Always stellar service. Dale has a knowledgeable team that takes a personal interest in making sure…read moreyou're leaving a happy customer. I highly recommend using Auto-Trac!

For the last 10 years or so I have been taking my 4 vehicles to Autotrac for mechanical work, and…read morebuying tires from them. 2 days after I have work done on among other thing on my cooling system my vehicle over heated to the point that it seized the engine. Things happen and I was sure Autotrac would step up as we have had a long history to get this taken care of. I was not looking for free just fair. Their response was "there is no proof it was our fault", but out of the goodness of our heart we will get you a rebuilt motor at cost, which I would pay for, and the 21 book hours it would take they would charge $100/hr instead of $135/hr. I really thought more of the company and thought they would have more insight to make a fan not a disappointed FORMER customer.

Other body shops told me 8 weeks just to look at my truck, they got my truck in immediately and…read moredealt with all the insurance. Easy in and out. Truck looks like new.

Absolutely over-the-top service. Handsome young man met us with bottles of water (stellar on this…read morehot day) and a goodie bag at the car wash, then proceeded to give our truck a scrub down before we went in for the actual wash. It's my husband's truck, and I don't think it's ever been this clean! Thank you!!

What would normally be about an $80 service cost over $120. When I left I realized they had checked…read moreoff that my lights were checked and that didn't happen. They did check and replace my air filter. On my receipt it shows that it was checked but not replaced. The next oil change I received was from a licensed mechanic and I was made aware that my air filter casing had been broken. I was told the only way this could happen is if someone took it out improperly and that when my last air filter was changed, they would have noticed this and should have made me aware of it if it was from a previous oil change or maintenance or unless. So not only did the oil change cost me way more than any oil change I've had before, now I'm stuck with a bill for a new air filter casing. I wouldn't recommend this place to my friends. I wouldn't even recommend it to someone I don't like.

Very good to talk to, accommodating and a good price. The vehicle was done on time, and I was able…read moreto pick it up on the day expected for its completion.

If I could rate my experience 0 stars I would. After scheduling and waiting 4 days for an…read moreappointment I dropped off 4 tires and rims loose an hour early to be mounted with winters. 3 hours after the scheduled appointment I receive a phone call questioning the integrity of one of the tires. After the "manager", under the guise of safety attempted to sell me a replacement, I agreed and the order instantly doubled to two tires since the tread pattern would be different. Immediately opting out, purchasing and delivering a new matching replacement within 25 minutes we were back on track. Two more hours pass and I receive another phone call, one of the rims is now damaged and they are once again unable to mount my tires. After a heated conversation with the "manager" over the phone about wasting peoples time and then the "manager" nowhere in site when I arrived to retrieve my rims and rubber to solve the problem, 6 hours total of my time gone and leaving with the exact setup I left OK Tire with the first place . Luckily after this experience, I was able to get my tires into a real shop quickly, if I didn't spend all day babysitting OK Tire I could have had them completed unfortunately it was the end of the day. After my story and inspection, it was determined normal wear and typical shape for winter rims. Impossible communication, avoids making things right for customers, zero common sense or pride. Major time waster without anyone competent behind the wheel (no pun intended) Avoid this place like the plague.

Super clean place. A little old lady came & told kids & I where we could get free hot chocolate in…read moretheir machine. We were traveling from AK to SC & they even let our little dog in. Very nice place!

We have had these guys work on a couple performance race engines and they never cease to meet or…read moreexceed our expectations. I would absolutely recommend this place for anything that needs to be done right the first time. :)

I took my block and head for machining. it was there 22 days. simple machine and sleeve. Never got…read moredone. picked up my block. Will never recommend this place to anyone. He also tryed to upsell me machining and parts that we're within spec. I am a licenced auto and heavy duty mechanic. This place is a rip off. still charged me to inspect and clean. 4.5 hours. The whole job would of took that. This operation is greedy and all about money, definitely not about customer service.

Hello, I had my vehicle impounded (i wasn't driving)…read more it was very cold and they helped me get my van going and helped me out. I really appreciate everything you gentlemen did for me that day

I live full time in La Paz Mexico and I needed a part for my 2015 Ford expedition, I contacted the…read moreparts department and spoke to Rosa who was extremely helpful who still all my initial call recoded from 4 days earlier and knew exactly what I needed and was able to assist , the part is being picked up and brought to me in May , great customer service and great part knowledge thanks Rosa

Absolutely a horrible experience. I dropped the truck off late Wednesday night explaining what…read morehappened on the late night drop off slip . We got the call Thursday morning informing us what was needed to fix the truck . We agreed to the work and told them to order the parts. They said the parts are in grimshaw , less then 2 hrs away . So we will have our truck Friday. Friday morning we called for a update and they said the parts were not in but for sure Saturday. Same story Saturday morning , so I called pats auto and went to pick up the parts myself and dropped them off at the dealership. They iMessagedback and said I had the wrong part , with no offer to go pick up the correct part . So I went again to Pats auto to grab the correct part and drop it off. I was quoted $1500 , I still ended up paying $1300 for the truck . The parts I bought were $400. -So three days of paying cab fee , we live 6 hrs north - had to pay another night for room and meals for me and wife - I had to grab the parts myself - no courtesy vehicle My wife phoned the manager and explained what happened and told him she doesn't want that to happen to anyone else . His reply was , well you didn't have a appointment to begin with ( so what's the point of a late night drop off box ), along with other reason defending his staff and their actions . So I'll leave this one up to you folks to decide . Hansen Ford grande prairie!!!