investigation, and resolution yet over six weeks later, I have received ZERO updates, no case manager contact, and no resolution.

I was in a car accident and went into urgent care. They said that I had to talk to member services…read more Member services said I had to go to billing before being seen and I wouldn't be allowed in the ER. I had to go to another hospital with a head injury because Kaiser rejected me. These people do not care about their patients.

Head and Neck Department in Fremont. The check in register desk should never be empty. No one…read morehere. No back up. Why does Kaiser suggest to come in 10 mins early? Then lady comes back and just laughs!! Wish I could put NO STARS.

Since I'm retired, I came to Kaiser @ Union City as a patient…read more I came to visit the Vision Essentials Dept, and see if Kaiser has more to offer than my private optometrist. The medical office building is very clean and spacious. A volunteer saw me walking around, and offered to help me find places. All the staff I met were very friendly and helpful. I will return here for care in the future. Plenty of parking.

Type of care that I received today was from the OB/GYN department. The quality of the Care was…read moreamazing and medical assistant was friendly, kind and very helpful. The whole staff was great today. They welcomed me with a warm welcome when I checked in at the front desk as well as my visit they made me feel comfortable. Let them know about my condition that it was really painful and sore for my hips, but they accommodated me very well and assisted me in my appointment now I'm down at the lab gonna get some more test done and hopefully I could try this truck outside Lola's. They have some good looking empanadas and churros and different food so I'm gonna check it out when I'm done. I've been fasting since this morning. Well happy hump day as I wait at the lab. Today's visit was awesome

I took a Covid test, it was negative, and life goes on…read more.... I had a fair to good experience here. I don't know the history of this facility, because I had no reason to visit a Pediatrics Dept. But right now, it's a Covid-19 Testing Site. It's a satellite clinic of Kaiser Hospital in Fremont. This location was a good idea by Kaiser. This place is easy to get to and has it's own parking lot. It's right near the Pacific Commons Shopping Center. I had to have an appt. The advice I received was don't make an appt near lunchtime, because the staff breaks for lunch.

We switched health insurance plan because I quit my job and Kaiser seemed to be the most affordable…read morehealth plan with individualized health plan for each member of our family. Although I still miss our dr. at PAMF I have admit that so far Kaiser hasn't let me down with their quality of service. My son bumped his head when taking a shower and he had a minor bruise/cut on the back of his head. I called the nurse and she was very helpful on the phone. She said that he is probably fine but she recommended that I should see his pediatrician since it would be also his first time seeing his new dr. It was easy to schedule an appointment for the same day. I called at 10am and I got an appointment for 11:30am. I arrived 15 min. earlier as they told me to. The check in was very easy and the staff at the help desk was very friendly. BUT that's when I deduct a star. I waited an entire hour! I was told that they are waiting for a free room for Dr. Hague (she was recommended to me by other moms). In the room the nurse gave me a heads up that I might wait a little bit because Dr. Hague is very through and takes her time to talk with each patient which I totally appreciate and love about dr. BUT an entire hour! I was thinking if I would have a cranky child who feels really sick that would be very torturing for child and mother to wait in a boring waiting room and dr. office room. The nurse was very helpful as she brought something to color for my son and be entertained while waiting. I have been through couple of pediatrician and I have admit Dr. Hague is very pleasant and great with children and provides you with helpful information. All in all... Happy patient and mommy!

Just wanted to come and write a review for a Mom's Place - the breastfeeding/newborn support group…read moreled by Jennifer, the lactation consultant. Jennifer is super kind, friendly, approachable, and knowledgeable. When I had my newborn, I'd come to her weekly support group to get tips of latching, feeding, and all other baby related questions. You're able to do weighed feeds (weighing baby before and after breastfeeding) to see how much they took in. Jennifer also can help assess latch, and many moms book lactation consultant appointments with her to get 1:1 help. It was also really nice meeting new moms who had babies similar in age to mine. I was able to find my mom group through here, and now we meet up to do walks and park hangs. It's really nice that this group is offered to the community and I've found it extremely valuable for my mental health to be connected through this group. Thank you, Jennifer and PAMF for the mom's place group!

I am always having problems with Sutter Health. My dad has been with them for more than a decade…read moreand has had multiple issues diagnosed under their care. Why is it that his medical record has not been updated for more than a decade? Even in third world countries, the health care providers are the ones updating the patient records - no one expects the patients to maintain health records. I mean, sure if the patients transfers from another institution, but my dad has been with them for more than 10 years. This is ridiculous. I always have to add that the individual doctors are mostly fine, but the way they organize things is shameful for the Bay Area.

I came here because my birth control (Nexplanon) needed to be taken out of my arm and then put a…read morenew one in. When I came in for my appointment there were 2 Women in the operating room. 1 of them was telling the other HOW to do the procedure. First it started off by a shot to numb your arm but it burns. They do warn you but it shouldn't of been this bad. They missed the correct numbing spot so i felt burning all through my fingertips and all up my arm. After they thought I was numb but i was just felling burning, they clipped a hole and dig into my flesh with the tweezers looking for the tip of the implant. I FELT EVERY SECOND OF THE TWEEZERS IN MY ARM. Then as i was crying for them to just pull it out they're like "Omg what's wrong? Are you okay?" like NO I AM NOT okay GET THIS OUT OF ME. then i'm done with this birth control fast forward to this friday i go to a better health care center and explained my tragic procedure that happened here to them they literally took care of me so well! It was insane i didn't know that this procedure is not supposed to hurt until i decided to go somewhere else.

Personnels are very rude and they don't know how to communicate. The nurse practitioner (Cynthia)…read moreand the medical assistant girl that I always see are both sweethearts, but the girls in the front are very disrespectful and rude. I had an appointment with them and I called them when I was in my car as they asked me to. The girl asked the covid-19 questionare from me and asked me to walk in. I walk in and say hi and she mumbles "I'm gonna send you a text message and there is a link there and you need to check in from there and the doctor will see you after" and I was like what? I just checked in on the phone you already asked me the questions. So the girl rolls her eyes for me and her co worker walks out to the waiting room and starts yelling at me with a super b***** attitude and repeats what she said like I'm def or something. Long story short I don't even know what text message she was talking about because I never received a text message! The girl just took my temperature and walked me in. I'm not trying to be Karen but th front desk assistants in this office need to be more professional and respectful to the patient.