We used West End Cleaning Service for the first time today. They did a fantastic job! Reasonable…read moreprice and very professional.

Do not hire this company! the owners daughter cleaner our condo and within the two hour time frame…read moreshe cleaned a lot of our personal property, condo decor and cleaning supplies disappeared. I had just taken inventory too! When we called and asked about it the owner said well it's a vacation rental and things can go missing. I was in such disbelief! I understand things can go missing but not from the locked owners closet that only the cleaning company has a key to!!!

WOW....what a disappointment. So I didn't even get to try out their cleaning service because they…read moreare incapable of getting their scheduling issues worked out. I spoke with Ivey on June 12 and made an appointment for June 28th (16 days in the FUTURE!!!) for a basic cleaning with reoccurring monthly cleanings every month thereafter. I made it clear when we spoke that her staff needed to be gone by mid afternoon. Ivey told me that would not be a problem. Last night (June 26) as my wife is preparing dinner, and my adult son and I are playing video games, the doorbell rings. Low and behold if it isn't two cleaning agents from 3 Broads who are at my home to clean....wait a minute...didn't I schedule my cleaning for the 28th?? Dang right I did! I dig up the confirmation email from Ivey and my son shows it to her staff. They reply with "Oh we will have to talk to our boss to come back, this happens ALL the time." So today, June 27th, I email Ivey to see what happened. At that point I was willing to give em another chance....I mean come on mistakes happen everywhere....right??? Her reply is "Yes they are coming today (as in June 27th) and by five PM will be a problem. They have a full day and I don't see them getting to your place before 3PM.". ARE YOU KIDDING ME??? So again Ivey has the wrong date AND is telling me her staff can't be done in the time frame I asked for on June 12 when I made the appt. What the hell?? Then my phone rings and it is Ivey. She seemed confused on the phone like she still wasn't sure what was going on. She pawned off the mistake on whomever does their schedule and tells me she doesn't do scheduling. SERIOUSLY??? Then put me on the phone with whomever does do scheduling so I can understand why this matter is so confusing. I finally just threw the towel in and told her to cancel the appt. I am done. Sorry 3 Broads you had a chance and blew it!

These ladies just left my house for the first time, and all I can say is WOW. My house is even…read morecleaner than I would have done it! I have an injury that makes it where I can't walk for now, so I called last week for them to clean. They are all professionals and all were so kind. I will definitely use them again!

I am needing to line up a maid to clean my vacation rental property in Galveston, which is the…read morereason I found this company in the first place. Our place is not ready to be rented yet, but I am going to call these folks back, based on my conversation with them. They took their time to talk through with me some issues re: having a vacation rental property at the beach - what kind/color linens to buy? who makes the best renters (who typically does the least damage to rental property). reasons to not rent our place for just a single night (how to prevent our property from becoming a party house). I think I've thought through a lot of issues, but some that we discussed I had not thought of. I REALLY appreciate their taking their time to talk to a total stranger. These folks have been doing this a while and they know their stuff and sound like true professionals to me. I am excited to be at a place in the future where I can make use of their services.

Today was the 2nd time I used this company. Ann Hatchett and her team are FANTASTIC!!! I am SOOOO…read moreHAPPY with their work. They arrive on time and get the job done. They got melted candle wax off my floor the 1st time they came, and I did not even ask them to do it. They got rust stains off the hardwood floor today..dusted. cleaned my front 2 windows, mopped THEN waxed my hardwood floors. They don't just clean the tubs they POLISH them. Never have my baths looked so beautiful!!! They are efficient in every way. They cleaned all my leather furniture and I left and had a lovely lovely lunch, went grocery shopping and came home to heaven!! I highly recommend these 2 wonderful women to help you get your home in order. I am so happy I have found someone I can trust and I actually feel I could trust them with my life as well as my home. I am one lucky lady!!!!!

Kenia did amazing! Everything was spotless, no sticky residue left over like some cleaners do, and…read moreshe was fast! 100% recommend!

Kenia was wonderful! She did a beautiful job and showed great attention to detail. This was a…read more"move-in" cleaning and I really wanted all of the grime from the previous owners washed away. The house is now spotless and I am excited to move in. Alex was also great to communicate with. I received notifications when she was on her way and when she was finished. I will definitely use them again for future cleanings!

Make ready rental did a fabulous job cleaning my home. I was able to coordinate the cleaning of our…read morebeach home from my primary residence in Dallas. The house was in need of a good cleaning so I got the deep clean and added an oven cleaning to the service . I'm here for the first time after the cleaning and it's wonderful. My husband was even impressed with how clean the house was. The baseboards are clean and all the light fixtures and window sills are clean. The oven, which was a disaster from a thanksgiving vacation, was all cleaned up. I definitely recommend make ready rentals and will use them again

Would definitely recommend. Used them prior to move-in. Great communication and they were flexible…read moreand accommodating when the date had to change. Audrey did a great job and pointed out several good & bad highlights of their old house. Thanks again, Rose