I've sold two properties with Rheault Realty. Tom Rheault gave excellent market guidance on how to…read moreprice, when to sell, and what to fix up so that the properties would sell at a fair price without lingering. Both properties had multiple offers within one week of listing, and sold well above the asking price. Ben Doane handled the details including advising about the various offers, sale doc preparation, and helping with the various permits and final bills that needed to be gathered for the closing. I am very pleased with the services that this agency provided.

Rheault Real Estate has helped me through 3 home sales and 2 home purchases in the last 14 years!…read more Each time Tom was professional, right on point with pricing, timing and communicated each step through the sale & purchase! His attention to detail and keeping in touch through the process are outstanding! He knows the market, and will do anything necessary to see you through your home sale or purchase. Rheault Real Estate is #1 in my book.

I was completely blown away by the service I received. To…read morebe honest, I have had bad or so/so experiences as a tenant, working with my landlords property managers in the past. Rayshell and her team were always available. Or returned any correspondence in a reasonable time frame. If an issue arose with the property. One of the members of the team would be at the unit to investigate and/or get the appropriate service that was needed for the issue. ie. Pluming, electric, ext. as soon as they were available. Ledgers were always up to date and accurate. Their app is also very user friendly. Finally, I cant harp enough about their professionalism! Each time I met with either Rayshell or a team member. I felt informed and educated about Landlord/Tenant rights and obligations. I wasn't always happy. However, I respect that proper protocols were enforced and explained. I cant wait until I'm ready to buy a home of my own. I believe they will utilize the same degree of care within their reality company.

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tl;dr - Astonishingly unprofessional, incompetent, and erratic employees. For the sake of your time…read moreand sanity, do not deal with this company. I am sure there are good people at Werentcentralmass that are professional and competent, however, I did not encounter them. Admittedly, I should have read the countless poor reviews of this business and of Joe Ward before I dealt with them, so shame on me. Either way, this is my complete and honest review: I was shown an apartment by Joe Ward that had been gutted with the promise it would be ready for August 1st. It seemed like a great deal for $1295, so the next day I went into the office to put down a $700 deposit that would "take it off the market". Before I signed the application, though, I had a few questions about the strong legal language in the fine print at the bottom of the application. The language stated that if you were approved for the apartment, and decided you did not want it, they kept your deposit. It also stated that if the landlord decided he wanted to keep your deposit, werentcentralmass is entitled to AN ENTIRE'S MONTH RENT ON TOP OF THAT. This is pretty excessive. I have dealt with shady landlords before, so I just wanted to discuss this with someone before I signed, especially because I was putting a deposit down on an apartment that technically did not exist. The questions and concerns I had were reasonable, but the person, Rochelle, with whom I dealt was astonishingly unprofessional. She acted as if I was personally insulting her by questioning the legal language. She was dismissive, impatient, and rude. Before the door even closed behind her, I could hear her complaining. I also encountered her on the way out of the building and by the looks she gave her friend, you would have thought she was in high school, and not an adult representing a business. Again, ASTONISHINGLY unprofessional. This should have been all the red flags I needed for this company. However, Joe Ward breezed in after her and assured me everything was above board. I was uneasy, especially after the receptionist and he argued through the wall about the actual price of rent for the apartment. None of them wanted to "put anything in writing". Red flag number 2. I really liked the apartment though, so I put down the deposit. After this I was strung along with requests with more documentation, all of which I provided, and then, radio silence. I called, texted, and emailed Joe Ward day after day and heard nothing. I called werentcentralmass several times over a series of days and always got their voicemail AT A BUSINESS DURING BUSINESS HOURS. I was becoming very uneasy as the move in date loomed closer. THREE WEEKS after I put down the deposit, I then saw the apartment listed again for $100 more with the caption "This won't last!" Unreal. I finally cornered Joe on his office phone and he claimed "I didn't get your messages", "I have two Alannas in my phone" "Insert generic excuse" etc. Supposedly it had taken two days for them to decide I was not approved and three weeks for me to find out. If I had not hounded them, I probably would never have been told. Ironically, the keeping of the deposit is to ensure that YOU don't waste THEIR time and leave them scrambling to find a tenant. Excuse me now, while I scramble to find an apartment. Unbelievable way to run a business. 10/10 do not recommend.

This place is horrendous and sucks. Stay far, far away. My wife and I viewed a place that we really…read moreliked and wanted to rent. Sabrina took our application and deposit for the one bedroom unit and disappeared for the next two weeks. She only bothered to reach out to tell us that the unit we wanted was already "rented out" despite us putting a deposit down. I can't forget to mention that our deposit was cashed immediately. In Sabrina's defense, she tried to remedy the situation but all the new units she was showing us were utter crap so we requested the deposit back which she said we would definitely get back in full. Two weeks go by without a word until I had to hound her. When I finally got Sabrina on the phone she said oh crap I'll check on that and get back you. Of course she never does. We finally got a check in the mail a week and a half later but not even the for the full amount and now I can't get a hold of anyone. They're keeping my money at this point. I will be copying and pasting this review on all forms of social media. Stay far away from this ridiculously unprofessional place. Nothing but scam artists and crooks. I usually give people the benefit of the doubt, but I am going out of my way to write a review and warn people to not deal with this place. I feel bad for anyone who has had to deal with these guys already. Seriously, go read the other reviews and you'll know why they suck. Sincerely, a guy who was just robbed of a deposit

I have known and worked with Ray for the better part of 36 years. Integrity and good moral…read morecharacter is a fitting definition of a man who has raised two children on his own. He has provided them with a balanced level of love, as well as the tools needed to navigate the trials of life. For me, the litmus test of trust doesn't solely fall onto the merits of business competence alone, (which Ray does in fact have). It's that he puts others before himself which is precisely what separates the likes of people like Ray. Trust will always be the deciding factor, and Ray has it in spades.

Starter Line should also be referred to as Finish Line! From the start to finish- the process with…read moreStarter Line was so assuring- Ray was very attentive to my questions and explained every part of the process relieving my anxiety. Highly recommend

After being pretty frustrated with two previous management firms I found PMI, and after having a…read morephone interview with Mark (the owner of the Worcester PMI franchise) felt good with moving forward. They have been managing a univesity 3 decker building for me now for the past year and so far so good. They usually get back to me on-time, and have a solid team of folks working there at the office. Give Mark a call, he's a solid dude.

Mark and the team from PMI are awesome. I live out of state and they have helped my life so much…read moreeasier. Without Mark and PMI, I don't think I can keep my property in Worcester. They respond to tenant's issues quickly, honesty and transparency in all the costs and they are great in looking for new tenants. Regardless any issues from maintenance to renovation, PMI will take good care of. I don't have to worry about anything. I feel very lucky that I have found Mark and PMI. Highly recommended!!!

We relocated from out of state with the help of Melissa. Our house hunting experience was quite a…read morejourney. There was this one house we visited 3 times and ended up not getting. We also backed out of an accepted offer because the house my husband liked was back on the market. Melissa was very friendly and easy to work with through out all this. I do think she brought peace and calmness to our experience. She was very responsive and attentive to our requests, and was quick to set up showings. She even brought me a rose for Mothers Day--a small gesture but heart warming. She was very professional in giving us advice and very efficient in putting an offer together, which was important given our tight timeline. Closing was uneventful. All in all we are very happy that we chose Melissa to be our agent. I wouldn't hesitate to recommend Melissa.

Melissa Hurley is an enthusiastic realtor who actively worked hard to help me find a place to call…read morehome. I called her and we planned on meeting to talk about my interests but overnight she set up a house to see and the next morning we were touring a home. I was glad she followed protective measures for covid. Within a few weeks I got a condo that we closed on quickly!

Tim at CJL recently helped us with the sale of our family home. It was an unusual property and he…read moredid a great job of marketing it to the appropriate buyers. He worked very hard throughout the process, keeping us informed every step of the way. We were surprised at how fast things happened, but all for the best. Tim's professional and friendly manner made him a pleasure to work with. I would not hesitate to recommend Tim and CJL!

We have had a great experience with CJL over the past 4 years. The team is always responsive,…read morefriendly, and happy to help in a timely manner. Shout out to Caren K. who has been a huge help with our lease renewal, always making sure we stay informed and updated throughout the entire process. Overall an excellent team to have as a renter in Massachusetts!

Justin and his team helped us sell a small single family property in Worcester. Despite it being a…read moresmall low dollar transaction, we felt like we were given the same level of service as any other client. They were attentive, professional and brought us a great buyer. I would highly recommend Justin and his team, especially if you are looking to buy or sell a commercial property as we've also worked with Justin to buy and lease an industrial building and he's also delivered for us on that property as well.

I had a wonderful experience working with Justin and Alicia. They are extremely thorough and…read moreprofessional real estate agents. This was our first experience selling a home and Justin made the process easy. He gave us a realistic expectation of the asking price based on the current market environment and recommended a few minor repairs to get our house market ready. The staging, photography and open house was well organized. Though we had already moved, he kept us well informed all along. Alicia was fantastic and made sure everything was in order before our closing date. I would highly recommend them for any real estate purchase/sale in Central MA.